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Dispatch Assistance Jobs in Texas (NOW HIRING)

TridentCare

Lab Dispatcher

Carrollton, TX · On-site

Dispatch is responsible for help in decreasing high levels of stress. * Full assistance of high-volume important phone calls, from our facilities, phlebotomists, in house calls requesting dispatch ...

TridentCare

Lab Dispatcher

Carrollton, TX

Dispatch is responsible for help in decreasing high levels of stress. * Full assistance of high-volume important phone calls, from our facilities, phlebotomists, in house calls requesting dispatch ...

Trident Care

Lab Dispatcher

Carrollton, TX · On-site

Dispatch is responsible for help in decreasing high levels of stress. * Full assistance of high-volume important phone calls, from our facilities, phlebotomists, in house calls requesting dispatch ...

GoldStar Pharmacy

Pharmacy Technician

Beaumont, TX

$21 - $26/hr

Dispatch assistance * Prioritize tasks by urgency * Preferred 6 months Sterile Compounding experience A Pharmacy Technician are responsible for assisting Pharmacists in dispensing medications and ...

McLane Company

Coordinator, Dispatch

Houston, TX · On-site

Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more! What you'll do as a Dispatch Coordinator: * Prepare daily ...

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Lab Dispatcher

Carrollton, TX • On-site

TridentCare
Health Care and Social Assistance • 1 - 5K employees
Learn more about TridentCareexternal

Full-time

Posted 28 days ago

TridentCare rating

6.8

Company rating: 6.8 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

495th of 898 rated healthcare providers

Job description

This is a remote position. Candidates must reside within 50 miles of office location at 3424 Midcourt Road, Suite 112, Carrollton, Texas 75006.
Two shifts:
  • 1st shift: Thursday - Monday 6:00am - 2:30pm CST
  • 2nd shift: Friday - Tuesday 2:00pm - 10:30pm CST

Dispatcher Essential Duties and Responsibilities:
Dispatches all orders for services to field service personnel within fifteen (15) minutes of order entry.
  • Job Requirement is to operate and utilize tools required to complete duties assigned: general computer use and operations, Nextel/Motorola/Blackberry operations and programming, general office skills necessary to complete assigned tasks, properly.
  • Control and oversee that cases are properly dispatched and completed, picked up and processed, according to all policies and procedures given.
  • Review, organize, and distribute all cases using common knowledge of coverage areas, properly utilizing the available on-duty scheduled Phlebotomists.
  • Ability to conduct full tracking skills and case follow-up of all assignments dispatched throughout the entire shift, on a daily basis. Must control full completion of all work assignments that are given, also providing assistance to assure completion, where needed, to provide excellent service to our facilities.
  • Completes preparation of multiple Phlebotomist's daily work assignments (printout), and continues communication throughout the shift, tracking and possible re-routing, if necessary.
  • Work cooperatively and fully communicate verbally with Area/ Regional Phlebotomy Management, Logging area, Stat Tracking, Customer Service, Call Center, Redraw department and Courier services, to ensure case completion, throughout entire shift.
  • Lab Dispatcher will accommodate various facility special requests, honor high priority facility laboratory orders, expedite urgent cases conducting constant follow up, and maintain a positive attitude to connecting parties to insure excellent customer service is being provided.
  • Must be able to provide detailed written documentation of issues that occur, throughout the shift. It may be necessary to conduct mild investigations of situations, or conduct trouble shooting, or oversee an immediate handling of an unexpected problem. The Laboratory Dispatcher must do whatever it takes to provide productive and efficient lab services to satisfy our customers and facilities.
  • Notifies Dispatch Manager of any issues that are difficult to control, immediately.
  • Identifies and pursues self-improvement needs, adapt to changes when proposed.
  • Perform other duties as assigned, help out when attendance issues arise within the office, maintaining positive attitude during crisis and engaging in daily teamwork with minimal encouragement. Dispatch is responsible for help in decreasing high levels of stress.
  • Full assistance of high-volume important phone calls, from our facilities, phlebotomists, in house calls requesting dispatch assistance, employees out-in-the-field allowing others to complete their tasks and handle their required duties, as well.

REQUIRED SKILLS:
  1. High School Graduate or GED.
  2. Proficient to expert use of Microsoft Office software.
  3. Ability to communicate clearly, both in listening and confirming the message received, and in relaying clearly all necessary information to ensure effective response.
  4. Ability to focus on the task at-hand in a busy, call center environment

Work-From-Home Requirements:
  1. Must have private workspace, free from external sounds and distractions. Must meet safety checklist requirements.
  2. Must have high speed internet connection to support VoIP communications. Fiber or Cable is recommended. DSL and Satellite connections are not recommended.
  3. Must successfully pass TridentCare's Network Performance Test. Must have access to a PC that can run this test. (Not Chromebook).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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