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Director Of Loss Mitigation

Location: Irvine, CA, United States Location Type: On-site Salary Range: 150000 - 180000 USD Annually

Position Description:

Qcells Service Solutions('QSS') is a residential solar asset operation and maintenance service company powered by Qcells. QSS set up a design standard and installation guide for EnFin TPO and provide a specialized Quality assurance review service. QSS monitors all assets proactively to resolve any issue, so that maximizes homeowner experience and capital investor's value. The Director of Loss Mitigation is responsible for leading and executing strategies that protect and preserve the value, performance, and revenue of residential solar assets. This role oversees teams responsible for system remediation and repairs, natural disaster response, and completion of solar installations when original installers are unable to fulfill contractual obligations. The Director will develop scalable processes, manage third-party vendors, and coordinate cross-functionally to minimize asset downtime, financial loss, and customer disruption. The position will be based in Irvine, CA, Houston, TX or San Francisco, CA, or remote.

Responsibilities:

• Lead, develop, and manage a multidisciplinary loss mitigation team responsible for remediation, repair, disaster response, and installer replacement work.
• Establish performance goals, KPIs, and accountability structures to ensure timely, cost-effective resolution of asset issues.
• Recruit, train, and retain high-performing team members while fostering a culture of safety, urgency, and operational excellence.

• Oversee diagnosis, prioritization, and resolution of underperforming or non-operational solar systems.
• Ensure corrective actions meet contractual, technical, and regulatory requirements.
• Develop standardized workflows for triage, repair authorization, and completion verification.

• Lead planning and execution of disaster response efforts related to hurricanes, wildfires, hail, flooding, and other events impacting solar assets.
• Coordinate rapid assessments, emergency repairs, and system restoration to minimize production loss and customer impact.
• Partner with insurance, legal, and finance teams to support claims and recovery efforts.

• Manage the transition and completion of solar installations when original installers default, go out of business, or fail to perform.
• Identify and manage replacement installers and EPC partners to bring projects to completion.
• Ensure installations meet design specifications, quality standards, and interconnection requirements.

• Establish and manage relationships with remediation contractors, EPCs, electricians, and service providers.
• Negotiate contracts, pricing, SLAs, and performance standards.
• Monitor vendor performance and enforce quality and safety expectations.

• Own budgets related to loss mitigation activities, including remediation, disaster response, and completion costs.
• Identify trends and root causes of asset loss or underperformance and recommend mitigation strategies.
• Partner with finance and analytics teams to quantify avoided losses and ROI on mitigation efforts.

• Work closely with Legal, Compliance, Finance, Customer Operations, Engineering, and Insurance teams to ensure coordinated execution.
• Provide executive-level reporting on risk exposure, asset health, and mitigation outcomes.
• Support due diligence and asset acquisition efforts by advising on remediation risk and cost assumptions.

Required Qualifications:

• Bachelor's degree in Engineering, Construction Management, Business, or a related field; advanced degree preferred.
• 8–12 years of experience in solar operations, asset management, construction, loss mitigation, or a related field.
• 5+ years of people management experience, including leading managers or large operational teams.
• Deep understanding of residential solar systems, installation practices, and O&M best practices.
• Experience managing crisis response, large-scale remediation efforts, or installer transitions.
• Strong financial acumen with experience managing budgets and evaluating cost-benefit tradeoffs.
• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• Experience in residential solar asset ownership, servicing, or financing platforms.
• Familiarity with insurance claims, warranty recovery, and regulatory compliance.
• Experience scaling operational teams and processes in a high-growth environment.

Hanwha Q CELLS America Inc. ("HQCA") is a Qcells company, one of the world's largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

Physical, Mental & Environmental Demands:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

MobilityStanding20% of timeSitting70% of timeWalking10% of timeStrengthPullingup to 10 PoundsPushingup to 10 PoundsCarryingup to 10 PoundsLiftingup to 10 PoundsDexterity (F = Frequently, O = Occasionally, N = Never)TypingFHandlingFReachingF - Mobility - Standing - 20% of time - Sitting - 70% of time - Walking - 10% of time - Strength - Pulling - up to 10 Pounds - Pushing - up to 10 Pounds - Carrying - up to 10 Pounds - Lifting - up to 10 Pounds - Dexterity (F = Frequently, O = Occasionally, N = Never) - Typing - F - Handling - F - Reaching - F - Agility (F = Frequently, O = Occasionally, N = Never)TurningFTwistingFBendingOCrouchingOBalancingNClimbingNCrawlingNKneelingN - Agility (F = Frequently, O = Occasionally, N = Never) - Turning - F - Twisting - F - Bending - O - Crouching - O - Balancing - N - Climbing - N - Crawling - N - Kneeling - N

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job's minimum qualifications.

*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.