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Donation Associate Jobs in Colorado (NOW HIRING)

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Donation Associate information

What is a donation associate?

Donation Associates are professionals who assist in collecting, sorting, and processing donated goods in organizations such as thrift stores, charities, or non-profits. Their responsibilities often include receiving donations from the public, ensuring items meet quality standards, organizing inventory, and sometimes helping customers or donors. Donation Associates play a crucial role in ensuring that donated items are safely and efficiently handled, supporting the organization's mission to redistribute goods or raise funds. This position often requires good organizational skills, customer service abilities, and sometimes physical stamina for lifting and moving items.

What are the key skills and qualifications needed to thrive as a donation associate?

To thrive as a Donation Associate, you need strong customer service skills, attention to detail, and the ability to handle and sort donated goods, often requiring a high school diploma or equivalent. Familiarity with inventory management systems and point-of-sale (POS) software is typically beneficial. Excellent interpersonal skills, teamwork, and a strong work ethic help you engage donors and maintain a positive environment. These abilities are essential for efficiently processing donations, supporting organizational goals, and creating a positive experience for donors and shoppers.

What are some common challenges donation associates face when processing incoming donations, and how can they be managed?

Donation Associates often encounter challenges like sorting high volumes of varied donated items, handling heavy or bulky goods, and ensuring all items meet organizational quality standards. Staying organized, communicating effectively with team members, and following established sorting guidelines help manage these challenges. Many organizations provide training and encourage teamwork to create a supportive environment, making it easier to process donations efficiently and maintain a positive donor experience.

What is the difference between Donation Associate vs Fundraising Coordinator?

AspectDonation AssociateFundraising Coordinator
Primary RoleAssist with donation processing, donor communication, and data entryPlan, organize, and execute fundraising campaigns and events
Required SkillsCustomer service, data management, communicationEvent planning, donor relations, project management
Work EnvironmentNonprofit organizations, charity events, office settingsNonprofits, community organizations, event venues
Common CertificationsNone required, but familiarity with CRM software helpfulFundraising or nonprofit certifications advantageous

While both roles support nonprofit missions, a Donation Associate primarily handles donation processing and donor communication, whereas a Fundraising Coordinator focuses on planning and executing fundraising campaigns. The roles often overlap in nonprofit settings, but their core responsibilities differ in scope and focus.

What does a donation associate do at Goodwill?

A donation associate at Goodwill is responsible for accepting, sorting, and processing donated items, ensuring they are properly organized for resale. They may also assist donors, maintain the donation area, and help with inventory management using basic tools or systems. The role often requires good customer service skills and physical activity, such as lifting and standing for extended periods.

What cities in Colorado are hiring for Donation Associate jobs?

Cities in Colorado with the most Donation Associate job openings:

Donation Associate jobs near you

Donation Services Associate - Durango Store

Durango, CO • On-site

Discover Goodwill of Southern & Western Colorado
See more jobs at Discover Goodwill of Southern & Western Coloradoexternal

$16.45/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Rate: $16.45 USD per hour

Description

Please Note: This position will be posted through 8/31/26

Pay: $16.45 Hr.

Full-Time positions available. Please tell us about your availability!

JOB SUMMARY:

The Associate I, Donation Services is typically the first point of contact for customers that are dropping off items at retail centers and/or stand-alone donation centers (ADC). The Donation Services Associates will provide excellent and friendly customer service by greeting customers’ timely and helping as needed that may include lifting or unloading donations from a customer’s vehicle or other area. Associates are expected to handle goods with care, showing respect for items donated.

ESSENTIAL FUNCTIONS:

  • Provides excellent customer service, greeting customers in a timely manner, answering product questions as needed.

  • Assists every customer by unloading donations from vehicle or other areas.

  • Ensure that donated items are handled with care and sorted into appropriate bins or production areas.

  • Inspect all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.

  • Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.

  • Maintain remote donation centers, sheds, and/or trailer if applicable, following appropriate opening and closing procedures when working at a remote site.

  • Ensure supplies are kept well stocked at remote site as necessary.

  • Tracks and reports on donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.

  • Timely communication when donation warehouse and/or trailer(s) are becoming full and a truck is needed.

  • Follows all retail center/donation center policies and procedures.

  • Assist drivers in loading and unloading donations onto the truck when necessary.

  • Follows all safety processes and procedures to help provide a safe working environment for employees and customers.

  • Crosstrain in other departments or areas; act as a back-up for other areas as required.

  • May be required to report to the store ADC or stand-alone center when necessary.

  • Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

  • A High School diploma or equivalent is preferred.

Experience:

  • One (1) year of retail experience is preferred.

Other:

  • Must be able to make decisions by following Goodwill standards and guidelines.

  • Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.

  • Must be able to work in various weather conditions with varying temperatures*.

  • Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.

  • Ability to read, comprehend, write, and communicate effectively in English.

  • Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.

  • Must be able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Full Time employees in our Retail, Sales/Operations, Commercial Contracts are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.

***Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 588 – Associate I, Donation Services Dept Number: Varies - Retail

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

  • Continuously (5-8 hours)

  • Frequently (3-4 hours)

  • Occasionally (1-2 hours)

  • Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - FREQUENTLY

Moderate: 15-44 lbs - CONTINUOUSLY

Light: 14 lbs & under - FREQUENTLY

CARRYING:

Heavy: 45 lbs & over - FREQUENTLY

Moderate: 15-44 lbs - FREQUENTLY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

Above Shoulder - FREQUENTLY

At Shoulder - CONTINUOUSLY

Below Shoulder - CONTINUOUSLY

TWISTING - FREQUENTLY

BENDING - FREQUENTLY

KNEELING/CRAWLING - FREQUENTLY

SQUAT - FREQUENTLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - OCCASIONALLY

HEARING - FREQUENTLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - OCCASIONALLY

Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - FREQUENTLY

Repetitive Movements - CONTINUOUSLY

WALKING - CONTINUOUSLY

STANDING - CONTINUOUSLY

SITTING - NEVER

SPEAKING - CONTINUOUSLY

OTHER, please describe - CONTINUOUSLY - Working in various weather conditions/varying temperatures*.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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