Director Operational Risk Jobs in Boston, MA (NOW HIRING)

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. 

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
 

The Opportunity

As our Fraud Risk Director, you will help architect our fraud risk strategy for our Flywire ecosystem. You won’t just be reacting to threats; you will be the chief architect of a proactive, global fraud prevention strategy. You’ll lead the charge in balancing a frictionless customer experience with rigorous security, ensuring that as we scale into new markets and complex payment methods, our financial and reputational integrity remains ironclad. We need a leader who is as comfortable with machine learning logic as they are with operations and high-level executive strategy.
What You’ll Do:

• Own the Strategy: Design, implement, and iterate on a global fraud risk framework that addresses diverse attack vectors across our core verticals (Education, Healthcare, Travel, and B2B).
• Detection & Analysis: Oversee the fraud assessment process for new and existing accounts, focusing on merchant fraud, Account Takeover (ATO), and sophisticated social engineering schemes.
• Data-Driven Decisioning: Partner with Analytics and Engineering to build and refine real-time fraud decisioning and automated rulesets that leverage Flywire’s unique global payment data.
• Incident Management & Response: Architect a robust, real-time fraud monitoring and response program. You will lead the "War Room" during high-stakes fraud events, orchestrating rapid remediation, loss recovery, and cross-functional post-mortems to ensure continuous system defense.
• Global Expansion: Guide Flywire’s entry into new geographies by assessing localized fraud patterns, regional payment method risks, and emerging regulatory requirements.
• Cross-Functional Leadership: Act as a key advisor to Product and Engineering teams to embed fraud prevention into the user journey—implementing tools like 3DS, biometrics, and behavioral analytics without stifling the payment experience.

Here's what we're looking for:

• The Seasoned Pro: You have 10+ years of experience in fraud risk, specifically within Payments or Fintech. You know the difference between a chargeback and a true fraud loss and understand the "plumbing" of global money movement.
• The Strategic Thinker: You don't just "plug holes;" you anticipate where the next one will appear. You understand that end-to-end fraud prevention is a competitive advantage, not a cost center.
• A Data Native: You are highly analytical and comfortable with data. You can speak the language of feature engineering and model performance (Precision/Recall) to drive technical insights.
• An Exceptional Communicator: You can translate technical fraud trends into clear, actionable risk narratives and solutions for the Executive Team and Board.
• A Thoughtful People Leader: You encourage the growth and development of your team, knowing that their success is the company’s success.
• Calm Under Pressure: You are able to make high-stakes decisions with limited information when an attack is underway.

What We Offer:

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!
 

We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.

The US base salary range for this full-time position is $160,000 - $200,000 plus bonus, and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. 

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