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Job description

Job Summary:

The Clinical Team Leader is responsible for oversight of one or more clinical teams.  Reporting to either the Chief Clinical Officer or the Director of Access & Palliative Care, the Clinical Team Leader works under limited supervision to oversee their assigned clinical area.  This vacancy will manage a home hospice team and will split time between the Healthway Office in Salisbury, Maryland and the Macky & Pam Stansell House in Ocean Pines, Maryland.

Essential Functions:

  • Participation in management team and assists in administration
  • Ensures a consistent high quality hospice experience for each patient and family by facilitating comprehensive patient care planning and monitoring performance of individual team members
  • Supervises interdisciplinary team (IDT) members operationally and administratively, facilitating efficient and effective delivery of service
  • Leads IDT meetings and facilities care planning by ensuring opportunity for all disciplines to engage in the care planning process; oversees documentation of the IDT meeting
  • Confers with appropriate members of the IDT regarding referrals, changes in patient level of care, contemplated discharges, patient hospitalizations, and any other significant patient changes in a timely manner
  • Recruits, interviews, hires, and trains staff members in collaboration with discipline-specific clinical experts and the Education Coordinator
  • Conducts employee performance reviews timely and effectively
  • Conducts investigations, counsels, and takes appropriate corrective action in collaboration with Human Resources
  • Assures nursing documentation is complete and timely in accordance with legal and regulatory standards
  • Identifies learning needs of staff and provides educational resources to meet employee needs; serves as a resource and mentor to staff
  • Cooperates with other leaders throughout the agency to assure program needs are met and resources are used effectively; identifies and involves all stakeholders in the decision-making process and communicates proactively
  • Ensures department financial goals are met by managing to the Coastal Hospice model
  • Ensures department and organizational QAPI goals are met
  • Driver’s License in your state of residence with a good driving record and access to a reliable automobile
  • Must possess automobile insurance coverage with minimum limits of $100,000/$300,000

Duties/Responsibilities:

  • Shares in responsibility for management/leadership on call 24/7
  • Accountable for meeting patient care needs 24/7 via appropriate scheduling and delegation to members of the IDT
  • Participates in the development and implementation of protocols, policies, and procedures related to patient care and organizational goals
  • Performs other duties as assigned
  • Access Services Team Leader:
    • Manages access services nurses, liaisons, and coordinators
    • Reports to the Director of Access & Palliative Care
    • Collaborates with inpatient and home care teams
    • Conducts admissions assessments, as needed
  • Extended Services Team Leader:
    • Manages home hospice staff to complete home and hospital visits as appropriate and timely
    • Oversees triage phone calls from patients and families needing assistance when the office is closed
    • Provides medical care to patients in their home environment, as needed
    • Conducts admissions assessments, as needed
  • Home Care Team Leader:
    • Manages team staff, including RNs, LPNs, and CNAs
    • Assures smooth functioning by:
      • Schedules appropriate nursing and CNA staffing levels to meet patient needs
      • Maintains effective professional relationships with hospitals, physicians, and other health care providers
      • Assures documentation of IDT members is complete and timely in accordance with legal and regulatory standards
    • Builds and maintains relationship with facilities in team’s area
    • Provides medical care to patients in their home environment, as needed
  • Inpatient Unit Team Leader:
    • Manages inpatient unit staff, including RNs, LPNs, and CNAs
    • Assures smooth unit functioning by:
      • Scheduling appropriate nursing and CNA staffing levels to meet unit needs
      • Oversight of adequate inventory of medical supplies, equipment, and linens
      • Maintaining effective professional relationships with hospitals, physicians, and other health care providers
      • Assuring documentation of IDT members is complete and timely in accordance with legal and regulatory standards
      • Maintaining a safe physical environment according to unit needs and regulatory standards
    • Oversees daily bed management to ensure optimal patient flow and timely admissions
    • Coordinates with referral sources, Access Team, and Home Care teams to assess bed availability and prioritize patient placement
    • Monitors census levels and proactively anticipates discharges, transfers, and new admission needs
    • Reviews admission criteria and supports decision making to ensure appropriate and safe patient placement
    • Identifies barriers to bed availability and participates in process improvement initiatives to enhance throughput
    • Provides care to hospice patients in an inpatient setting, as needed
    • Macky & Pam Stansell House only:
      • Manages all Coastal Hospice social workers
      • Serves as a resource and mentor to inpatient staff and social workers
      • Acts as Ethics Committee Chair for the organization

Supervisory Responsibilities:

  • Responsible for oversight of assigned team, which may include Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Certified Nursing Assistants (CNAs), and/or Social Workers

Required Skills/Abilities:

  • Two years of management experience
  • Excellent communication skills

Required Education and Experience:

  • Registered Nurse from the State of Maryland or participating Compact state OR licensed LCSW-C in the State of Maryland (Macky & Pam Stansell House only)
  • Certified Hospice and Palliative Nurse (CHPN) or attainment within two years for RNs
  • Advanced Certified Hospice & Palliative Care (ACHP-SW) or attainment within two years for Social Workers

Preferred Education and Experience:

  • Previous hospice experience

Physical Requirements:

  • Ability to safely operate an automobile
  • Ability to lift and carry up to 50 pounds with or without the use of assistive devices
  • Ability to use hands and fingers for repetitive motions like typing and using a mouse
  • Close visual acuity for reading small print and using a computer