Dispatch Associate Jobs in Woonsocket, RI (NOW HIRING)

Service Dispatcher

The Service Dispatcher is essential to our business and will be reporting to the Branch Manager.Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations

What You Will Do:

• Receive incoming telephone calls. Assess and dispatch service calls

• Provide feedback to the call center for call loading improvements and customer concerns

• Provide field team with parts support to help minimize return trips

• Assistthe field team with call overloads and direction

• Prioritize anddeterminebest available technician to complete job

• Maintain the quality, quantity, and timeliness of dispatch to customer needs,questionsor problems

• Ensure proper communication with customer to gather all pertinent information for service call

• Consistently follow-up with customer to ensure completion and satisfaction

• Track all service calls and provide service call reporting and metrics to management

• Maintain service call logs and service manuals

• Perform monthly technician's rides to better understand team support requirements and business needs

• Promote the sale and implementation of service agreements to customers

• Coordinate with National Accounts service dispatch

• Provide administrative/back-upassistanceto Service Supervisor

• Performs duties and responsibilities as described in the quality system

• Perform work according to the Field Operations Policy and Procedures Manual.

• Perform other assignments as directed by manager in support of service operations

• Work with Installation coordinator onmanpowersharing opportunities to increase productivity

What You NeedToSucceed:

• A valid state driver's license, without restrictions, isrequiredfor this position.

• 1+ year of customer service or dispatching experience

• High School Diploma or GED

Additional Preferred Skills and Knowledge:

• Associate degree

• 2+ years of service management/call center/field service experience desirable

• 2+ years field service experience

• Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)

• Excellent written and verbal communication skillsrequired

• Self-motivated,requires minimal supervision.

• Knowledge of security hardware industryrequired

• Time management and organizational skillsrequired.

• Customer service orientated

• Ability to handle multiple priorities

• Proven knowledge of team development preferred

• Ability to work in a deadline driven environment

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

• You'reseeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world,there'splenty of room to make an impact. As our values state, "this is your business, run with it".

• You'relooking for a company that will invest in your professional development. As we grow, we want you to grow with us.

• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of theGallup Exceptional Workplace Awardfor the second year in a row, recognizing our commitment to employee engagement,strengths-based development, and unlocking human potential.

WhatYou'llGet from Us:

• Health, dental and vision insurance coverage, helping you"be safe, be healthy"

• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period

• Tuition Reimbursement

• Employee Discounts throughPerks at Work

• Community involvement and opportunities to give back so you can"serve others, not yourself"

• Opportunities toleverageyour unique strengths throughCliftonStrengthstesting and coaching

Apply Today!

Join our team of experts today and help us make tomorrow's world a safer place!

Not sure if your experience perfectly aligns with the role?Studies have shown that some people are less likely to applytojobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, ifyou'reexcited about this role but yourpast experiencedoesn'talign perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.