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Director Client Services Operations Jobs in Oregon

Point C

Director, Client Services

OR · On-site +1

The Director of Client Services is responsible for leading client management and retention efforts ... The Director collaborates closely with Operations and other internal teams to ensure consistent ...

New

Nucleus Global

Client Services Director

OR · On-site +1

About the Role As a Client Services Director, you'll provide strategic leadership for a key ... Drive operational excellence by implementing best practices, improving delivery processes, and ...

Nucleus Global

Associate Client Services Director

OR · On-site +1

About the Role As an Associate Client Services Director, you'll provide strategic leadership for a ... Drive operational excellence by implementing best practices, improving delivery processes, and ...

DEPT

Associate Director, Client Partner

OR · On-site +1

They are responsible for delivery excellence across all day-to-day operations including client ... service offerings. JOB RESPONSIBILITIES * Responsible for developing and maintaining a strong ...

Sodexo

Senior Director, Client Success

Portland, OR · On-site +1

$156K - $242K/yr

Each Senior Director, Client Success manages a portfolio of clients aligned to the overall value ... operations, customer success, account leadership, or client service roles. What we offer ...

New

phData

AI Services Lead - Client Services

OR · On-site +1

You are the client's most trusted advisor on what AI can do for their business, and you hold ... Alternatively, you've held direct accountability for strategic account growth and executive ...

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Director Client Services Operations information

What does a director of client services operations do?

A Director of Client Services Operations oversees the delivery and quality of services provided to clients, ensuring that operations run efficiently and meet client expectations. They manage teams, streamline processes, and implement strategies to enhance client satisfaction and retention. This role often involves collaborating with other departments, analyzing performance metrics, and addressing any issues that arise in service delivery. Ultimately, they are responsible for maintaining strong client relationships and supporting business growth through operational excellence.

What are the key skills and qualifications needed to thrive as a director of client services operations?

To thrive as a Director of Client Services Operations, you need expertise in client relationship management, operational strategy, and business process optimization, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required, along with relevant certifications such as PMP or Six Sigma. Exceptional leadership, problem-solving, and communication skills help you motivate teams and build lasting client partnerships. These skills and qualities are crucial for ensuring high-quality service delivery, operational efficiency, and sustained client satisfaction.

What are the primary challenges faced by a director of client services operations when managing cross-functional teams?

A Director of Client Services Operations often navigates the complexities of coordinating across multiple departments, such as sales, support, and product development. Balancing competing priorities, aligning diverse teams with client objectives, and ensuring seamless communication can be challenging. Success in this role typically requires proactive problem-solving, strong leadership, and the ability to foster collaboration among team members with varied expertise. Additionally, adapting processes to meet evolving client needs and industry standards is crucial for maintaining high service quality.

What cities in Oregon are hiring for Director Client Services Operations jobs?

Cities in Oregon with the most Director Client Services Operations job openings:

Director, Client Services

OR • On-site, Remote

Point C
See more jobs at Point Cexternal

Full-time

Posted yesterday

New

Job description

The Director of Client Services is responsible for leading client management and retention efforts within their assigned region. This role is accountable for the overall success of the TPA block of business, including customer retention, revenue growth, and ensuring the delivery of Point C's service model.

The Director serves as the primary liaison between customers, TPA leadership, and Point C, providing consultative account management and driving strategic initiatives to support client satisfaction, operational alignment, and financial performance. In partnership with the Point C sales team, this role also contributes to business development efforts, broker engagement, and finalist presentations to grow the book of business. The Director collaborates closely with Operations and other internal teams to ensure consistent processes, effective issue resolution, and a high-quality client experience.

Primary Responsibilities:
  • Serve as the senior leader accountable for the overall success of the assigned TPA block of business.
  • Lead a team of account managers, specialists, and coordinators.
  • Provide team leadership through regular performance reviews, career development planning, and ongoing coaching to support individual growth and overall team success
  • Manage capacity and workforce planning to align with expected growth, strategically assigning accounts and resources to optimize team efficiency and client coverage
  • Establish and maintain trusted relationships with key customers and partner stakeholders at all levels.
  • Lead strategic initiatives that improve client satisfaction, retention, revenue growth, and profitability within the region.
  • Provide oversight and consultative support for the delivery of Point C products, services, and project plans.
  • Act as the primary liaison between customers, TPA leadership, and Point C corporate teams.
  • Collaborate with Point C sales to develop and execute growth strategies; participate in broker meetings, capabilities presentations, and finalist meetings.
  • Drive operational alignment, ensuring that internal teams deliver solutions that meet customer needs and TPA objectives.
  • Monitor performance, address issues proactively, and deliver regular updates on results and action plans.
  • Serve as a visible leader and champion for both Point C and the TPA partner in the region.
  • Other duties as assigned.
Qualifications:
  • 7-10 years of experience in the self-funded healthcare, insurance, or TPA industry
  • Minimum 5 years of client management or related leadership experience
  • Bachelor's degree required
  • Strong project management skills with the ability to drive processes, meet deadlines, and lead diverse teams
  • Excellent verbal and written communication; ability to convey information clearly and influence effectively
  • Strong interpersonal skills; builds rapport, navigates complex relationships, and diffuses tension when needed
  • High attention to detail with a commitment to accuracy and timeliness
  • Resourceful, decisive, and able to thrive in a fast-paced, evolving environment
  • Proficiency in Microsoft Office and related technology platforms
  • Experience working with brokers and/or benefits consultants
  • Active state insurance license is preferred

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