SUMMARY The Customer Service Technical Support Representative serves as the primary technical interface between customers, distributors, installers, and dealers for remanufactured engines and ...
New
SUMMARY The Customer Service Technical Support Representative serves as the primary technical interface between customers, distributors, installers, and dealers for remanufactured engines and ...
New
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Hybrid Customer Support and Warehouse Rep (38959)
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Hybrid Customer Support and Warehouse Rep (38959)
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Emser Tile LLC, a national leader in the distribution of high-quality ceramic tile and natural stone, is seeking a versatile Customer Support & Warehouse Representative Hybrid, for our local branch.
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$14 - $19/hr
Emser Tile LLC, a national leader in the distribution of high-quality ceramic tile and natural stone, is seeking a versatile Customer Support & Warehouse Representative Hybrid, for our local branch.
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Tulsa, OK · On-site
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Quick apply
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Perform other duties as assigned to support efficient warehouse operations. Skills You Need: * High ... representatives. * Ability to meet and exceed productivity standards while ensuring safety and ...
Perform other duties as assigned to support efficient warehouse operations. Skills You Need: * High ... representatives. * Ability to meet and exceed productivity standards while ensuring safety and ...
Quick apply
Perform other duties as assigned to support efficient warehouse operations. Skills You Need: * High ... representatives. * Ability to meet and exceed productivity standards while ensuring safety and ...
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Perform other duties as assigned to support efficient warehouse operations. Skills You Need: * High ... representatives. * Ability to meet and exceed productivity standards while ensuring safety and ...
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Join a leading national distributor of residential and light commercial HVAC products, parts, and ... We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise ...
Join a leading national distributor of residential and light commercial HVAC products, parts, and ... We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise ...
Join a leading national distributor of residential and light commercial HVAC products, parts, and ... We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise ...
Join a leading national distributor of residential and light commercial HVAC products, parts, and ... We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise ...
Distribution Support Representative information
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Customer Technical Support
Oklahoma City, OK • On-site
ATC DRIVETRAIN LLC
• Motor Vehicle Manufacturing • 1 - 5K employees1,001 - 5,000 employees
Full-time
Posted 3 days ago
New
ATC Drivetrain rating
6.8
Based on 18 frontline employees who took The Breakroom Quiz
Job description
SUMMARY
The Customer Service Technical Support Representative serves as the primary technical interface between customers, distributors, installers, and dealers for remanufactured engines and transmissions. This role provides real-time diagnostic and troubleshooting support, confirms proper installation, and manages warranty claims in alignment with company policies and quality standards.
The position plays a critical role in reducing unnecessary returns, improving first-time fix rates, and protecting warranty cost exposure through accurate technical guidance and issue resolution.
KEY RESPONSIBILITIES include the following. Other duties may be assigned.
Technical Support & Diagnostics
- Provide phone and email-based technical support for remanufactured engines and transmissions
- Assist installers and technicians with:
- Installation procedures and best practices
- Electronic control system integration (TCM/PCM relearn, adaptive drive cycles)
- Diagnostic troubleshooting (mechanical, hydraulic, electrical)
- Root cause identification of failures
- Guide customers through proper validation before authorizing product return (RMA)
- Support resolution of issues such as:
- Transmission shift concerns, leaks, no-move conditions, delayed engagement, etc
- Engine performance issues, leaks, noise, etc
Warranty & Claim Management
- Evaluate warranty claims for eligibility (time, mileage, application, install compliance)
- Verify required documentation:
- Installation records
- Mileage at install/failure
- Diagnostic steps performed
- Determine:
- First-time vs. repeat warranty claims
- Repair vs. replace decisions
- Initiate RMA process
- Maintain call database and log
- Collaborate with Operations, Quality, and Engineering on repeat or systemic issues
Customer & Dealer Support
- Act as primary point of contact for:
- Distributors
- Repair facilities/installers
- Dealers and fleet customers
- Provide clear, professional communication to resolve issues quickly
- De-escalate customer concerns and manage expectations
- Ensure high customer satisfaction while enforcing warranty policy
QUALIFICATIONS
Education and Experience
- Associate’s degree in Automotive Technology, Engineering, and/or equivalent ASE certification(s) with equivalent automotive service experience.
- 3-7+ years of experience in:
- Automotive service and repair (engine and transmission focus preferred)
- Technical support or field service
- Remanufacturing or OEM/dealer environment
Technical Skills
- Strong knowledge of:
- Automatic transmissions (6-speed, 8-speed, 10-speed preferred)
- Internal combustion engines (gas and light-duty diesel)
- Ability to interpret:
- Diagnostic trouble codes (DTCs)
- Service manuals and schematics
- Familiarity with:
- Scan tools and diagnostic processes
- Transmission control systems (TCM/PCM programming/relearn)
Core Competencies
- Strong problem-solving and diagnostic capability
- Excellent verbal and written communication skills
- Customer-focused mindset with ability to manage difficult situations
- Attention to detail and documentation accuracy
- Ability to work cross-functionally with Quality, Engineering, and Operations
- Good organizational skills to handle a variety of tasks.
ATC provides equal employment opportunities (EEO).
What ATC Drivetrain employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About ATC Drivetrain
Sourced by ZipRecruiter
Industry
Motor vehicle manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Oklahoma City, OK, US
Year founded
1938