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Dispatcher Positions Jobs in Rochester, NY (NOW HIRING)

NexCore

Dispatcher

Rochester, NY · On-site

$23 - $27/hr

This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. * Schedule and dispatch service ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY

$20 - $25/hr

This position demands a high degree of situational awareness. The dispatcher is critical to the safety of our employees and patients and must maintain regular communication with crews to monitor ...

MONROE MEDI-TRANS INC

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

This position demands a high degree of situational awareness. The dispatcher is critical to the safety of our employees and patients and must maintain regular communication with crews to monitor ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

This position demands a high degree of situational awareness. The dispatcher is critical to the safety of our employees and patients and must maintain regular communication with crews to monitor ...

Heidelberg Materials

Logistics Dispatcher

Pavilion, NY · On-site

$22 - $26/hr

Coordinate daily logistics operations by planning, scheduling, and dispatching material deliveries to ensure efficient, on-time service. * Analyze production capacity, truck availability, customer ...

Heidelbergmaterials

Logistics Dispatcher

Pavilion, NY

$22 - $26/hr

Coordinate daily logistics operations by planning, scheduling, and dispatching material deliveries to ensure efficient, on-time service. * Analyze production capacity, truck availability, customer ...

Meenan

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Star Group LP

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

WeDriveU

Dispatcher - Weekends

Rochester, NY · On-site

$28.50/hr

The Dispatcher will be answering incoming calls, communicating to drivers, and responding to email ... PTO for part-time and full-time positions * Paid holidays * Pet & Legal Insurance Personal ...

WeDriveU

Dispatcher - Weekends

Rochester, NY · On-site

$28.50/hr

The Dispatcher will be answering incoming calls, communicating to drivers, and responding to email ... PTO for part-time and full-time positions * Paid holidays * Pet & Legal Insurance Personal ...

Genuine Parts Company

Store Dispatcher I

Rochester, NY · On-site

$17.75/hr

Responsibilities * Scheduling deliveries and dispatching delivery drivers on a timely basis ... This position offers a starting hourly rate of $17.75. Many of our hourly positions have pay ...

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Dispatcher Positions information

See Rochester, NY salary details

$11

$21

$33

How much do dispatcher positions jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for dispatcher positions in Rochester, NY is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.46 per hour, depending on experience, location, and employer.

What is the difference between Dispatcher Positions vs Truck Driver?

AspectDispatcher PositionsTruck Driver
Required CredentialsHigh school diploma, sometimes CDL or related certificationsCommercial Driver's License (CDL)
Work EnvironmentOffice setting, coordinating routes and schedulesDriving trucks, on the road
Employer & Industry UsageLogistics, transportation companies, delivery servicesTrucking companies, freight carriers
Common Search & ComparisonYesYes

Dispatcher positions primarily involve coordinating and scheduling transportation, often requiring office-based work and certifications like a CDL. Truck drivers focus on operating vehicles and delivering goods. Both roles are essential in the transportation industry but differ in responsibilities, work environment, and credentials.

What is a dispatcher position?

Dispatcher positions involve coordinating and managing the flow of information and resources, typically in fields like transportation, emergency services, or logistics. Dispatchers are responsible for receiving and transmitting messages, tracking vehicles or personnel, and ensuring that the right resources are sent to the correct locations efficiently and safely. They use communication systems such as radios, phones, and computer software to communicate instructions and updates. Dispatchers play a crucial role in maintaining smooth operations and quick responses, especially in time-sensitive situations.

What are the key skills and qualifications needed to thrive as a dispatcher?

To thrive as a Dispatcher, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and GPS tracking tools is commonly required. Excellent communication, problem-solving, and stress management abilities help you excel in fast-paced environments. These competencies ensure efficient coordination, quick response times, and reliable service delivery in critical situations.

What are some common challenges faced by dispatchers, and how can applicants prepare to handle them effectively?

Dispatchers often deal with high-pressure situations, such as coordinating emergency responses or managing multiple calls simultaneously. Common challenges include quickly prioritizing tasks, communicating clearly under stress, and maintaining accuracy when relaying critical information. Applicants can prepare by developing strong multitasking and organizational skills, familiarizing themselves with relevant software, and practicing calm, clear communication. Being adaptable and able to handle unexpected changes is also essential in this role.
What cities near Rochester, NY are hiring for Dispatcher Positions jobs? Cities near Rochester, NY with the most Dispatcher Positions job openings:
Dispatcher Positions jobs near you
Infographic showing various Dispatcher Positions job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,212 per year, or $21.7 per hour.

Dispatcher

NexCore

Rochester, NY • On-site

$23 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

We are seeking a highly organized and customer-focused Dispatcher to join our team. The Dispatcher plays a critical role in coordinating service calls, scheduling technicians, and ensuring efficient daily operations. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
  • Schedule and dispatch service technicians for service calls
  • Coordinate technician schedules to maximize efficiency and meet customer expectations
  • Communicate with customers regarding appointment times and service updates
  • Monitor technician progress throughout the day and adjust schedules as needed
  • Enter service calls, customer information, and job details into dispatch software
  • Provide technicians with job information, directions, and customer notes
  • Maintain clear communication between customers, technicians, and management
  • Handle incoming service calls and adjust schedules accordingly
  • Maintain accurate records of service calls, work orders, and technician activity
  • Review technician timecards 
  • Ensure that all paperwork needed to complete and bill work order is collected and passed on to billing within 24 hours
  • Previous dispatching experience in plumbing, HVAC, construction, or service industry preferred
  • Customer service experience required
  • Strong organizational and multitasking skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong work ethic
  • Positive, team-oriented attitude
  • Experience using ServiceTitan a plus
  • Competitive pay 
  • Comprehensive health insurance (including dental and vision) 
  • Health Saving Account with company contribution 
  • Paid Life Insurance
  • 401(k) plan with company matching
  • Generous paid time off    
  • Paid Holidays

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