Provide customer service, inventory support and intervention on behalf of Distribution Clients; act as liaison between all S&S support areas and management in the Clientโs Operations Group; responsible for inventory, order support and throughout order fulfillment. ย
Duties and Responsibilities
The Distribution Client Specialist will be responsible for providing day-to-day management of our Client inventory and order fulfillment
- Liaison with Client operations team to ensure the following meet S&S standards:
- Titles are properly set up
- Promotions or Special billing are communicated to the appropriate areas
- Order fulfillment
- Monitor appropriate reports & interact with clients to stay aware of upcoming release schedules, hot titles & reprints.
- Communicate these current priorities to the DC personnel
- Monitor Bindery shipping schedules & warehouse receiving schedules
- Communicate & follow up on inbound noncompliance variances as outlined in our Vendor Guidelines; to ensure that corrective actions are approved and addressed or waived so that subsequent outbound shipping schedules are met
- Change title availability as determined by the Clients
- Enter & Manage inventory reservations
- Assist Inventory Control & Warehouse on Inventory issues
- Cycle Counts
- Spot Checks and Product Defect Audits
- Track Stock Transfer orders; provide follow up on order status
- Establish/Execute processes to support non S&S sold transactions i.e. export, consignment, stock transfers, replenishment, consumer orders
- Prepare /Distribute reporting on order fulfillment, suspense, open orders, other adhoc reporting
- Provide CFS on behalf of the client with claims/credits/billings when needed
- Coordinate the release of NYP titles for clients. (3PL)
- Review daily receiving report to update backorder statuses.
- Assist with resolving problems related to releases, inventory issues and bindery discrepancies.
- Perform other duties and tasks as assigned
REQUIREMENTS:
- High School Diploma; College coursework Preferred
- Background in Customer Service is a plus
- Excellent P/C Skills including knowledge of: MS Word, Access and Excel, UOPS, reservation system and Cognos. ย
- Excellent written and verbal communication skills
- Excellent organizational abilities
- Ability to critically think and implement problem solving techniques
- Detail Oriented
- Professional Demeanor with both internal and external contacts
- Previous experience in distribution preferred
SCHEDULED WORK HOURS:ย ย ย ย ย ย ย ย ย ย ย Monday - Friday, 7:30am โ 4:00pm
LOCATION:ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย Jackson, TN