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Director Of Operations Jobs in Addison, IL (NOW HIRING)

Tempus

Director of Operations, CS

Chicago, IL · On-site

Lead and develop the Customer Operations support and strategy functions, with direct management of the following teams: * Operations Enablement - metric oversight and improvement, workforce ...

Prime Healthcare

Executive Director of Operations

Carol Stream, IL · On-site

$160 - $180/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities The Executive Director of Operations is an officer appointed by, reporting to, and receiving overall policy guidance from organizational leadership. The position is characterized by ...

Prime Healthcare

Executive Director of Operations

Elgin, IL

$160K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Executive Director of Operations is an officer appointed by, reporting to, and receiving overall policy guidance from organizational leadership. The position is characterized by the ...

Workstream

Regional Director of Operations

Oak Brook, IL · On-site

$110 - $150/hr

PalAmerican Security - Regional Director of Operations Needed Regional Director of Operations The Regional Director of Operations will report directly to the Regional Vice President and will oversee ...

Atira Hotels

Regional Director of Operations

Chicago, IL · On-site

$115 - $125/hr

  • Medical

  • Vision

  • Life

  • Retirement

  • PTO

Salary Range: $115,000.00 To $125,000.00 Annually Regional Director of Operations - Hospitality Location: Chicago, IL (Travel Required) Company: Atira Hotels Atira Hotels is one of the nation ...

Numotion

Director of Operations Order Processing

Lombard, IL · On-site

$65K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Director of Operations Order Processing oversees the daily activities for our Customer Care Coordinators based in multiple locations and ensures order processing and internal support needs can be ...

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Director Of Operations information

See Addison, IL salary details

$34.1K

$107.9K

$179.8K

How much do director of operations jobs pay per year?

As of Aug 14, 2026, the average yearly pay for director of operations in Addison, IL is $107,881.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,600.00 and $135,800.00 per year, depending on experience, location, and employer.

What does a director of operations do?

A Director of Operations oversees the daily activities of a company or organization, ensuring that business processes run efficiently and effectively. They are responsible for implementing policies, managing budgets, optimizing workflows, and coordinating between departments to achieve organizational goals. This role often involves strategic planning, problem-solving, and leading teams to improve productivity and profitability. Directors of Operations play a key part in shaping company culture and driving operational excellence.

What are the key skills and qualifications needed to thrive as a director of operations?

To thrive as a Director of Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with enterprise resource planning (ERP) systems, project management tools, and relevant certifications like Six Sigma or PMP is often expected. Exceptional communication, problem-solving, and decision-making abilities help you lead teams and drive organizational efficiency. These competencies are crucial for ensuring seamless business operations, meeting organizational goals, and fostering continuous improvement.

Is a director of operations a high position?

A director of operations is a high-level management role responsible for overseeing daily business activities, implementing strategies, and ensuring organizational efficiency. It typically requires extensive experience, leadership skills, and often a background in management or business administration.

What does a director of operations typically make?

A director of operations typically earns a salary ranging from $80,000 to over $150,000 annually, depending on the industry, company size, and location. They often receive additional compensation such as bonuses and benefits, and the role requires strong leadership, strategic planning, and operational management skills.

What is a director of operations?

The director of operations of a company focuses on the day-to-day functions of a team or department, ensuring that they complete projects in a timely fashion. Working under the order of superior officers in the company, you delegate tasks and responsibilities to the best-suited employees in the department. You also make sure to inform your superiors of the project's status and your ongoing strategy. In addition to your employee management duties, you also focus on the efficiency of the work in regards to financial expenditures. You also evaluate employee performance, including upper management.

What are some common challenges faced by directors of operations when leading cross-functional teams?

Directors of Operations often encounter challenges such as aligning different departmental goals, managing communication gaps, and balancing competing priorities among team members. Successfully addressing these issues requires strong leadership, clear communication, and the ability to foster collaboration across diverse teams. Directors must also be adept at conflict resolution and change management to ensure that operational objectives are met efficiently while maintaining a positive team dynamic.
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Director Of Operations jobs near you
Infographic showing various Director Of Operations job openings in Addison, IL as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,881 per year, or $51.9 per hour.

Director of Operations, CS

Tempus

Chicago, IL • On-site

Full-time

Posted 14 days ago

Job description

Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
We are looking for a Director, Customer Operations who will drive operational excellence across Tempus' Customer Operations organization. Reporting into Customer Operations leadership, this role is responsible for continuously improving the processes, systems, tools, and capabilities that enable an exceptional customer experience. The Director will lead the functions that keep Customer Operations running and scaling-Operations Enablement, Training & Knowledge Management, Launches, and Quality Assurance-while building the team, structure, and playbooks that support Tempus' continued growth and integration.
The North Star for this role:
Continuously improve the processes, systems, tools, and capabilities that enable exceptional customer operations.
Duties and Responsibilities:
Lead and develop the Customer Operations support and strategy functions, with direct management of the following teams:
  • Operations Enablement - metric oversight and improvement, workforce management and capacity planning, and translation of new tools from development into production
  • Training & Knowledge Management - new hire onboarding and ongoing education of the team on workflow changes across all lines of business
  • Launches - serving as the Customer Operations stakeholder as new products, features, and partnerships are launched, and ensuring requirements are operationalized into workflows
  • Quality Assurance - building and running a robust QA program that produces regular, CSR-level quality metrics
  • Other duties as assigned

Drive operational performance and process improvement:
  • Maintain a pulse on operational metrics across all functions, identifying the right levers to pull to drive improvement and partnering with managers to execute
  • Build out the process improvement capabilities of the Customer Operations organization - both in directly leading projects and coaching others in process improvement
  • Build feedback loops between QA and Training so recurring performance gaps are identified and addressed through targeted training solutions
  • Partner with development teams to translate new capabilities (e.g., workforce management, QA tooling, agentic solutions) into production, and own future iterations of this work as it transitions to the team

Build team capability and leadership:
  • Coach and develop functional leaders, helping managers move from executing against direction to setting their own vision, seeking alignment, and delivering
  • Design and deliver training and development programs for supervisors and managers
  • Establish competency and certification processes that ensure team members are prepared before working new workflows

Lead cross-functional projects and stakeholder relationships:
  • Lead and manage projects that enable customer self-service and improve the customer experience
  • Partner across Customer Operations, Sales, Product, and technical teams to prioritize, escalate, and resolve issues that affect customer satisfaction and value
  • Leverage prior integration experience -on the technical, operational, and people side-as legacy organizations and workflows come together

Required Experience:
Minimum:
  • 10+ years of leadership experience in operations, customer service, or a related field
  • Demonstrated track record of process improvement and operational discipline in a high-volume, service-oriented environment
  • Strong project management skills, with the ability to lead complex, cross-functional initiatives from concept through execution

Preferred:
  • Experience in a healthcare, diagnostics, or life sciences environment
  • "Real life" experience interacting with customers (care team or sales)
  • Experience building agentic workflows and tools or applying AI/automation to operational problems
  • Experience leading change management and organizational or systems integration
  • Advanced degree (e.g., MBA)

Ideal candidates will possess:
  • Strong operational discipline and a bias toward building durable processes, systems, and tools rather than one-off fixes
  • Excellent stakeholder management skills and the ability to build cross-functional relationships and influence without authority
  • A track record of developing and mentoring people, including growing managers into strong, independent leaders
  • Data fluency-comfort using metrics to diagnose problems, prioritize, and measure improvement
  • A proactive, entrepreneurial mindset; thrives in a high-growth, rapidly evolving environment and can operationalize solutions quickly
  • Sound judgment around risk mitigation and the ability to anticipate downstream consequences of operational decisions
  • The ability to form genuine connections with team members and lead with empathy

$127,000- $171,000
The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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