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Director Data Reporting Analytic Jobs (NOW HIRING)

Stem Xpert

Data Reporting Analyst III

Detroit, MI

Company Description Qualifications Data Reporting Analyst III. Detroit 6 month contract Description Develop an application including relational database, user interface and reporting to support ...

Gerdau

ENERGY DATA & REPORTING ANALYST

Midlothian, TX · On-site

Energy Data and Reporting Analyst is responsible for collecting, analyzing, and presenting energy ... Director of Energy. * The candidate will assist in representing the company in commercial ...

Gerdau

ENERGY DATA & REPORTING ANALYST

Midlothian, TX · On-site

Energy Data and Reporting Analyst is responsible for collecting, analyzing, and presenting energy ... Director of Energy. * The candidate will assist in representing the company in commercial ...

Prim

SCADA Data & Reporting Analyst

Denver, CO · Remote

Position Summary The SCADA Data & Reporting Analyst is responsible for developing and maintaining operational reporting solutions for the Remote Operations Control Center (ROCC). This position will ...

Kforce Inc.

SAP Data Reporting Analyst

San Antonio, TX · On-site

Kforce has a client in San Antonio, TX that is seeking a highly analytical and technically skilled SAP Data Reporting Analyst to support reporting, dashboard development, and data-driven decision ...

Highmark Health

Senior Data Reporting Analyst

$88K - $111K/yr

JOB SUMMARY This job drives and supports all activities related to collecting, analyzing, and reporting on key performance indicators including developing dashboards, exporting and transforming data ...

Highmark Health

$100 - $125/hr

JOB SUMMARY This job drives and supports all activities related to collecting, analyzing, and reporting on key performance indicators including developing dashboards, exporting and transforming data ...

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How much do director data reporting analytic jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for director data reporting analytic in the United States is $39.43, according to ZipRecruiter salary data. Most workers in this role earn between $29.81 and $48.80 per hour, depending on experience, location, and employer.

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Senior Data Reporting Analyst

Greensboro, NC • On-site

Fox Point Recruitment LLC
See more jobs at Fox Point Recruitment LLCexternal

$125 - $150/hr

Other

Posted 7 days ago

Key responsibilities

  • Maintain, enhance, and scale enterprise reporting and analytics across contact center platforms, emphasizing NICE CXone.

  • Lead the configuration, setup, and support of network/telephony hardware, software, VoIP, and ACD call flows.

  • Serve as a Tier 1-3 technical escalation point and mentor for junior team members and support staff.

Job description

Senior Data Reporting Analyst (NICE CXone)

Location: Greensboro, NC (100% Onsite)

Industry: Healthcare

Employment Type: Full-time / Standard

Job Level: Individual Contributor

Compensation: $109,400 – $160,700 / year + Annual Incentive

Relocation / Visa Sponsorship: Not Available

Role Summary

The Senior Data Reporting Analyst plays a vital role in supporting, maintaining, and elevating data, reporting, and analytics capabilities across enterprise contact center platforms, with a strong core focus on NICE CXone.

In addition to driving contact center performance analytics and reporting frameworks, this role leads the configuration, installation, and support of network, telephony, VoIP systems, and Automatic Call Distribution (ACD) workflows. Serving as a senior technical escalation point, you will bridge the gap between IT, network/telephony operations, and business stakeholders—ensuring contact center data is accurate, reliable, and actionable for leadership and regulatory needs.

Key ResponsibilitiesContact Center Data, Reporting & Analytics
  • Maintain, enhance, and scale enterprise reporting and analytics across contact center platforms, emphasizing NICE CXone.
  • Partner with operations, engineering, and business teams to translate complex requirements into scalable reporting solutions and dashboards.
  • Ensure high data quality and accuracy across all ACD reporting, telephony metrics, and performance pipelines.
  • Conduct root cause analysis and resolve complex data and reporting issues.
Telephony & Network Infrastructure Leadership
  • Lead the configuration, setup, and support of network/telephony hardware, software, VoIP, and ACD call flows.
  • Monitor and evaluate LAN/WAN capacity reports, telephony metrics, and infrastructure health against standard operating procedures.
  • Manage vendor relationships and direct external technical resources to support network and telephony systems.
  • Lead complex troubleshooting efforts, identifying and resolving hardware, software, voice, and data issues.
Cross-Functional Leadership & Support
  • Serve as a Tier 1–3 technical escalation point and mentor for junior team members and support staff.
  • Facilitate business-specific projects by creating work plans, coordinating resources, and managing technical risks.
  • Contribute to and expand the enterprise technical knowledge repository and documentation standards.
  • Ensure high operational availability, capacity, and performance aligned with key performance indicators (KPIs).
Qualifications & RequirementsMinimum Qualifications
  • Experience:
    • Minimum 8 years of IT experience in a support or operations environment (11 years required if without a Bachelor's degree).
    • Minimum 4 years of hands-on experience in network/telephony system and user support.
    • Minimum 2 years in a leadership or lead role working directly with IT or operational teams.
  • Core Technology Expertise: Hands-on experience with NICE CXone contact center solutions and ACD systems.
  • Education: Bachelor’s degree in Computer Science, Engineering, Business, Healthcare, or a related field (or equivalent work experience substituted year-for-year).
Core Competencies & Technical Skills
  • Must-Have: Deep experience with NICE CXone configuration, reporting, and analytics.
  • Strong domain experience in networking and telephony systems (VoIP, ACD call flows, LAN/WAN metrics).
  • Proven capability in Tier 3 incident resolution, root cause analysis, and complex vendor oversight.
  • Outstanding cross-functional communication and stakeholder management skills within a healthcare setting.
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