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Director Customer Success America Jobs (NOW HIRING)

StarRez

Director, Customer Success

$100K - $130K/yr

The Role We are seeking a Director of Customer Success to lead and continue developing our global Customer Success team across StarRez, College Pads, and the Customer Success teams of businesses we ...

Bonterra

Director, Customer Success

$143K - $180K/yr

About the Role We're hiring a Director of Customer Success who will lead a Customer Success team that works directly with our Case Management customers across the full customer lifecycle. This role ...

New

Versaterm

Director, Customer Success

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

Mural Health

Director Customer Success

As Director of Customer Success, you'll build and lead a team that partners with our largest, most strategic customers, ensuring they realize the full value of the Mural Health platform. You'll serve ...

Amplify

Amplify is seeking a strategic and empathetic leader to join our team as the Director of Customer Success on the Customer Success and Development team. In this pivotal leadership role, you will ...

Centerbase

Director Customer Success

Dallas, TX · On-site +1

$145K - $185K/yr

Summary The Director of Customer Success will be responsible for overseeing all aspects of our Customer Success and Consulting Services teams, retaining and growing our customer accounts and ...

Swimlane, Inc.

Director, Customer Success

Denver, CO · On-site

About the role As the Director of Customer Success, you will lead and scale the Customer Success team to drive retention, account expansion, and long-term customer value across our security portfolio.

Woodmac

Director - Customer Success

Houston, TX · On-site

The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. You will ...

Zenoti

Director - Customer Success

Seattle, WA · On-site

... America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great ... Role Overview As a Drector Customer Success at Zenoti, you will play a critical role in ensuring ...

Supermicro

Director, Customer Success

San Jose, CA · On-site

The Sales Director of Customer Success within Sales organization is responsible for driving repeat sales and assisting with deployment and service/support strategies for major AI Infrastructure and ...

Woodmac

Director - Customer Success

Houston, TX · On-site

The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. You will ...

Wood Mackenzie

Director - Customer Success

Houston, TX · On-site

The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. You will ...

Woodmac

The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. You will ...

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How much do director customer success america jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director customer success america in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Director Customer Success America job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Director, Customer Success

Remote

StarRez
Software Development • 51 - 200 employees
Learn more about StarRezexternal

$100K - $130K/yr

Full-time

Posted 8 days ago

Job description

About StarRez
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.
The Role
We are seeking a Director of Customer Success to lead and continue developing our global Customer Success team across StarRez, College Pads, and the Customer Success teams of businesses we acquire in the future. In this role you will lead across all our platforms and regions, holding us to our goal of being customer obsessed so that our customers are happy and using their full product suite. Alongside that, you will take a heavy focus on the College Pads renewal process and customer retention.
Role Specifics
  • Work Location: Remote (US). This is a US-based role.
  • Travel: Up to 15% (The percentage of travel is an estimation and could vary up or down based on business needs.)
  • Reporting Structure: This role reports to the VP, Global Customer Success.

What You Will Own
  • Lead, coach and develop the global Customer Success team across StarRez and College Pads, building a structure that works across regions, time zones and platforms.
  • Own retention and renewal outcomes, including the College Pads renewal process end to end, forecasting accuracy and the plays that reduce churn risk.
  • Drive product adoption and utilization across the customer base, so institutions realize the full value of what they have bought, including proactive best-practice guidance.
  • Own executive-level customer relationships and be the accountable leader on complex escalations, working closely with Support, Services and Account Management to resolve them.
  • Review and improve our Customer Success operating model, including segmentation, health scoring, tooling and reporting, and make clear recommendations for improvements.
  • Build the reporting layer that leadership relies on, producing Salesforce-based reporting and analysis for SLT and Board audiences.
  • Partner cross-functionally with Services, Support, Renewals, Account Management, Product, Legal and Finance, so customers experience one joined-up company rather than a set of departments.
  • Integrate Customer Success teams from acquired businesses into a single way of working.

Required Qualifications
  • 5+ years' experience leading Customer Success teams in a SaaS environment.
  • Experience with Digital and Scaled Customer Success
  • Experience leading people management, with team members based in more than one country or region.
  • Demonstrated ownership of retention, renewal or utilization outcomes.
  • Track record of managing and resolving complex escalations, including direct engagement with customer executives.
  • Strong Salesforce skills, including building and interpreting reporting for senior audiences.
  • Strong verbal and written communication skills, with the credibility to hold a room with both a customer executive and an internal leadership team.
  • Evidence of improving process, tooling or ways of working rather than simply operating what already exists.
  • Based in the United States and able to work in US business hours.

Preferred Qualifications
  • Experience working with higher education institutions, or an understanding of how university housing and residential life operate.
  • Experience with renewals at scale, including forecasting and commercial negotiation.
  • Experience integrating teams or processes following acquisition.
  • Experience supporting more than one product or platform.
  • Exposure to Customer Success tooling, health scoring models and AI-assisted CS workflows.

US - Salary Range
$100,000-$130,000 USD
StarRez is an equal opportunity employer.

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