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Job Summary:
Norwegian Cruise Line Holdings Ltd. is a leading global cruise company that operates multiple cruise brands. The Director, Domain Architecture -- Shipboard Systems is responsible for defining and governing the target-state architecture of the company's shipboard technology ecosystem, ensuring architectural integrity, resiliency, and long-term sustainability.
Responsibilities:
• Define and maintain the multi-year target-state architecture for the Shipboard Systems domain.
• Establish architectural guardrails for shipboard platforms and core applications to minimize invasive customization and preserve upgradeability and operational stability.
• Own domain capability models and architectural blueprints across: Shipboard operational systems (embarkation, debarkation, gangway control, safety/muster support), Point-of-sale, inventory, and revenue systems onboard, Guest-facing shipboard applications (mobile, signage, kiosks, in-cabin experiences), Crew-facing systems (workforce management, service delivery, maintenance), Ship–shore synchronization and offline-first operation patterns, Middleware and APIs exposing shipboard capabilities to shoreside and partner systems.
• Define domain-level non-functional requirements (availability, performance, resiliency, recovery objectives) appropriate for constrained and intermittent connectivity environments.
• Serve as the architectural authority for shipboard core platforms, frameworks, and key vendor supplied shipboard applications.
• Evaluate vendor roadmaps and influence shipboard platform strategy in partnership with product, operations, and technology leadership.
• Provide architectural oversight for major platform upgrades, fleet rollout programs, and new-build / dry-dock technology scopes.
• Balance innovation in guest and crew experience with platform stability and operational/safety risk management.
• Define shipboard domain service contracts and API exposure standards between ship, shore, and partner ecosystems.
• Establish clear data ownership boundaries for shipboard entities and lifecycle events (guest, itinerary, revenue, safety, crew).
• Collaborate with: Reservation Systems Architecture (booking, inventory, and entitlements flowing to shipboard), Customer & Loyalty Architecture (guest identity, profiles, and loyalty benefits onboard), Data & AI Architecture (shipboard data capture, synchronization, event streaming, and analytics), Corporate Applications Architecture (financial integration, ERP impacts, revenue recognition), Enterprise Platform Architecture (network, security, edge, and connectivity constraints).
• Participate in cross-domain architecture decisions through the Enterprise Architecture Council.
• Define domain-level non-functional requirements (RTO/RPO, performance, throughput, availability, offline behavior) for shipboard solutions.
Qualifications:
Required:
• Bachelor's Degree (Masters Preferred)
• 10–12+ years of progressive architecture experience in complex, distributed enterprise environments.
• Significant experience architecting around large-scale operational, transactional, or edge/branch platforms.
• Deep knowledge of shipboard, maritime, hospitality, or similarly constrained/offline operational environments, or equivalent edge/branch computing domains.
• Experience with API-first and event-driven architecture patterns, including offline and sync use cases.
• Strong understanding of distributed systems, resiliency design, degraded-mode operation, and high-availability architectures.
• Demonstrated ability to influence senior technology, operations, and business leaders in a matrixed environment.
• Experience operating within federated architecture governance models.
• Cruise, maritime, hospitality, travel, or transportation industry experience.
• Experience with shipboard or branch-location systems (Otalio), including POS, guest experience, or operational safety platforms.
• Familiarity with cloud, edge, and hybrid architectures (in partnership with infrastructure teams).
• Familiarity with CRM, loyalty, customer data, and operational data integration patterns.
• Experience managing vendor lifecycle strategy and major platform or fleet-wide upgrades and rollouts.
• Strategic systems thinker with strong data and business acumen.
• Executive presence and ability to communicate complex data and AI architecture trade-offs in clear business terms.
• Governance-oriented but innovation-enabling mindset, balancing experimentation with control.
• Ability to influence without direct authority across technology, analytics, and business domains.
• Strong risk management discipline for data privacy, security, compliance, and AI ethics.
Company:
Norwegian Cruise Line Holdings Ltd. Founded in 1966, the company is headquartered in Miami, USA, with a team of 10001+ employees. The company is currently Late Stage.