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Dispatch Service Representative Jobs in Texas (NOW HIRING)

AA2IT

Customer Service Rep I

Temple, TX · On-site

$18/hr

BSWHJP00006050 CSC Customer Service Rep I: Work Location (Remote/On-Site/Hybrid): On-site Address ... Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's ...

AA2IT

Customer Service Rep II

Temple, TX · On-site

$18/hr

CSC Customer Service Rep II Location: 2401 South 31st Street Temple TX 76508 Pay Rate: $18/HR JOB ... Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's ...

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Dispatch Service Representative information

What is a dispatch service representative?

Dispatch Service Representatives are professionals responsible for coordinating and managing the scheduling and dispatching of service personnel, vehicles, or goods. They act as the main point of contact between customers, field staff, and the company, ensuring that service requests are handled efficiently and promptly. Their duties often include receiving service calls, maintaining records, tracking the status of jobs, and communicating updates to customers and team members. Good organizational and communication skills are essential for this role, as it often involves multitasking in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a dispatch service representative?

To succeed as a Dispatch Service Representative, you need strong organizational abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication tools like two-way radios is typically required. Excellent multitasking, time management, and customer service skills set top performers apart in this role. These competencies are crucial for efficiently coordinating service calls, ensuring timely responses, and maintaining clear communication between teams and clients.

How does a dispatch service representative typically collaborate with field technicians to ensure timely service delivery?

Dispatch Service Representatives work closely with field technicians by coordinating schedules, relaying real-time updates, and providing essential information about service calls. They use dispatch software to assign tasks based on technician availability and proximity, and often troubleshoot customer concerns before technicians arrive. Effective communication between dispatchers and technicians is key to resolving issues promptly and maintaining high customer satisfaction.

What is the difference between Dispatch Service Representative vs Customer Service Representative?

AspectDispatch Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; sometimes certifications in logistics or communicationHigh school diploma or equivalent; customer service training
Work EnvironmentTransportation, logistics, or delivery settings; often in call centers or on-site dispatch officesRetail, call centers, or service centers; primarily office-based
Employer & IndustryTransportation, logistics, delivery companiesRetail, telecommunications, service industries
Common Search & ComparisonDispatch Service Representative vs Customer Service Representative

The Dispatch Service Representative primarily coordinates and manages transportation or delivery schedules, often working in logistics or transportation industries. In contrast, Customer Service Representatives focus on assisting customers with inquiries, complaints, or product support. While both roles require strong communication skills and may involve call center work, dispatch roles emphasize logistical coordination, whereas customer service roles center on client interaction and support.

Dispatch Service Representative jobs near you

Customer Service Representative - Dispatch

Austin, TX

Air Runs Services
See more jobs at Air Runs Servicesexternal

$27/hr

Full-time

Re-posted 12 days ago

Job description

$1,000 signing bonus for qualified applicants.

Air Runs has been a staple in the Austin community for 20+ years. With years of experience and a passion for excellence, we have become a beacon of trust and innovation in Central Texas.

We are currently seeking a motivated and organized Customer Service Representative and Dispatcher to join our growing team. As a Customer Service Rep/Dispatcher, you will be the first point of contact for customer requests and the communication link between our customers, field technicians, and the management team. The ideal candidate will have prior dispatching experience in the HVAC and/or plumbing industries and be comfortable in a fast-paced, customer-focused environment.

Signing bonus paid after three consecutive months of employment.

Compensation:

$23 - $27 hourly


Responsibilities:
  • Coordinate service calls for field teams and customers
  • Connect with field teams and customers about special requests or details
  • Plot and shift service calls when necessary
  • Record customer complaints and service tech notes
  • Track dispatch service calls and arrival times

  • Schedule and dispatch HVAC and plumbing technicians for service calls and installations.

  • Communicate effectively with technicians, customers, and vendors via phone, text, and email.

  • Maintain accurate records of all service calls and technician activity.

  • Monitor job progress and provide status updates to customers.

  • Prioritize urgent service requests and adjust schedules accordingly.

  • Assist with parts ordering and coordination.

  • Ensure customer satisfaction by providing timely, professional, and courteous service.


Qualifications:
  • Strong knowledge of customer interface and interaction
  • Exceptional communication, customer service, organizational, and interpersonal skills
  • Candidate should be comfortable working with people in dynamic and stressful conditions
  • We prefer applicants with 1+ years of experience as a service dispatcher

Requirements:

  • Previous dispatching experience (HVAC or plumbing industry strongly preferred).

  • Bilingual (English/Spanish) preferred.

  • Excellent communication, organization, and multitasking skills.

  • Proficient in scheduling software (HouseCall Pro/Service Titan) and Microsoft Office.

  • Ability to remain calm and professional under pressure.


About Company

Air Runs has been servicing the Austin area for 25 years. We are an elite HVAC and Plumbing company servicing demanding clients in high-end homes and new construction.

Our Mission

To deliver unparalleled excellence to customers while fostering a culture of genuine care and support to both our customers and employees. 

At Air Runs Services, we pride ourselves on our commitment to quality and integrity. We handle each project professionally, ensuring every job is done right the first time. Our knowledgeable and experienced team is equipped to handle all types of HVAC and plumbing needs. From simple repairs to complex system designs and installations, our team is trustworthy and capable. 

Choosing Air Runs Services means selecting a company that values your satisfaction and comfort. We believe in building lasting relationships with our customers by consistently delivering exceptional service and support.