Disaster Case Manager Supervisor Jobs in Michigan

JOB PURPOSE
The Data Entry Specialist ensures accurate, timely, and complete data collection, entry, reconciliation, and reporting for all case management services within the Disaster Case Management (DCM) program. This role supports Case Managers, Supervisors, and Program Leadership by maintaining data integrity, generating reports for internal use and external contract compliance, and reconciling program data across multiple platforms. The Specialist plays a critical role in supporting program accountability, transparency, and performance tracking. The Specialist also manages advanced data analysis in Excel, including formula creation, pivot tables, and dashboards, and assists with the preparation and submission of PERs (Performance Evaluation Reports) to meet contract requirements.
ESSENTIAL JOB RESPONSIBILITIES
Data Entry & Accuracy
• Enter case and outcome data into the DCM database (initial entry, updates, corrections, and closure).
• Perform regular reconciliation of database entries with physical files and case manager documentation. KPI: Maintain 98% or higher accuracy rate in data entry; complete all assigned data entry within 2 business days of receipt.
Data Quality & Reconciliation
• Review and monitor data quality within the case management database.
• Use monitoring tools to verify completeness and accuracy of electronic case files.
• Support reconciliation of physical files with electronic records to ensure compliance with FEMA/state standards. KPI: Perform weekly data quality checks; achieve zero critical errors in monthly reconciliation audits.
Reporting & Performance Tracking
• Compile, format, and submit reports for Program Managers, funders, and contract monitors.
• Track key performance indicators (e.g., number of active cases, service plan completion, timeliness of IRP updates).
• Prepare ad-hoc reports using Excel, Access, or other reporting tools. KPI: Deliver 100% of recurring reports by established deadlines; ensure 100% alignment between database reports and reconciliation logs.
Administrative & Program Support
• Document daily program activities such as appointment tracking, offsite meetings, and updates.
• Provide clerical support including filing, scanning, and organizing records.
• Assist with staff data management tasks, special events, or projects. KPI: Complete 100% of administrative tasks by deadlines; maintain a 95% staff satisfaction rating on timeliness and support.
Continuous Improvement & Collaboration
• Work closely with Case Managers and Supervisors to resolve discrepancies and improve data collection processes.
• Recommend process improvements to strengthen data accuracy, reconciliation, and reporting efficiency. KPI: Submit at least 2 process improvement recommendations annually; implement approved improvements with measurable impact on efficiency.
Mission-Driven Service
• Demonstrate exceptional customer service by ensuring data supports effective client service delivery.
• Uphold the mission to "Empower people to build better lives for themselves, their families, and their communities."
KPI: Ensure data supports 85% or higher client satisfaction rating on overall service delivery as reported through program monitoring.
ESSENTIAL QUALIFICATIONS
EDUCATION: High School Diploma required. Certifications or additional training in data entry or database management strongly preferred.
EXPERIENCE: Minimum 1 year of data entry experience; prior experience in non-profit, human services, or disaster recovery preferred. Must demonstrate advanced proficiency in Microsoft Excel and database systems.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.
LICENSES: Driver's License with clear record.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must pass criminal background checks; available to work evenings, weekends, and holidays as required by program needs. Must type minimum 65 WPM.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.