Director Lab Operation Jobs in Toronto, ON (NOW HIRING)

Account Director

Location: Toronto (Hybrid; 3 days on-site/week)
Experience Level: 10+ years in marketing/advertising (agency experience required)
Start Date: June

About the Role

The Turn Lab is looking for a seasoned, strategic Account Director to lead senior client relationships and drive integrated marketing solutions across key accounts.

This is a leadership role for someone who can step into senior client conversations with confidence, bring clarity to business challenges and guide multi-disciplinary teams toward smart, integrated solutions.

You'll act as a trusted senior partner to clients, responsible for both the health and growth of accounts, while ensuring the agency delivers work that is strategically sound, creatively strong and operationally excellent.

This role requires someone who is comfortable setting vision and direction, rolling up their sleeves when needed and helping teams connect the dots across strategy, creative, media and production.

If you're a natural leader who loves solving complex business problems, building strong client partnerships and elevating the thinking of those around you, this role is for you.

About Us

We're not your typical agency. The Turn Lab is a hybrid of consultancy, creative, media and technology - built to solve real business problems.

We're a team of curious, driven and collaborative thinkers who value smart ideas, integrated execution and continuous learning. We move quickly, challenge convention and work closely with our clients as true partners.

What You'll Do

Client Leadership & Partnership

• Lead and grow senior client relationships with trust, credibility and strategic authority
• Act as a senior advisor to clients, providing clear POVs and business-focused recommendations
• Own overall account health, performance and long-term growth
• Navigate complex client environments and senior stakeholder relationships with confidence
• Identify and unlock new opportunities for account expansion and partnership growth
• Ensure clients see TTL as a true strategic partner, not just a vendor

Strategic Business Leadership

• Translate complex business challenges into clear, actionable agency direction
• Provide an overarching view of client business needs, priorities and opportunities
• Partner closely with strategy team to guide integrated thinking and campaign direction
• Ensure all work is rooted in insight, aligned to business goals and built for impact
• Bring forward proactive ideas that help clients solve real business problems
• Stay deeply informed on client industries, competitors and market trends

Team Leadership & Mentorship

• Build a culture of accountability, curiosity and solution-oriented thinking
• Coach teams to move beyond execution into strategic thinking
• Provide ongoing feedback, development and leadership support
• Act as a key leader within the broader agency leadership team

Integrated Delivery & Operational Excellence

• Oversee the successful delivery of integrated campaigns across multiple disciplines
• Ensure strong alignment between creative, strategy, media, production and project management
• Maintain accountability for scopes, budgets and profitability across accounts
• Ensure work is delivered on time, on brief and at a consistently high standard
• Help refine and improve internal processes to drive efficiency and quality
• Manage workload planning and ensure realistic expectations across teams and clients

New Business & Agency Growth

• Play an active role in new business opportunities and pitches
• Identify organic growth opportunities within existing accounts
• Contribute to agency positioning, thinking and strategic development
• Represent TTL in senior client conversations and industry-facing moments

What You'll Bring

• 10+ years of experience in marketing/advertising with strong agency background
• Proven success leading complex, multi-disciplinary accounts and integrated campaigns
• Strong strategic thinking and ability to solve complex business problems
• Excellent client leadership and senior stakeholder management experience
• Confident, persuasive communicator with strong executive presence
• Demonstrated ability to develop and lead high-performing teams
• Strong commercial acumen and experience managing budgets, scopes and profitability
• Ability to balance high-level strategy with hands-on leadership when needed
• Collaborative, grounded and solutions-oriented leadership style

Why You'll Love Working Here

• Competitive compensation and benefits
• Hybrid work model with flexibility
• Opportunity to lead meaningful, integrated, high-impact work
• Collaborative, entrepreneurial and fast-moving team culture
• Real influence on client business outcomes and agency growth

How to Apply

If you're excited to lead senior client relationships, solve complex business problems and elevate integrated thinking across teams, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your experience in the role.