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Director Of Systems Strategy Jobs in Springfield, OR

micro1 AI

Director of Biostatistics

Eugene, OR · Remote

$60 - $65/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... strategies under ICH E9(R1). * Proficiency in SAS and/or R, with the ability to independently ...

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Director Of Systems Strategy information

What is a director of systems strategy?

A Director Of Systems Strategy is a senior-level professional responsible for developing and overseeing the strategic direction of an organization's technology systems. They analyze current systems, identify opportunities for improvement, and align technology initiatives with business goals. This role often involves collaboration with IT, business leaders, and external partners to ensure systems are efficient, secure, and scalable. Directors of Systems Strategy play a key role in digital transformation and long-term technology planning within organizations.

How does a director of systems strategy typically collaborate with other departments to implement new technology initiatives?

A Director of Systems Strategy works closely with cross-functional teams—including IT, operations, finance, and executive leadership—to align technology initiatives with organizational goals. They facilitate communication between technical specialists and business stakeholders, ensuring that system implementations support overall strategy and deliver measurable value. Regular meetings, project planning sessions, and progress updates are common, as the director helps navigate challenges such as resource allocation and change management. This collaborative environment fosters innovation and ensures that new systems are adopted smoothly across the organization.

What are the key skills and qualifications needed to thrive as a director of systems strategy, and why are they important?

To thrive as a Director Of Systems Strategy, you need expertise in systems architecture, strategic planning, and business analysis, often backed by a relevant degree and extensive leadership experience. Familiarity with enterprise resource planning (ERP) systems, data analytics tools, and certifications like TOGAF or PMP are commonly required. Strong communication, analytical thinking, and change management skills set top performers apart in this role. These skills are essential for aligning technology initiatives with organizational goals, driving innovation, and ensuring successful system integration across the business.
Infographic showing various Director Of Systems Strategy job openings in Springfield, OR as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Director of Customer Operations (Onsite)

Eugene, OR • On-site

iHomefinder
1 - 10 employees
Learn more about iHomefinderexternal

$110K - $130K/yr

Full-time

Re-posted 27 days ago

Job description

Position Overview
The Director of Customer Operations will lead and optimize iHomefinder's customer-facing operational functions, including Customer Success, Onboarding, and Support. This role is responsible for improving customer retention, operational efficiency, onboarding effectiveness, and overall customer lifecycle performance.
This leader will build scalable operational processes, improve cross-functional execution, and implement data-driven customer health and churn reduction strategies that support the company's growth and retention objectives.
The ideal candidate is a hands-on SaaS operator with strong experience in customer lifecycle management, operational process improvement, retention strategy, and team leadership.
Key Responsibilities
Customer Retention & Lifecycle Management
  • Lead initiatives focused on reducing customer churn and improving retention performance
  • Develop operational playbooks and customer health programs
  • Establish KPI reporting and accountability across onboarding, support, and customer success
  • Partner cross-functionally with Product, Sales, Marketing, and Engineering to improve customer outcomes

Operational Excellence
  • Improve operational processes and team efficiency across customer-facing functions
  • Build scalable systems and workflows to support growth
  • Drive consistency in onboarding, customer engagement, and support execution
  • Implement operational cadence and reporting structures

Team Leadership
  • Lead and develop Customer Success, Support, and Onboarding team members
  • Coach team leads to improve execution and accountability
  • Foster a customer-focused and metrics-driven culture

Data & Performance Management
  • Develop and monitor customer operational KPIs
  • Analyze customer behavior, engagement, and retention trends
  • Use data to identify operational risks and improvement opportunities

Qualifications
  • 5-10+ years of experience in SaaS customer operations, customer success, support, or operational leadership
  • Proven success improving customer retention and operational performance
  • Strong analytical and process improvement skills
  • Experience managing customer-facing operational teams
  • Excellent communication and cross-functional collaboration skills
  • Experience working in fast-paced SaaS environments

Preferred Qualifications
  • Experience in B2B SaaS
  • Experience with customer health scoring, churn analysis, or lifecycle management
  • Familiarity with CRM and customer engagement platforms
  • Experience building operational reporting and KPI frameworks
This role is a full-time, onsite opportunity and pays $110,000 - $130,000, with a 15% annual bonus potential. iHomefinder does not offer relocation assistance, so any relocation to Eugene, OR or surrounding areas would need to be self-funded. If this aligns with your current plans and situation, please apply.

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