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Director Claims Operations Jobs in Rhode Island (NOW HIRING)

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Director Payment Integrity

Providence, RI · On-site +1

$116K - $187K/yr

... operations of the payment integrity department; lead the strategic program expansion of claims ... Direct and assist team in the interpretation of health care and claims payment information. Provide ...

thundermist

Executive Director

West Warwick, RI · On-site

You'll own day-to-day performance, operational execution, and site-level outcomes, with ... and claims integrity; manage site budget, purchasing, and facilities coordination * Serve as ...

thundermist

Executive Director

West Warwick, RI · On-site

You'll own day-to-day performance, operational execution, and site-level outcomes, with ... and claims integrity; manage site budget, purchasing, and facilities coordination * Serve as ...

Brinks

Area Director

Smithfield, RI · On-site

Our network of operations in 51 countries serves customers in more than 100 countries. We believe ... claims, prevent security losses, and protect employees, customers, and company assets. * Lead ...

Walgreens

Pharmacy Operations Manager

Woonsocket, RI · On-site

... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...

Walgreens

Pharmacy Operations Manager

Warwick, RI · On-site

... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...

Walgreens

Pharmacy Operations Manager

Warwick, RI · On-site

... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...

Walgreens

Pharmacy Operations Manager

Warwick, RI · On-site

... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...

Walgreens

Pharmacy Operations Manager

Warwick, RI · On-site

... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...

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Showing results 1-20

All JobsClaims Operations JobsDirector Claims Operations JobsDirector Claims Operations Jobs in Rhode Island

Director Claims Operations information

See Rhode Island salary details

$33.3K

$105.5K

$175.8K

How much do director claims operations jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director claims operations in Rhode Island is $105,452.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $132,700.00 per year, depending on experience, location, and employer.

What does a director claims operations do?

A Director of Claims Operations oversees the end-to-end claims process, ensuring efficiency, accuracy, and compliance with regulations. They develop and implement strategies to improve claims handling, manage team performance, and optimize workflow processes. Additionally, they collaborate with other departments to enhance customer service and minimize risk exposure. This role requires strong leadership, analytical skills, and knowledge of industry best practices.

What are the typical team dynamics and collaboration responsibilities for a director claims operations?

As a Director Claims Operations, you’ll lead cross-functional teams of claims managers, adjusters, and support staff, often working closely with underwriters, legal, and compliance departments. Collaboration is key, as you’ll facilitate communication between departments to streamline claims handling, resolve complex cases, and implement process improvements. Directors frequently mentor team leaders, coordinate training efforts, and contribute to strategic initiatives that impact the overall claims workflow. This role offers the opportunity to influence company-wide insurance practices and can serve as a stepping stone to higher executive leadership positions within the organization.

What are the key skills and qualifications needed to thrive in the director claims operations position, and why are they important?

Success as a Director Claims Operations requires strong leadership, in-depth knowledge of insurance claims processes, and a bachelor’s degree (often in business, insurance, or a related field), with many employers preferring advanced degrees or significant industry experience. Familiarity with claims management systems, data analysis tools, and regulatory compliance software, as well as certifications like AIC (Associate in Claims), are highly valued. Exceptional organizational, problem-solving, and interpersonal skills are critical for effectively managing teams and fostering cross-departmental collaboration. These competencies enable operational efficiency, ensure regulatory compliance, and help drive both customer satisfaction and financial performance within the organization.

What are the most commonly searched types of Claims Operations jobs in Rhode Island?

The most popular types of Claims Operations jobs in Rhode Island are:

What are popular job titles related to Director Claims Operations jobs in Rhode Island?

For Director Claims Operations jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Director Claims Operations jobs in Rhode Island look for?

The top searched job categories for Director Claims Operations jobs in Rhode Island are:

What cities in Rhode Island are hiring for Director Claims Operations jobs?

Cities in Rhode Island with the most Director Claims Operations job openings:

Director Claims Operations jobs near you
Infographic showing various Director Claims Operations job openings in Rhode Island as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $105,452 per year, or $50.7 per hour.

Claims Complex Property Adjuster

Lincoln, RI • On-site

American Automobile Association
Non-Profits • 10K+ employees

7.4

Company rating: 7.4 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

232nd of 311 rated insurance

Good employer

Recommended by students

Recommended by parents

Learn more about American Automobile Associationexternal

$38.64 - $51.46/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Claims Complex Property Adjuster
Job Summary
This position supports the Property Claims operation by handling claims reported on Homeowner policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The position handles claims of high complexity. The primary functions include interpreting information from First Notice of Loss reports, loss investigation, coverage and damages evaluation, negotiation strategies and claims resolution. Employs discretion and independent judgment to ensure compliance with state and federal laws. Applies technical and customer service best practices in accordance with company guidelines.
Job Duties
  • Identify and obtain statements from insureds, claimants and witnesses. Conduct phone investigations to determine coverage and damages and differentiate between allegations and facts in each loss. Determine policy obligations by assessing the liability and damage components of the loss. Responsible for maintaining proper activities and service levels.
  • Communicate and interact with a variety of individuals, including members, insureds, claimants, and vendors, as well as coordinating with internal and external departments. Explain policy coverages, benefits, and claims process verbally and/or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address complex coverage and subrogation issues.
  • Evaluate, assess, and negotiate within settlement authority with insureds to resolve first-party claims in multiple markets. Demonstrate proficiency with assessment of personal property, property damage, coverage, loss of use, arbitration responses, damage evaluations, and claims technology and tool usage. Objectively discern and address issues that may be questioned in an audit.
  • Mentor and assist with the training of less experienced personnel within the Claims promotional/development guidelines and provide coaching in files.
  • May attend and participate in legal proceedings. Direct and interact with in-house and outside counsel on litigated files. Provide sworn expert testimony in Courtroom or Deposition settings.
  • Prepare comprehensive formal reporting on high-profile claims to senior management.
  • Respond quickly to customer needs and problems.

Qualifications
  • Bachelors Equivalent combination of education and experience Preferred
  • 7-9 years Prior claims handling experience. Required
  • 7-9 years Property claims administration experience. Preferred
  • Working knowledge of claims administration best practices and procedures.
  • Advanced knowledge of insurance, coverage investigation, scope and damage assessment, negligence and subrogation principles required.
  • Advanced knowledge of Microsoft Office suite, general computer software and claims software.
  • Comprehensive understanding of building and vehicle repair procedures and third-party liability issues.
  • Advanced leadership skills among peers required.
  • Advanced organization and planning recognition skills required
  • Advanced oral and written communication skills required.
  • Advanced interpersonal skills required.
  • Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
  • Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
  • Associate in Claims - Insurance Institute of America Preferred
  • An insurance/claims adjuster license may be required for claims administration in specific states.

Travel Requirements
  • Occasional travel to off-site business meetings or conferences. (5% proficiency)

The starting pay range for this position is $38.64 - $51.46 per hour. Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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Benefits

Hours and flexibility

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