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Director Of Operations Client Success Jobs in Utah

CallTower, Inc.

Client Success Manager

South Jordan, UT · On-site

$70K - $82K/yr

Description Job Purpose The Client Success Manager will fill a key position at CallTower by being a ... Manage the day-to-day operational and tactical aspects of multiple customer escalations ...

CallTower, Inc.

Client Success Manager

South Jordan, UT · On-site

$70K - $82K/yr

Description Job Purpose The Client Success Manager will fill a key position at CallTower by being a ... Manage the day-to-day operational and tactical aspects of multiple customer escalations ...

Morgan Stanley

Client Success Manager

Sandy, UT · On-site

... of trusted partnerships with clients. Client Success Manager Role: * The Client Success Manager is an operational role within the Client Success Management Department, executing repeatable tasks ...

Morgan Stanley

Client Success Manager

Sandy, UT

... of trusted partnerships with clients. Client Success Manager Role: The Client Success Manager is an operational role within the Client Success Management Department, executing repeatable tasks ...

Morgan Stanley

Client Success Manager

Sandy, UT · On-site

... of trusted partnerships with clients. Client Success Manager Role: * The Client Success Manager is an operational role within the Client Success Management Department, executing repeatable tasks ...

Socket.dev

Client Success Specialist

Riverton, UT · On-site

Our Client Success team is collaborative, supportive, and genuinely enjoys working together toward the common goal of helping our clients succeed. What You'll Do * Work closely with Client Success ...

Nexus IT Inc

Client Success Manager

Salt Lake City, UT · On-site +1

$80K - $104K/yr

Purpose of the Role: The Client Success Manager (CSM) ensures that clients achieve exceptional outcomes and have positive experiences with Nexus IT. The CSM is responsible for managing client ...

SEO Werkz

Client Success Specialist

Riverton, UT · On-site

$35K - $40K/yr

... of our clients. If you're looking for a company where you can have autonomy, grow your career ... About the Role We are looking for a fun, enthusiastic, and highly organized Client Success ...

Nexus IT

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

Purpose of the Role: The Client Success Manager (CSM) ensures that clients achieve exceptional outcomes and have positive experiences with Nexus IT. The CSM is responsible for managing client ...

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Director Of Operations Client Success information

What is a director of operations client success?

A Director of Operations Client Success is a senior leadership role responsible for overseeing the delivery and optimization of client services within an organization. This position focuses on ensuring clients have a positive experience, receive value from the company's products or services, and that operational processes support client satisfaction and retention. The Director typically manages teams, develops strategies to improve client outcomes, and collaborates with other departments to align business goals with customer needs. Their work is essential in driving customer loyalty, growth, and the overall success of the company.

How does a director of operations client success typically collaborate with cross-functional teams to drive client satisfaction?

A Director of Operations Client Success works closely with departments such as Sales, Product, and Support to ensure a seamless client experience. They often facilitate regular meetings to align on client goals, resolve issues, and implement feedback. By fostering open communication and coordinating strategic initiatives, they help teams deliver consistent value to clients. This cross-functional collaboration is critical for identifying challenges early and ensuring that client expectations are not only met but exceeded.

What are the key skills and qualifications needed to thrive as a director of operations client success, and why are they important?

To thrive as a Director Of Operations Client Success, you need strong leadership, strategic planning, and client relationship management skills, often backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, data analytics tools, and project management software is typically required, along with experience in process optimization. Exceptional communication, problem-solving, and team-building abilities help you inspire teams and foster long-term client partnerships. These competencies ensure operational excellence, high client satisfaction, and the achievement of business growth targets.

What is the difference between Director Of Operations Client Success vs Customer Success Manager?

AspectDirector Of Operations Client SuccessCustomer Success Manager
CredentialsTypically requires a bachelor’s degree, often with experience in operations or client managementUsually requires a bachelor’s degree, with certifications in customer success or related fields beneficial
Work EnvironmentOversees multiple teams, strategic planning, and high-level client relationshipsManages individual or small team client accounts, focusing on day-to-day customer satisfaction
Employer & Industry UsageCommon in SaaS, tech, and service industries with large client basesWidely used across SaaS, software, and service sectors for client retention roles

The main difference is that the Director Of Operations Client Success focuses on strategic oversight and managing multiple teams, while the Customer Success Manager handles direct client interactions and day-to-day satisfaction. Both roles require strong communication skills and industry knowledge, but the director position involves higher-level planning and leadership responsibilities.

What cities in Utah are hiring for Director Of Operations Client Success jobs?

Cities in Utah with the most Director Of Operations Client Success job openings:

Director of Operations

Salt Lake City, UT

Kimpton Hotels
Traveler Accommodation • 5 - 10K employees
Learn more about Kimpton Hotelsexternal

Full-time

Posted 2 days ago

New

Kimpton Hotels & Restaurants rating

6.7

Company rating: 6.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

The Assistant General Manager is responsible for creating ridiculously personal experiences for all hotel guests (that's kinda our thing!). In collaboration with the Front Office Manager and Director of Housekeeping, you'll provide support for the staff by making sure all brand standards are met, employees are developed properly, and ensuring company culture and programs are supported and encouraged.

Some of your responsibilities include:
  • Assist General Manager in directing and leading all hotel operations ensuring and setting a high level of guest service.
  • Support with managing the financial expenses of hotel operations, ensuring that all expenses stay within budget.
  • Identify capital needs and support maintenance of the overall condition of the hotel.
  • Build and innovate guest satisfaction programs for housekeeping and front desk. Assist with reservations and guest inquires, when needed.
  • Review team schedules and at times lead all aspects of hotel departments such as; Security, Engineering, Reservations as well as, monitor and maintain property interfaces.
  • Lead, train, and develop a team of high performing hotel department managers.
  • Work closely with Restaurants + Bars, Catering, Sales, and Banquets to ensure that all guest needs are met.
What You Bring
  • 3+ years management experience in hospitality.
  • Bachelor's degree preferred.
  • Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
  • Experience with Opera and Microsoft Office Suite is preferred.
  • A genuine passion for guest service. You just "get" people and build relationships easily!
  • Outstanding organizational abilities and skill for taking initiative, problem-solving, multi-tasking, and prioritizing.
  • Flexible schedule, able to work evenings, weekends and holidays.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.

What Kimpton Hotels & Restaurants employees say

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