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Director Engineering Jobs in Rathdrum, ID (NOW HIRING)

Executech

IT Service Director

Spokane, WA · On-site

$90K - $120K/yr

Service Director (People Leadership • Execution • Accountability) Role Summary The Service ... People leadership for a defined team (typically 6-10 engineers depending on complexity and ...

Quanta Services

Civil Design Engineer

Spokane Valley, WA · On-site

$80K - $120K/yr

Work under supervision of Engineering Director and/or a Senior Engineer in a professional office setting. * Bachelor's degree in Civil Engineering or related field * EIT or FE certification with an ...

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Director Engineering information

See Rathdrum, ID salary details

$67K

$178.7K

$233.2K

How much do director engineering jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director engineering in Rathdrum, ID is $178,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,900.00 and $232,300.00 per year, depending on experience, location, and employer.

What are the most commonly searched types of Engineering jobs in Rathdrum, ID?

The most popular types of Engineering jobs in Rathdrum, ID are:

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The top searched job categories for Director Engineering jobs in Rathdrum, ID are:

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Director Engineering jobs near you
Infographic showing various Director Engineering job openings in Rathdrum, ID as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 2% Contract, and 1% Nights. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $178,741 per year, or $85.9 per hour.

IT Service Director

Spokane, WA • On-site

Executech
See more jobs at Executechexternal

$90K - $120K/yr

Full-time

Posted 14 days ago

Job description

Service Director
(People Leadership • Execution • Accountability)
Role Summary
The Service Director is accountable for the performance, development, and operational execution of a service team within the centralized support model. This role owns team outcomes (SLA, CSAT, utilization/billable efficiency, and quality), runs coaching and performance management, and ensures consistent workflow discipline, escalation handling, and continuous improvement.Core Responsibilities
  • People leadership for a defined team (typically 6-10 engineers depending on complexity and escalation load): hiring input, onboarding quality, 1:1s, development plans, and performance management.
  • Own team execution: SLA attainment, queue health, escalation throughput, and ticket quality.
  • Run a QA program for ticket quality and coaching: audits, calibration, feedback loops, and trend remediation.
  • Capacity and workforce management: schedule coverage, on-call/after-hours planning (where applicable), utilization and billable-efficiency management.
  • Escalation ownership: ensure major incidents are led appropriately, communications are clear, and post-incident follow-up occurs.
  • Drive continuous improvement: identify process/tooling gaps, partner with peers and leadership, and deliver improvements that reduce repeat incidents.
  • Operate in a metric-driven cadence: weekly performance reviews, monthly calibration, quarterly planning for training/standards.
  • Partner cross-functionally with TAM/vCIO, Projects, and Security functions to ensure clean handoffs and client outcomes.
Team Outcome Targets
  • SLA compliance: ≥ 90% (rolling 90-day).
  • CSAT: ≥ 97% positive (rolling 90-day).
  • Billable efficiency: ≥ 85% billable efficiency (rolling 90-day, = 32 hours/week).
  • QA program: implement and maintain a scored QA rubric; improve team QA trend over time.
Client Interaction Scope
  • Engage clients as needed for escalations, service-impacting issues, and confidence restoration.
  • Ensure clients receive timely, plain-language updates during incidents.
Skills & Experience
  • Experience leading technical teams in an MSP or enterprise IT environment.
  • Strong operational awareness and comfort with metric-driven management (SLA, CSAT, utilization, efficiency, quality).
  • Technical credibility: able to assess escalations, coach engineers, and evaluate troubleshooting rigor.
  • Ability to deliver candid coaching and performance management with clarity and fairness.
  • Comfort owning process/tooling improvements and coordinating across teams.
IMPACT Expectations
  • Integrity: lead fairly; address issues directly; maintain transparency and consistency.
  • Mindset: focus on continuous improvement of team performance, tools, and execution maturity.
  • Passion: maintain urgency around service quality; advocate for team success and client outcomes.
  • Accountability: own team results; set clear expectations; hold the line on standards.
  • Client-Centric: protect client experience during escalations while keeping clean ownership boundaries with TAMs/PSMs.
  • Teamwork: build trust, psychological safety, and cross-team collaboration.

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