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Director Network Voice Telecom Infrastructure Jobs

BWXT

Network Voice Engineer

Lynchburg, VA · On-site

$65K - $103K/yr

Maintain accurate documentation of network closets and cabling infrastructure * Collaborate with ... Agencies or recruiters without an Agreement are directed not to contact any hiring managers of BWXT ...

BWX Technologies

Network Voice Engineer

Lynchburg, VA · On-site

$65K - $103K/yr

Maintain accurate documentation of network closets and cabling infrastructure * Collaborate with ... Agencies or recruiters without an Agreement are directed not to contact any hiring managers of BWXT ...

BWX Technologies

Network Voice Engineer

Lynchburg, VA · On-site

$65K - $103K/yr

Maintain accurate documentation of network closets and cabling infrastructure * Collaborate with ... Agencies or recruiters without an Agreement are directed not to contact any hiring managers of BWXT ...

BWX Technologies

Network Voice Engineer

Lynchburg, VA · On-site

$65K - $103K/yr

Maintain accurate documentation of network closets and cabling infrastructure * Collaborate with ... Agencies or recruiters without an Agreement are directed not to contact any hiring managers of BWXT ...

Lennar

Network Voice Engineer

Miami, FL · On-site

The Network & Telecom Support Engineer II is responsible for the support, implementation, and maintenance of the organization's network infrastructure and telephony systems. This entry-level role ...

Lennar Homes

Network Voice Engineer

Miami, FL · On-site

The Network & Telecom Support Engineer II is responsible for the support, implementation, and maintenance of the organization's network infrastructure and telephony systems. This entry-level role ...

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Director Network Voice Telecom Infrastructure information

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How much do director network voice telecom infrastructure jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for director network voice telecom infrastructure in the United States is $47.89, according to ZipRecruiter salary data. Most workers in this role earn between $40.62 and $58.17 per hour, depending on experience, location, and employer.

What are popular job titles related to Director Network Voice Telecom Infrastructure jobs?

For Director Network Voice Telecom Infrastructure jobs, the most frequently searched job titles are:

Infographic showing various Director Network Voice Telecom Infrastructure job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $99,620 per year, or $47.9 per hour.

Network Telecom Voice Analyst

Kansas City, MO • On-site

Solution Partners, Inc.
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Solution Partners, Inc.external

Other

Re-posted 10 days ago

Job description

Tier II Network Voice Telecom Analyst

Job Type: Full-Time
Function: Network / Voice / Telecom Operations

Position Summary

Provide Tier II support for enterprise Cisco voice, telecommunications, and collaboration environments. Serve as the primary escalation point for complex voice, network, and endpoint incidents involving Cisco Unified Communications, VoIP, SIP, Cisco IP phones, Webex, Jabber, and Jabra audio devices. Own incidents through resolution while collaborating with Service Desk, Network Engineering, Telecom teams, vendors, and business users.

Key Responsibilities
  • Provide Tier II operational support for Cisco Unified Communications, IP telephony, voice gateways, SIP trunks, Cisco IP phones, Webex Calling, Jabber, Unity voicemail, and collaboration platforms.
  • Troubleshoot voice services including registration failures, call routing, voicemail, extensions, hunt groups, conferencing, transfers, call forwarding, and extension mobility.
  • Diagnose and resolve voice quality issues including packet loss, jitter, latency, dropped calls, echo, one-way audio, and registration failures.
  • Troubleshoot Jabra headsets, speakerphones, USB/Bluetooth audio devices, firmware, connectivity, microphone, speaker, and audio quality issues.
  • Perform structured troubleshooting across endpoints, network connectivity, DHCP, DNS, VLANs, PoE, QoS, Cisco call-control infrastructure, SIP, and carrier services.
  • Support phone deployments, moves, adds, changes (MACDs), user onboarding, office relocations, hardware replacements, and asset management.
  • Own incidents from assignment through resolution while meeting SLA requirements and documenting root cause, troubleshooting steps, and resolutions within the ITSM platform.
  • Analyze recurring incidents, develop knowledge articles, and participate in major incident response and outage troubleshooting.
  • Escalate infrastructure and carrier issues to Tier III engineering and telecom vendors with complete documentation.
Required Technical Skills

Cisco Voice & Collaboration

  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity
  • Cisco Jabber
  • Cisco Webex Calling
  • Cisco IP Phones
  • SIP & VoIP
  • Voice Gateways
  • Call Routing & Voicemail

Networking

  • TCP/IP
  • VLANs
  • DHCP
  • DNS
  • QoS
  • PoE
  • Routing & Switching
  • Voice over LAN/WAN

Endpoint Support

  • Jabra Headsets
  • USB & Bluetooth Audio Devices
  • Windows Audio Configuration
  • Firmware & Endpoint Management

IT Service Management

  • ServiceNow, Jira Service Management, BMC, or equivalent
  • Incident & Problem Management
  • SLA Compliance
  • Root Cause Analysis
  • Knowledge Management
Qualifications
  • 3–5 years supporting enterprise voice, telecom, networking, or unified communications environments.
  • 2+ years supporting Cisco Voice technologies preferred.
  • Experience supporting geographically distributed enterprise environments.
  • Strong analytical, troubleshooting, communication, and customer service skills.
  • Ability to manage multiple priorities while collaborating with Network Engineering, Telecom, Vendors, and Service Desk teams.

Apply