Dock Management Jobs in Tennessee (NOW HIRING)

Job Title: General Manager

Department: Administration

Reports To: Regional Manager

The General Manager is responsible for all aspects of marina operations, ensuring efficient, safe, and customer-focused service while achieving financial objectives. This role owns the sales process for slip leasing—from lead generation through conversion—and is accountable for training the team to deliver results. Strong leadership, operational expertise, and the ability to work collaboratively with the home office and colleagues across the organization are essential.

Oversee all marina operations including maintenance, dockage, fuel dock management, boat rentals, and slip occupancy

Develop and implement strategies to optimize revenue, control costs, and enhance customer satisfaction

Routinely inspect all areas of the property to ensure above-average appearance and a safe environment

Coordinate preventive maintenance and timely repairs for all marina equipment, property, grounds, and docks

Monitor inventory levels of fuel, supplies, and equipment within budgetary guidelines

Maintain and update local Standard Operating Procedures and Instruction Manuals

Respond to weather events or emergencies that could damage marina assets or customer property

Ensure all company and customer equipment is secured each evening prior to lock-up

Understand and comply with all government regulations including OSHA, EPA, and weights and measures

Handle all aspects of governmental reporting and compliance

Ensure training of employees in safe use of marina equipment, firefighting procedures, and spill containment

Maintain proper controls to safeguard assets including equipment and inventory

Ensure the safety of customers and employees at all times

Deliver exceptional service ensuring customers have a positive experience throughout their interactions

Address customer inquiries, concerns, and complaints promptly and professionally

Develop strong customer relationships and actively seek feedback for continuous improvement

Coordinate with third-party vendors (such as restaurant management) to ensure seamless service integration

Own the full sales process from lead generation through lease execution, ensuring consistent follow-up and conversion

Actively manage the sales pipeline, tracking all inquiries and maintaining accurate records in the reservation system

Train and coach staff on sales techniques, customer engagement, and lead follow-up best practices

Respond to all slip inquiries promptly and professionally, with a focus on converting leads into long-term lease agreements

Conduct marina tours and showcase amenities to prospective slip holders

Manage slip occupancy targets and develop strategies to minimize vacancy

Oversee the waiting list process, maintaining regular communication with prospective customers

Collaborate with marketing to generate qualified leads through advertising, events, and outreach initiatives

Recruit, train, schedule, and supervise all employees and contract labor

Foster a positive work environment promoting teamwork, professional development, and service excellence

Train team members on the sales process, ensuring they understand how to qualify leads, communicate value, and drive conversions

Hold staff accountable for lead follow-up and customer engagement standards

Conduct performance evaluations, provide feedback, and identify training opportunities

Handle disciplinary actions and terminations when appropriate

Train and coach office administrator to ensure accurate data entry

Develop and manage the annual operating and capital budgets

Drive slip occupancy and lease revenue to meet or exceed targets

Monitor actual versus projected figures monthly; investigate and correct negative variances

Approve all purchases, invoices, and check requests

Implement pricing strategies and adjust rates to maximize profitability

Collaborate with finance to ensure accurate accounting and reporting

Identify and develop new revenue sources and growth opportunities

Maintain professional relationships with agencies, contractors, vendors, and customers

Oversee vendor relationships ensuring timely and quality service delivery

Approve and oversee all long-term dock leasing, waiting lists, and retail leasing

Oversee implementation and maintenance of marketing programs

Qualifications

Minimum 5 years of marina management experience or related hospitality/operations management

Demonstrated success in sales, leasing, or revenue generation roles

Strong understanding of maintenance operations and fuel dock management

Excellent leadership skills with ability to motivate and develop staff

Strong customer service orientation with track record of exceptional guest experiences

Solid understanding of financial management principles and budgeting

Knowledge of applicable laws, regulations, and safety standards

Proficient computer skills including Microsoft Office and reservation/booking systems

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Flexibility to work weekends and respond to emergencie

Bachelor's degree in Hospitality Management, Business Administration, or related field

Experience with marina-specific software and point-of-sale systems

Track record of meeting or exceeding occupancy and sales targets

Work involves a variety of tasks requiring independent judgment and compliance with policies and procedures. The role manages multiple projects simultaneously and requires frequent adaptation to meet operational needs. This position has supervisory responsibility for all marina operations and employees on the property.

401(k)

Dental insurance

Employee discount

Flexible spending account

Health insurance

Paid time off

Relocation assistance

Work Location: In person