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Disability Claim Manager Jobs in Ontario (NOW HIRING)

Beneva

Disability Case Manager

Toronto, ON · Hybrid

CA$53K - CA$76K/yr

... and disability claim management within a life insurance company. SKILLS * Excellent command of ... spoken and written English and French * Strong knowledge ofinsurance contracts * Able to work ...

Enbridge

Senior Claims Analyst

Saint Catharines, ON · On-site

CA$72K - CA$97K/yr

Monitor claim trends, maintain accurate claims documentation, and find opportunities to reduce ... Demonstrated ability to manage challenging customer situations with professionalism, empathy, and ...

Enbridge

Senior Claims Analyst

Brantford, ON

CA$72K - CA$97K/yr

Monitor claim trends, maintain accurate claims documentation, and find opportunities to reduce ... Demonstrated ability to manage challenging customer situations with professionalism, empathy, and ...

Munich Re

Account Manager, Claims

Toronto, ON · On-site

Your role: Claim Adjudication * Conduct expert individual claim adjudication within internal ... Minimum 3+ years in insurance claims, with primary expertise in Individual or Group Disability ...

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All JobsDisability Claim JobsDisability Claim Manager JobsDisability Claim Manager Jobs in Ontario

Disability Claim Manager information

What does a disability claim manager do?

A Disability Claim Manager is responsible for reviewing, processing, and making decisions on disability insurance claims. They assess medical and employment documentation to determine whether claimants are eligible for disability benefits according to policy guidelines. This role often involves communicating with claimants, healthcare providers, and employers to gather necessary information and ensure timely and accurate claim resolutions. Additionally, Disability Claim Managers may help guide claimants through the process and answer questions about their benefits.

What are the key skills and qualifications needed to thrive as a disability claim manager, and why are they important?

To thrive as a Disability Claim Manager, you need a solid understanding of insurance policies, medical terminology, and claims adjudication, typically supported by a bachelor's degree in a related field. Familiarity with claims management software, medical databases, and regulatory compliance systems is vital. Excellent communication, analytical thinking, empathy, and negotiation skills help in effectively managing claims and supporting clients through challenging situations. These skills ensure accurate claim assessments, regulatory compliance, and positive claimant experiences, which are critical for organizational success.

What are some common challenges disability claim managers face when handling complex cases, and how are these typically addressed?

Disability Claim Managers often encounter challenges such as evaluating incomplete or conflicting medical documentation, navigating regulatory requirements, and balancing claimant needs with company policies. To address these, managers collaborate closely with medical professionals, legal teams, and vocational experts to gather comprehensive information and ensure fair, consistent decisions. Ongoing training and use of specialized case management software also help streamline processes and support compliance with industry standards.

What is the difference between Disability Claim Manager vs Disability Claims Adjuster?

AspectDisability Claim ManagerDisability Claims Adjuster
CredentialsTypically requires a bachelor's degree, industry certifications (e.g., CPCU), and experience in claims processingOften requires a bachelor's degree or relevant experience; certifications like CPCU are common but not mandatory
Work EnvironmentSupervises claims teams, manages claims processes, and develops policies within insurance companiesEvaluates individual disability claims, reviews medical documentation, and determines claim validity
Employer & Industry UsageUsed mainly in insurance companies, third-party administrators, and large organizationsCommonly employed by insurance carriers, third-party administrators, and claims adjusting firms

The main difference is that a Disability Claim Manager oversees the entire claims process and team, focusing on management and policy development, while a Disability Claims Adjuster handles the evaluation and decision-making on individual disability claims.

What cities in Ontario are hiring for Disability Claim Manager jobs?

Cities in Ontario with the most Disability Claim Manager job openings:

Disability Claim Manager jobs near you
Infographic showing various Disability Claim Manager job openings in Ontario as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Disability Case Manager

Toronto, ON • Hybrid

Beneva
See more jobs at Benevaexternal

CA$53K - CA$76K/yr

Full-time

Re-posted 2 days ago

Job description

Official Internal Job Title:

Disability Case Manager

Status:

Temporary (Fixed Term)

Job Description:

Are you looking to be a part of a growing and dynamic team within a leading national life insurance company?

Beneva Insurance is seeking a bilingual Disability Case Manager to manage a mixture of short and long-term disability claims for a 12 month contract. As a Disability Case Manager, you will be responsible for managing a case load of claims, making decisions on these claims, reviewing medical documentation, building return to work plans, liaising withrehab, and providing excellent customer service to claimants and all other parties involved.

Vacancy: 1 temporary

Salary range: $53,590- $76,200 /year. *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications and experience.

RESPONSIBILITIES

  • Analyzes all information relevant to determining Beneva's obligations: contract provisions, medical proof, non-medical factors, government programs, legislation, internal policies and procedures.

  • Contacts all the agents involved in a given file to obtain all relevant information and provides them with the decisions and action plans related to settlement requests.

  • Makes appropriate and careful selection and use of internal and external interventions: cases referred to our consulting physicians, the supervisor, a rehabilitation firm, a medical expert, a residual capacities evaluation firm, an investigation firm, a reinsurer, etc.

  • Interacts with external agents so that they respect the objectives and budgets provided and makes sure the intervention is progressing well.

  • Provides customer service on files assigned to him/her by answering calls from all parties who are involved in the files.

  • Develops and implements interventions that reduce the duration of disabilities.

  • Interacts with the relevant computer systems to update data and make payments, when applicable, taking contract details and internal directives into account.

  • Participates in meetings with policyholders for a critical review of files as required.

  • Recommends measures destined to improve the sector's service and productivity performance.

  • Proactively acquires and improves knowledge of tools, policies, processes, products and services.

  • Carries out certain technical and administrative tasks to support file management.

  • Collaborates on specific projects, upon request.

  • Carries out any other administrative tasks upon request.

QUALIFICATIONS

  • College or University degree, specifically in Administration, Kinesiology or Health sciences is an asset.

  • 3 to 5 years of experience in disability claims adjudication and disability claim management within a life insurance company.

SKILLS

  • Excellent command of spoken and written English and French

  • Strong knowledge ofinsurance contracts

  • Able to work independently and collaboratively at all levels

  • Strong organizational skills

  • Good analytical, decision-making, and problem-solving skills

  • Excellent prioritization skills

  • Ability to adapt to change and quickly integrate new knowledge

  • Willingness to collaborate in reaching common objectives

  • Ability to work under pressure and manage priorities

#LI-ENG

#LI-Hybrid

Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.

Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.

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