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Dispatcher Positions Jobs in Rochester, NY (NOW HIRING)

PrideStaff

Lab Dispatcher

Rochester, NY · On-site

$23 - $27/hr

The Lab Dispatcher is a full-time, remote, temp-to-hire position in Rochester, NY. Lab Dispatcher Job Responsibilities: * Manage Third-Party Vendor relationships, Monitor Activities & Evaluate ...

New

Monroe Ambulance

EMS Dispatcher

Rochester, NY

$20 - $25/hr

This position demands a high degree of situational awareness. The dispatcher is critical to the safety of our employees and patients and must maintain regular communication with crews to monitor ...

MONROE MEDI-TRANS INC

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

This position demands a high degree of situational awareness. The dispatcher is critical to the safety of our employees and patients and must maintain regular communication with crews to monitor ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

This position demands a high degree of situational awareness. The dispatcher is critical to the safety of our employees and patients and must maintain regular communication with crews to monitor ...

Heidelberg Materials

Logistics Dispatcher

Pavilion, NY · On-site

$22 - $26/hr

Coordinate daily logistics operations by planning, scheduling, and dispatching material deliveries to ensure efficient, on-time service. * Analyze production capacity, truck availability, customer ...

Heidelbergmaterials

Logistics Dispatcher

Pavilion, NY · On-site

$22 - $26/hr

Coordinate daily logistics operations by planning, scheduling, and dispatching material deliveries to ensure efficient, on-time service. * Analyze production capacity, truck availability, customer ...

Star Group LP

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Meenan

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

WeDriveU

Dispatcher - Weekends

Rochester, NY · On-site

$28.50/hr

The Dispatcher will be answering incoming calls, communicating to drivers, and responding to email ... PTO for part-time and full-time positions * Paid holidays * Pet & Legal Insurance Personal ...

WeDriveU

Dispatcher - Weekends

Rochester, NY · On-site

$28.50/hr

The Dispatcher will be answering incoming calls, communicating to drivers, and responding to email ... PTO for part-time and full-time positions * Paid holidays * Pet & Legal Insurance Personal ...

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Dispatcher Positions information

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How much do dispatcher positions jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for dispatcher positions in Rochester, NY is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.46 per hour, depending on experience, location, and employer.

What is a dispatcher position?

Dispatcher positions involve coordinating and managing the flow of information and resources, typically in fields like transportation, emergency services, or logistics. Dispatchers are responsible for receiving and transmitting messages, tracking vehicles or personnel, and ensuring that the right resources are sent to the correct locations efficiently and safely. They use communication systems such as radios, phones, and computer software to communicate instructions and updates. Dispatchers play a crucial role in maintaining smooth operations and quick responses, especially in time-sensitive situations.

What are the key skills and qualifications needed to thrive as a dispatcher?

To thrive as a Dispatcher, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and GPS tracking tools is commonly required. Excellent communication, problem-solving, and stress management abilities help you excel in fast-paced environments. These competencies ensure efficient coordination, quick response times, and reliable service delivery in critical situations.

What are some common challenges faced by dispatchers, and how can applicants prepare to handle them effectively?

Dispatchers often deal with high-pressure situations, such as coordinating emergency responses or managing multiple calls simultaneously. Common challenges include quickly prioritizing tasks, communicating clearly under stress, and maintaining accuracy when relaying critical information. Applicants can prepare by developing strong multitasking and organizational skills, familiarizing themselves with relevant software, and practicing calm, clear communication. Being adaptable and able to handle unexpected changes is also essential in this role.

What is the difference between Dispatcher Positions vs Truck Driver?

AspectDispatcher PositionsTruck Driver
Required CredentialsHigh school diploma, sometimes CDL or related certificationsCommercial Driver's License (CDL)
Work EnvironmentOffice setting, coordinating routes and schedulesDriving trucks, on the road
Employer & Industry UsageLogistics, transportation companies, delivery servicesTrucking companies, freight carriers
Common Search & ComparisonYesYes

Dispatcher positions primarily involve coordinating and scheduling transportation, often requiring office-based work and certifications like a CDL. Truck drivers focus on operating vehicles and delivering goods. Both roles are essential in the transportation industry but differ in responsibilities, work environment, and credentials.

How do you become a dispatcher?

To become a dispatcher, candidates typically need a high school diploma or equivalent and must complete on-the-job training or certification programs. Strong communication, organizational skills, and familiarity with dispatch software are important, and some roles may require a valid driver's license or background checks.

Is it hard to get hired as a dispatcher?

Getting hired as a dispatcher can vary depending on the industry and location, but generally requires good communication skills, organization, and sometimes relevant certifications or experience. Employers often look for candidates who can handle stressful situations and use dispatch software efficiently. Entry-level positions may be easier to obtain, while more competitive roles may require prior experience or specialized training.

What does a dispatcher do for work?

A dispatcher coordinates the movement of vehicles, goods, or personnel by assigning routes, scheduling deliveries, and communicating with drivers or teams. They often use communication tools like radios or computer systems and require strong organizational and communication skills. Dispatchers typically work in transportation, emergency services, or logistics environments and may need relevant certifications or licenses depending on the industry.

What cities near Rochester, NY are hiring for Dispatcher Positions jobs?

Cities near Rochester, NY with the most Dispatcher Positions job openings:

Dispatcher Positions jobs near you
Infographic showing various Dispatcher Positions job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,212 per year, or $21.7 per hour.

Dispatcher

Isaac Heating & Air Conditioning

Rochester, NY • On-site

$24 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Job Description:

Isaac Heating & Air Conditioning is seeking a self-motivated HVAC Dispatcher for their main office in Rochester, NY. The dispatcher will interact directly with customers and service technicians, ensuring high standards of customer service and facilitating prompt and accurate service. This position will be IN-PERSON at our Rochester office. This position would be ideal for a flexible individual who communicates clearly and concisely with high attention to detail.

What can we offer you?

  • Competitive base pay of $24.00-28.00/hr
  • Medical, Dental, and Vision Insurance
  • 401k Retirement Plan with Company Match
  • Paid vacation and sick time, paid holidays
  • Opportunities for growth and advancement
Summary:

For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.

Responsibilities:
  • Dispatch Commercial HVAC service technicians efficiently and accurately utilizing various technology, including GPS, Service Titan, phone systems, and more
  • Resolve scheduling issues and customer complaints
  • Continually update service writers with the availability of dates and time frames
  • Implement reschedules and limit the number of calls when necessary
  • Schedule technician training
  • Absorb and utilize industry technical knowledge
  • Manage and document technician sick days and vacation requests
  • Assist in covering branches and commercial dispatching
  • Schedule vehicle repairs and oil changes
  • Perform dispatching duties for partner companies
Job Qualifications:
  • High school diploma or equivalent required
  • 1 or more years of customer service experience required
  • Prior dispatch experience is preferred but not required
Competencies:
  • Excellent written, verbal, and active listening skills
  • Strong administrative skills
  • Technical knowledge
  • Strong organizational skills
  • Ability to work individually and as part of a team
  • Problem-solving skills

The starting hourly base wage for this position is $24.00 to $28.00/hr. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range.


This employer participates in E-Verify to verify the employment eligibility of all new hires. E-Verify is a federal program that compares information from Form I-9 to government records to confirm employment eligibility.


Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.



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