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Director Of Client Experience Jobs in Decatur, GA

Home Probe, Inc.

Client Experience Specialist

Decatur, GA · Hybrid

$17.25 - $21.75/hr

Best of all, you'll leave everyday knowing you made a difference by creating an exceptional ... Innovative with ideas to better our client experience * Competitive and results-oriented * Someone ...

Home Probe, Inc.

Client Experience Specialist

Decatur, GA · Hybrid

$17.25 - $21.75/hr

Best of all, you'll leave everyday knowing you made a difference by creating an exceptional ... Innovative with ideas to better our client experience * Competitive and results-oriented * Someone ...

Home Probe, Inc.

Client Experience Specialist

Decatur, GA · On-site

$17.25 - $21.75/hr

Best of all, you'll leave everyday knowing you made a difference by creating an exceptional ... Innovative with ideas to better our client experience * Competitive and results-oriented * Someone ...

Home Probe, Inc.

Client Experience Specialist

Decatur, GA · Hybrid

$17.25 - $21.75/hr

Best of all, you'll leave everyday knowing you made a difference by creating an exceptional ... Innovative with ideas to better our client experience * Competitive and results-oriented * Someone ...

Zelis

Director, Client Service

Atlanta, GA

Position Overview The Director, Client Service is a leadership role focused on optimizing client ... Must have 7+ years of related client operations experience. * Bachelor's degree preferred. * 3-5 ...

Emory Healthcare

Client Experience Coordinator

Atlanta, GA

$17.50 - $23.50/hr

Assists in the development and assumes responsibility for the implementation of marketing and ... Equivalent work experience in sales, marketing, business, customer service, hospitality, travel ...

Emory Healthcare

Client Experience Coordinator

Atlanta, GA · On-site

$17.50 - $23.50/hr

Assists in the development and assumes responsibility for the implementation of marketing and ... Equivalent work experience in sales, marketing, business, customer service, hospitality, travel ...

Client Command

Director of Sales

Alpharetta, GA · On-site

Client Command has an exciting opportunity for Director of Sales. The Director of Sales is ... Experience managing multi-channel sales motions * Data-driven, direct, and highly accountable

PNC Bank

Client Experience Associate

Roswell, GA

$13.25 - $18.50/hr

As a(n) Client Experience Associate within PNC's Roswell 92 & King organization, you will be based ... Processes a variety of customer interactions. Educates customers on alternatives available for ...

Etherio Group

Director of Events

Atlanta, GA · Hybrid

... client compliance laws, regulations and policies. The Director will have a high level of experience ... in both tangible (i.e. planning and operations) and intangible (i.e. relationship building and ...

Client Command

Director of Sales

Alpharetta, GA · On-site +1

Client Command is the automotive leader in turning Active Shoppers into real customers. Using the ... Experience managing multi-channel sales motions * Data-driven, direct, and highly accountable

Client Command

Director of Sales

Alpharetta, GA · Remote

Salary: Client Command is the automotive leader in turning Active Shoppers into real customers ... Experience managing multi-channel sales motions * Data-driven, direct, and highly accountable

PNC Bank

Client Experience Associate

Roswell, GA

$13.75 - $18.75/hr

Processes a variety of customer interactions. Educates customers on alternatives available for ... Preferred Skills Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX ...

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All JobsDirector Of Client Experience JobsDirector Of Client Experience Jobs in Decatur, GA

Director Of Client Experience information

What jobs pay 2000 a day?

High-level executive roles such as Chief Executive Officers, Chief Financial Officers, and certain specialized consultants can earn $2,000 or more per day, especially in large organizations or consulting firms. These positions typically require extensive experience, advanced skills, and often involve long hours or high responsibility levels.

What are the key skills and qualifications needed to thrive as a Director of Client Experience, and why are they important?

To thrive as a Director of Client Experience, you generally need expertise in customer relationship management, strategic planning, and a background in business or marketing, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, data analytics tools, and customer feedback systems is typically required, along with industry certifications in customer experience or service excellence. Exceptional leadership, emotional intelligence, and communication skills set outstanding candidates apart in this role. These abilities are crucial for driving customer satisfaction, fostering loyalty, and aligning client experience initiatives with organizational goals.

What is the difference between Director Of Client Experience vs Customer Success Manager?

AspectDirector Of Client ExperienceCustomer Success Manager
CredentialsRelevant experience in client relations, leadership skills, industry-specific knowledgeCustomer service or success certifications, experience in client support
Work EnvironmentStrategic planning, cross-department collaboration, leadership rolesClient interaction, account management, support-focused tasks
Employer & Industry UsageUsed in industries prioritizing overall client experience and retentionCommon in SaaS, tech, and service industries focusing on customer success
Search & Comparison IntentUnderstanding leadership roles in client experienceExploring roles focused on customer retention and success

The Director Of Client Experience typically oversees the entire client journey, focusing on strategic improvements and leadership. In contrast, a Customer Success Manager handles day-to-day client interactions and support. Both roles aim to enhance client satisfaction but differ in scope and responsibilities.

Is CX a good career path?

A career as a Director of Client Experience is considered promising, as organizations increasingly prioritize customer satisfaction and loyalty. This role typically requires strong leadership, communication skills, and experience with customer service tools and strategies. It offers opportunities for advancement into senior management and specialization in customer-centric roles.

What does a Director of Client Experience do?

A Director of Client Experience is responsible for overseeing and improving the interactions clients have with a company. They develop strategies to enhance customer satisfaction, loyalty, and retention by analyzing customer feedback and implementing service improvements. This role often involves collaborating with various departments to ensure a seamless and positive client journey. Additionally, the Director may lead teams, set service standards, and monitor key performance indicators related to client experience.

How much does a CX lead make?

A Director of Client Experience typically earns between $80,000 and $150,000 annually, depending on factors such as industry, company size, and location. Compensation may also include bonuses and benefits, and strong leadership and communication skills are essential for success in this role.

What does a client experience director do?

A client experience director oversees strategies to improve customer satisfaction and loyalty by managing client relationships, ensuring service quality, and implementing feedback systems. They often collaborate with sales, marketing, and support teams, utilizing data analytics and customer insights to enhance overall experience and retention.

How does a Director of Client Experience typically collaborate with other departments to enhance customer satisfaction?

A Director of Client Experience works closely with sales, product development, marketing, and support teams to align strategies and ensure a seamless client journey. Regular cross-functional meetings and feedback loops are established to address client pain points and implement improvements. By fostering open communication and shared goals, the Director ensures that client feedback is integrated into service enhancements, ultimately driving higher satisfaction and loyalty. This role often leads initiatives that require buy-in and coordination across multiple departments.
What cities near Decatur, GA are hiring for Director Of Client Experience jobs? Cities near Decatur, GA with the most Director Of Client Experience job openings:
Director Of Client Experience jobs near you

Client Experience Specialist

AmTrust Financial Services, Inc.

Alpharetta, GA • On-site

$16.75 - $21/hr

Full-time

Posted 24 days ago

Job description

Overview
The Client Experience Specialist reports to the Manager, Client Experience and is a member of AmTrust's Client Experience team. The Client Experience Specialist is responsible for client support throughout the life of the policy. The Client Experience Specialist (CXS)'s goal is to support the Client Experience team to support Sales, Underwriting and Claims to drive retention and growth by creating loyal and satisfied clients while improving loss cost and experience mods.
This position interacts with various agencies/policyholders to facilitate resolution of service issues and ensure timely responsiveness and communication. The CXS is expected to work with the various departments to address and resolve matters appropriately. Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust organization.
Responsibilities
1. React timely to issues/concerns that an agency or large insured or Client Experience Manager has identified
2. Ability to navigate client needs in AmTrust organization to direct to the right resource
3. Complete and provide ongoing assistance to agents and large insureds for Claims Lite and AmTrust Online portal registration and training
4. Address any payments and/or premium collections questions or concerns
5. Address any PAYO and Easypay set up needs
6. Ensure all premium audit inquiries are addressed or escalated as appropriate.
7. Coordinate deductibles as needed
8. LC follow up and coordination as needed
9. Provide agent rating training and troubleshooting
10. Appropriate documentation of all CXS activities in SalesForce and appropriate communication with CXM on all client related activities
11. Provide Panels/Posters/Talispoint as requested by insureds or per service plan
12. Manage automation of Welcome emails/video thru general support email
13. Respond to questions in general support that pertain to specialist capabilities, escalate as needed
14. Ensure an elevated experience for our agents and insureds to support new business and retention.
15. The CXS is a brand representative to the client, and they must advocate why choosing AmTrust is most valuable to the client needs at all times.
16. Learn and understand the insured and agent profile to provide and coordinate best services to internal and external partners.
17. Communication/Collaboration
18. Performs other functionally related duties as needed.
Qualifications
Required:
• Minimum 2-3 years relevant experience in claims, underwriting, sales, or other insurance related function
• Knowledge of, and experience with, workers compensation and/or property & casualty insurance products and principles
• Exceptional communication skills, both oral and written; professional telephone etiquette
• Ability to manage multiple tasks simultaneously
• Must be detail oriented, organized, and possess strong interpersonal skills
• Knowledge of Microsoft Applications and the ability to learn new software programs
Preferred:
• Bachelor's degree

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