Description
Position Overview & Purpose
The Dog Handler is responsible for providing direct care for our dogs, as well as their health and safety while on-site, resulting in exceptional customer service and high-quality pet care.ย
A Week in the Life of a Dog Handler
The following is a list of general job responsibilities for the Dog Handler position. Please note that this list is not all-inclusive and may be amended to meet changing business needs.ย
Daily Operations:
- Live out and be a positive advocate for Downtown Dog Lounge's safety culture
- Understand and uphold the Purpose and Core Values of the business in actions and words
- Actively oversee a designated dog park in person to ensure positive and safe dog interactions and mitigate escalating behaviors
- Develop thorough knowledge and understanding of dog breeds and dog behaviorย ย
- Follow all safety guidelines and protocolsย ย ย
- Attend daily recap meetings, as well as read and understand recap daily
Spend Time With Dogs & Their Parents:
- Provide exceptional customer service, including transparent communicationย
- Develop strong relationships with customers (dogs and people)ย ย
- Learn basic customer service, concierge, and front-facing role duties (answering the phone, replying to emails, posting in Slack, etc.)
- Perform additional services such as dog walks, dog jogs, and one-on-one play with a ballย
- Become an proficient Gingr user and communicating with pet parents
- Assist with dog rotations and mealtimes
- Assist with running dogs at check-in and check-outย ย
Support with Cleaning:
- Clean up after dogsย
- Cleanliness of the locationย
- Perform additional cleaning and disinfection duties including, but not limited to, taking out the garbage, mopping, cleaning crates and surfaces, laundry, etc.
Support the Team:
- Uphold DDL Purpose and Values, communicating clearly, openly, honestly, and kindlyย ย
- Communicate and participate as part of the teamย
- Attend periodic required trainings and All Team Meetingsย ย
- Mentor new team members as assignedย ย
- Perform other daily tasks as assigned by the Pack Leader and/or Supervisors
- Cross-train for other positions within the company over time (concierge, pack leader, trainer, bather, etc.)ย
Downtown Dog Lounge is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We look forward to your application.
Requirements
Experience and Education:
- Minimum of High School Diploma, GED, or equivalent
- Must be 18 years of age to work independently in the dog parksย
Required Skills and Abilities:
- Comfortable working within close proximity to approximately 30 dogs in an enclosed parkย
- Desire to develop a thorough understanding of dog behaviorย
- Quick reaction time to unpredictable situationsย
- Comfortable working in a loud environmentย
- Strong interpersonal and customer service skillsย
- Comfortable standing for 8 hours at a timeย
- Able to lift 45 poundsย
- Must be flexible and will be expected to be available to work weekends, evenings, and during holidaysย