Director Security Operations Center Jobs in Decatur, GA

Tucker, GA, USA | Salary | 46,640-81,500 per year | Full Time

Physical Security Operator I-III

Protect Critical Facilities That Support Georgia's Electric Grid

Georgia System Operations Corporation (GSOC) is seeking Physical Security Operators to monitor, respond to, and administer physical security systems that help protect facilities supporting Georgia's electric power grid.

This role supports a high-security, mission-critical operations environment where vigilance, sound judgment, and clear communication help protect people, facilities, systems, and critical infrastructure.

As a Physical Security Operator, you will support a 24x7 real-time operations environment working as part of a technology control center with exposure to physical security, IT networking, cyber operations, and technical field support.

This is primarily a security monitoring and operations center role rather than a physical patrol or security officer position.

This opportunity is ideal for a dependable and detail-oriented professional who enjoys monitoring systems, responding to alarms and requests, documenting activity accurately, and supporting a secure environment that matters to communities across Georgia.

Candidates with additional experience, demonstrated reliability, and leadership capability may be considered for higher-level classifications (Security Operator II or III).

• Current Schedule Availability Needed:

• Monday & Tuesday: 12:00 AM – 8:00 AM

• Wednesday & Thursday: Off

• Friday, Saturday & Sunday: 12:00 AM – 8:00 AM

• Flexibility to support schedule changes during emergency operations, disaster recovery activities, severe weather events, and other critical business needs is required.

• The work schedule may involve rotating shift work, including nights, weekends, and holidays, to provide 24x7 coverage.

• Overtime may be required in emergencies or to assist with standard coverage needs.

  What You'll Do

As a Physical Security Operator, you will play a key role in supporting GSOC's physical security operations, access control, alarm response, and situational awareness activities.

You will:

• Monitor and respond to physical security alarm systems, surveillance equipment, notification systems, life-safety systems, and related technologies.

• Perform walkdowns as required to support physical security monitoring and response activities.

• Support escalated security activities with internal staff and external resources, including federal, state, and local law enforcement when appropriate.

• Track, escalate, and report security-related activity to relevant authorities while maintaining accurate and auditable logs.

• Support incoming phone and email requests, including reports of suspicious activity, physical security issues, access requests, or requests requiring redirection to other teams.

• Create and distribute access badges as directed.

• Prepare written communications that support situational awareness for relevant stakeholders.

• Participate in continuous improvement activities, regular operations drills, and training exercises.

• Provide backup monitoring and response to alerts in communications network and cyber security infrastructure, and support other operations teams as required.

At advanced levels, this role may also:

• Conduct on-the-job training and certification support for other Physical Security Operators.

• Generate reports, presentations, procedures, and related documentation that support physical security operations.

• Assist with staff scheduling and team coordination activities.

• Support process improvements that strengthen consistency, accountability, readiness, and auditability across security operations.

What You Bring

• Associate degree in a related security, law enforcement, or business field is preferred. Equivalent combination of education, training, and directly related work experience may be considered.

• Availability and flexibility to work the required schedule, rotating shifts, emergency coverage needs, and a 24x7 operations environment that includes nights, weekends, and holidays.

• Experience maintaining accurate documentation and auditable logs of required security-related activities.

• Will be required to obtain and maintain Bulk Electric System Cyber Authorized Status as defined by GSOC policy and NERC Reliability Standard CIP-004 Personnel Risk Assessment.

• Strong customer service and communication skills to communicate effectively with internal and external stakeholders.

• Ability to remain objective, dependable, professional, and composed while responding to uncertain or time-sensitive situations.

• Strong judgment, integrity, reporting skills, and attention to detail.

Preferred Qualifications

Security, Operations & Customer Support

• Experience in physical security, military, law enforcement, customer service, or related fields.

• Experience monitoring security systems, surveillance systems, access control systems, or life-safety systems.

• Experience supporting operations centers, critical facilities, or other high-security environments is a plus.

  Technology & Systems

• Experience using Microsoft Windows, SharePoint, Outlook, ID badge systems, or camera monitoring systems is preferred.

• Interest in gaining exposure to IT networking, cyber security, technical field support, and technology control center operations.

  Certifications

• Physical Security Professional (PSP) certification is preferred.

• Physical Security Certification (PSC) is preferred.

• Certified Protection Professional (CPP) certification is preferred.

  Leveling Overview

• Security Operator I - Entry-level security operations contributor; specific physical security experience is not required, though related experience in security, military, law enforcement, customer service, or a related field may be considered.

• Security Operator II - Experienced contributor with ideally 2+ years of physical security, military, law enforcement, or related experience; supports all core duties and conducts on-the-job training and certification with other Security Operators.

• Security Operator III - Advanced contributor with ideally 4+ years of physical security, military, law enforcement, or related experience; supports all core duties and contributes to team leadership through reporting, presentations, procedure development, and scheduling support.

  Advantages of Working at GSOC

Working at GSOC means more than just a job--it's an opportunity to contribute to work that truly matters.

Mission-Driven Impact

Your work supports the protection of critical facilities that help generate and transmit power across Georgia's electric grid.

Critical Infrastructure & Career Exposure

Gain experience in a high-security, critical environment with exposure to physical security, IT networking, cyber security, and technical field support.

Growth & Development

GSOC is committed to employee development through training, professional growth opportunities, tuition reimbursement options, and paid training for relevant certifications.

Work Environment & Benefits

GSOC offers a professional, collaborative work environment with competitive compensation, comprehensive benefits, and a commitment to creating a respectful and inclusive workplace.

Benefits include, but are not limited to: Medical, Dental, Vision, Disability and Life Insurance, retirement benefits with a company contribution opportunity, Paid Time Off, training and development programs, and tuition reimbursement options.

At GSOC, your work helps support and protect one of the most critical infrastructures in the state: Georgia's electric power grid.

You'll join a mission-driven environment that values vigilance, professionalism, reliability, teamwork, and continuous improvement while offering opportunities for career exposure and growth.

If you're ready to apply your security, customer service, and situational awareness skills in a role that supports critical infrastructure and 24x7 operations, we encourage you to apply.