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UG2

TD Garden - Janitorial Event Supervisor

Boston, MA · On-site

$16.50 - $21.75/hr

Seeking a Janitorial Supervisor to join our janitorial team at TD Garden. Schedule to be provided ... Planning, organizing, and directing team members to ensure the highest degree of client and guest ...

UG2

TD Garden - Janitorial Event Supervisor

Boston, MA · On-site

$16.50 - $21.75/hr

Seeking a Janitorial Supervisor to join our janitorial team at TD Garden. Schedule to be provided ... Planning, organizing, and directing team members to ensure the highest degree of client and guest ...

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Guest Experience Ambassador, TD Garden

Delaware North

Boston, MA • On-site

$17/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Delaware North rating

6.2

Company rating: 6.2 out of 10

Delaware North

Based on 159 frontline employees who took The Breakroom Quiz

6.1

Company rating compared to similar companies: 6.1 out of 10

Caterers average

Based on 2,708 frontline employees who took The Breakroom Quiz

The best things about working at Delaware North

  • 77%

    77% say their health insurance is affordable

    say their health insurance is affordable

  • 77%

    77% say they have respectful managers

    say they have respectful managers

  • 73%

    73% say they enjoy their job

    say they enjoy their job

Featured by Delaware North, based on 159 Breakroom Quiz responses from their frontline employees

Job description

The opportunity
Delaware North Boston Holdings is hiring part-time Guest Experience Ambassadors to join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Ambassador, you will be responsible for providing positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events.
If you thrive in a fast-paced, dynamic environment and are passionate about creating memorable experiences for guests, apply now to join the game day action.
Pay
$17.00 - $17.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
What we offer
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
  • Weekly pay
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
What will you do?
  • Provide positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events
  • Provide way-finding assistance and troubleshoot ticketing issues in both indoor and outdoor environments
  • Assist with guest entry before events by staffing various gates and high-traveled areas in and around TD Garden
  • Provide mobility assistance by providing escorts to guests upon request
  • Be a subject matter expert on ADA laws, TD Garden ADA policy, and their implementation at TD Garden
  • Professionally handle guest complaints, escalating to management as necessary
  • Communicate with guests in person, via email, and via text message during events
  • Collaborate with various event day personnel (Ushers, Security, Concessions, Box Office, Housekeeping, Building Operations) to ensure the smooth operation of events
  • Execute service recovery when necessary, by providing guests with resolutions to issues as directed by management
  • Surprise and delight fans to ensure they receive the best-in-class experiences while at TD Garden

More about you
  • Experience working in customer service in a fast-paced environment is preferred
  • Must be a positive individual who will always think of the Guest and work hard to ensure unforgettable experiences
  • Must be able to work a minimum of 50% of events in each calendar month, including nights and weekends
  • Must be an outgoing person who is comfortable working directly with a high volume of guests and clients
  • Must be willing to work under pressure to solve problems quickly and efficiently
  • The ability to perform simple tasks independently after being given specific instructions

Physical requirements
  • Must be able to work in loud environments with flashing lights and lasers
  • Must be able to push or lift lightweight objects
  • Must be able to push wheelchairs and other assistive devices
  • Must be able to use a radio with an earpiece
  • Exposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditions

Shift details
Events
Who we are
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Working at Delaware North

Perks for frontline workers

From Delaware North, via Breakroom

  • Flexible work schedules for all team members

  • Weekly pay for hourly team members

  • Referral bonuses for eligible roles

  • Training and development for all team members

  • Employee assistance program for eligible team members

  • Health, vision and dental insurance for eligible team members

  • 401(k) with up to 4% company match for eligible team members

  • Paid time off and holidays for eligible team members

  • Performance bonuses for eligible team members

  • Paid parental bonding leave for eligible team members

  • Employee discounts (varies by location) for eligible team members

What to expect from working at Delaware North

From Delaware North

About Delaware North, in their own words

From Delaware North

Delaware North is a global leader in the hospitality and entertainment industry. We annually serve more than a half-billion guests across three continents, including at high-profile sports venues, national parks, restaurants, resorts, and casinos. Building on more than a century of partnerships and a commitment to local communities and sustainability, our vision is to delight guests by creating the world’s best experiences today, while reimagining tomorrow.

Delaware North team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup, to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

Company values

From Delaware North

  • Lean Forward: we are innovative creators who continually reimagine what’s next
  • Come Together: we work collaboratively with each other and believe in the power of partnership
  • Stand Up: we lead by example, own our decisions and take initiative
  • Do Right: we value integrity and always do the right thing, especially when no one is looking
  • Think Guest: the guest experience is at the heart of everything we do

What Delaware North employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Delaware North logo

About Delaware North

Sourced by ZipRecruiter

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Buffalo, NY, US

Social media

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