Director Crossgates Jobs (NOW HIRING)

Be the mindful, attentive presence behind every moment of wellness and restoration. Spa Mirbeau Crossgates is seeking a polished and professional Spa Attendant to help deliver a seamless, elevated experience for every guest. In this essential role that is both guest-facing and behind the scenes, you’ll support spa operations with intuitive, detail-driven service- ensuring every room, surface and touchpoint is clean, calm, and thoughtfully prepared. Our ideal candidate brings calm confidence, genuine warmth, and a deep respect for discretion and efficiency. They understand that excellence lives in the details, and that purposeful hospitality is always intentional.

At Mirbeau, we’ve spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we’re committed to creating a workplace where our people feel supported, respected and empowered to grow. That’s why health, balance and well-being are core values in everything we do.

Job Summary:

The Spa Attendant is essential in creating a seamless and restorative experience for every spa guest. This role supports the team by ensuring every space- treatment areas, locker rooms, and shared facilities- is impeccably maintained through thoughtful cleaning, organization, and a mindful approach to service. They are expected to perform the responsibilities as outlined below- while always reflecting the deepest respect for the guest journey.

Pay Range: $17.00 - $19.00 per hour

Only the best treat every detail like it matters most.

Come find your balance- and your future- with us.

Job Responsibilities:

Guest Experience & Service

• Greet guests with warmth and professionalism; provide tours of spa facilities upon arrival
• Engage guests with genuine, courteous and personalized service that reflects Forbes and Mirbeau’s Standards of Excellence
• Use guest names during interactions and stay informed about spa services and functions to address guest questions
• Maintain complete discretion and confidentiality for all guests at all times
• Ensure all guest-facing areas reflect a calm, welcoming and pristine environment
• Consistently exceed guest expectations through attentive and thoughtful service

Facility Cleanliness & Presentation

• • • • Maintain the cleanliness and presentation of all spa areas including:
        • [M/W] locker room(s)
        • Resting areas
        • Fitness room
        • Aqua Terrace
        • Spa treatment rooms
        • Outdoor areas (as applicable)
      • Clear all areas of dirty linen, glassware, and trash promptly
      • Clean and sanitize restrooms, showers, sinks, mirrors and high-touch surfaces as needed
      • Wax and polish surfaces periodically to maintain appearance
      • Ensure spa amenities (saunas, steam rooms, hot tubs, foot pools, fireplaces, etc) are clean and functioning properly
      • Regularly check all areas of the spa for cleanliness and guest readiness

Linens & Supplies

• Deliver fresh, clean linens and guest supplies to locker rooms and towel stations
• Collect and sort soiled linens into appropriate bins and transport to the proper laundry areas
• Set up and refresh lounge chairs with towels and pillows
• Monitor inventory of linen and guest supplies; communicate any shortages to the Spa Director
• Maintain organized and stocked attendant closets and amenity areas throughout the spa
• Assist in the Laundry Department as needed

Operational Support & Safety

• Follow all spa cleaning protocols using only company-approved cleaning products
• Ensure all cleaning tasks meet Forbes and Mirbeau spa facility standards
• Maintain knowledge of all relevant standard operating procedures (related to the Spa Attendant role)
• Monitor and immediately report maintenance issues, safety concerns, and guest-related incidents to the Spa Desk or Spa Director- maintaining clear, timely communication
• Stay current with company policies and resort-wide standards
• Work cooperatively and professionally with all spa and resort departments and team members

General Duties & Expectations

• Report to work on time in a clean uniform with name tag
• Complete all required paperwork, documentation and shift tasks accurately
• Attend all required trainings and team meetings
• Perform any additional tasks assigned by the Spa Desk or Spa Director

Qualifications, Skills & Educational Requirements:

Skills & Abilities

• Ability to learn job duties quickly and follow directions with efficiency
• Strong organizational skills and attention to detail
• Capable of working independently as well as collaboratively with a team
• Effective problem solving and time management skills
• Positive, calm, adaptable attitude in a fast-paced environment
• Basic English comprehension and communication skills required (spoken and understood) for team and guest interaction

Experience

• Previous experience in cleaning, housekeeping, or facility upkeep preferred
• Background in hospitality, spa, or wellness environments is desirable

Physical Requirements

• Must be in good physical health
• Ability to stand, walk, bend, and move continuously throughout the shift
• Must be able to lift and carry up to 40 lbs for extended periods as needed

Personal Attributes

• Maintains a clean, neat, professional appearance at all times
• Warm, courteous, pleasant, and guest-friendly demeanor
• Reliable, punctual, and consistent in job performance, committed to excellence
• Discreet, professional and respectful in guest-facing situations and areas

Employee Perks and Company Incentives:

• Discounted rates for services and retail items within the spa!!
• 401K with company match
• Medical, Dental, Vision and Life Insurance Plan
• Employee Assistance Program and Resources
• Paid time off for full-time AND part-time employees!!
• Holiday Pay
• Career advancement potential within the company
• Anniversary Program!!
• Work Performance Incentives
• And more!!!

Only the best treat every detail like it matters most.

Come find your balance- and your future- with us.