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Domtar Jobs in Quebec (NOW HIRING)

Ariva, a wholly owned and operated Domtar business, offers a spectrum of best-in-class solutions to help businesses communicate, collaborate and compete more effectively. Ariva builds on the rich ...

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network ...

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network ...

Ariva, a wholly owned and operated Domtar business, offers a spectrum of best-in-class solutions to help businesses communicate, collaborate and compete more effectively. Ariva builds on the rich ...

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network ...

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network ...

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network ...

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network ...

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network ...

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network ...

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network ...

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network ...

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network ...

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network ...

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network ...

Domtar est un chef de file dans la fabrication de pâte, de papier, d'emballage, de papier tissu et de produits du bois. Grâce à notre engagement envers la sécurité et le développement durable ...

Domtar est un chef de file dans la fabrication de pâte, de papier, d'emballage, de papier tissu et de produits du bois. Grâce à notre engagement envers la sécurité et le développement durable ...

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Domtar information

What is Domtar?

Domtar is a leading provider of fiber-based products, including communication, specialty, and packaging papers, as well as market pulp. The company operates pulp and paper mills and has a significant presence in North America. Domtar's products are used in a variety of industries, including printing, publishing, healthcare, and packaging. The company is also known for its focus on sustainability and responsible forestry practices.

What skills and qualifications are needed to thrive as a process engineer at Domtar?

To thrive as a Process Engineer at Domtar, you need a solid background in chemical, mechanical, or process engineering, typically backed by a relevant engineering degree. Proficiency with process simulation software, data analysis tools, and industry-specific systems like DCS or SCADA is often required. Strong problem-solving, communication, and teamwork skills help you collaborate effectively and drive continuous improvement. These abilities are crucial for optimizing production, ensuring safety, and supporting operational excellence in a manufacturing environment.

What career development opportunities are available for employees at Domtar?

At Domtar, employees have access to various career development opportunities, including on-the-job training, mentorship programs, and leadership development initiatives. The company encourages internal promotions and provides resources for continuous learning, such as workshops and online courses. Employees are often supported in pursuing professional certifications related to their roles, and cross-department collaboration is common, allowing for broader skill development. This supportive approach helps team members advance their careers within the company.

What is the difference between Domtar vs Paper Mill Worker?

AspectDomtarPaper Mill Worker
CredentialsHigh school diploma or equivalent; technical training often preferredHigh school diploma or equivalent; on-the-job training provided
Work EnvironmentManufacturing plant, office settings for administrative rolesFactory floor, production lines, noisy and physically demanding
Industry UsagePaper manufacturing, pulp and paper industryProduction roles within paper manufacturing plants
Common Search/ComparisonYesYes

Domtar and Paper Mill Worker roles are closely related within the paper manufacturing industry. While Domtar encompasses a range of positions including administrative and management roles, Paper Mill Workers are primarily involved in the hands-on production process. Both require similar credentials and work in manufacturing environments, but their responsibilities and daily tasks differ significantly.

Infographic showing various Domtar job openings in Quebec as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Care Representative

Domtar

On-site

Other

Medical, Dental, Life, Retirement

Re-posted 17 days ago


Domtar rating

7.7

Company rating: 7.7 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

200th of 544 rated manufacturers


Job description

Ariva, a wholly owned and operated Domtar business, offers a spectrum of best-in-class solutions to help businesses communicate, collaborate and compete more effectively. Ariva builds on the rich heritage of the Domtar Distribution Group, Canada’s premier source for high quality paper, packaging, and graphic supplies. But we’re much more than a paper distribution company.

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.

Based out of our office located either in Montreal (Lachine) or Quebec City, we have a full-time opportunity for the position of Customer Care Representative.

Reporting to the Customer Care Manager, this position provides accurate and prompt service to customers as well as upselling related products. Ariva encourages the development and advancement of our employees.

Duties of this position include, but are not limited to:

      • Processing accurate and efficient orders and resolving customer order issues
      • Following-up and expediting with appropriate personnel on all outstanding customer orders and requests
      • Maintaining accurate records of all customer transactions, providing efficient follow-ups, resolving outstanding customer orders or concerns
      • Maintaining high standards of telephone etiquette
      • Attending product knowledge seminars and staying current on all company policies, business processes and SAP integration

The successful incumbent will have:

      • Ideally, one to two years related work experience
      • Strong customer service skills (product knowledge and SAP familiarity are a definite asset)
      • Client-oriented, problem-solving, listening, teamwork, detail-oriented
      • Strong communication skills - Bilingualism is required (written and spoken) *
      • Intermediate Microsoft Office skills
      • Respect for company values: Caring, Accountability, Collaboration and Entrepreneurship

Our offer:

  • Alternative Work Arrangements: hybrid remote work and flextime
  • A modern and spacious environment
  • Competitive compensation, including annual bonus plan
  • A flexible insurance plan (life, medical, dental)
  • An Employee and Family Assistance Program
  • A pension plan with matching company contributions
  • Employer-paid development and continuing education

(*) English bilingual: if listed, this qualification is required since this function requires regular verbal and/or written interaction with customers, partners and/or our American subsidiaries.

You will be required to successfully complete a selection process that could include interviews, an employment background check, reference verifications, aptitude tests (for some positions), and a fitness-for-duty test (for some positions).

Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.

To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.


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