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Director Claim Operation Jobs (NOW HIRING)

Chubb

Senior Claim Director

Los Angeles, CA · Hybrid

$107K - $156K/yr

Display advanced claim handling skills on claim investigation, reserving, medical, disability and ... With operations in 54 countries, Chubb provides commercial and personal property and casualty ...

Mid-Continent Group

Claims Director

Tulsa, OK · On-site

... operational and systems transitions. Placement within the Claims Director position will be based on the selected candidate's experience, technical expertise, demonstrated claim handling and ...

Mid-Continent Group

Claims Director

Tulsa, OK · On-site

... operational and systems transitions. Placement within the Claims Director position will be based on the selected candidate's experience, technical expertise, demonstrated claim handling and ...

Gaig

Claims Director

Cincinnati, OH

... operational and systems transitions. Placement within the Claims Director position will be based on the selected candidate's experience, technical expertise, demonstrated claim handling and ...

Gaig

Claims Director

Tulsa, OK

... operational and systems transitions. Placement within the Claims Director position will be based on the selected candidate's experience, technical expertise, demonstrated claim handling and ...

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Director Claim Operation information

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$34K

$107.7K

$179.5K

How much do director claim operation jobs pay per year?

As of Sep 13, 2026, the average yearly pay for director claim operation in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Director Claim Operation jobs?

For Director Claim Operation jobs, the most frequently searched job titles are:

Infographic showing various Director Claim Operation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Senior Claim Director

Los Angeles, CA • Hybrid

Chubb
Insurance Services • 10K+ employees
Learn more about Chubbexternal

$107K - $156K/yr

Full-time

Re-posted 11 days ago

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

Job description

Chubb is currently seeking a Workers' Compensation Senior Claims Director for our West Region.  The successful applicant will be managing high complexity California claims, ensuring all aspects of regulatory compliance and best practices are met. This position requires a hybrid work schedule with a minimum of 3 days per week working from the 

Los Angeles or Las Vegas, NV offices.

Duties & Responsibilities:

  • Display advanced claim handling skills on claim investigation, reserving, medical, disability and litigation management, case resolution and settlement strategies.

  • Accurate documentation of claim activity within file notes.

  • Ensure quality documentation is produced in an effective and timely manner, e.g., benefit notices, nurse and legal referrals, record requests, settlement documents.

  • Respond timely and appropriately to internal and external customers on claim related issues.

  • Adhere to Best Practice guidelines.

  • Utilization of advanced analytics and metrics to manage claims efficiently and effectively within the region.

  • Understand jurisdictional compliance requirements and ensure the region is meeting or exceeding the standards, providing feedback when warranted.

  • Demonstrate highly developed analytical, problem-solving and negotiation skills.

  • Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace.

  • Partner with underwriting, claims business consultants, and claims teams to enhance and manage marketing initiatives and customer service commitments.

  • Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages, and service issues.

  • Effectively control the use, work product, and expenses of outside vendors.

  • Positively influence the team environment to maintain a high level of employee engagement.

Technical Skills & Competencies:

  • Superior customer service showcasing verbal, written, and interpersonal skills.

  • Aptitude for evaluating, analyzing, and interpreting information.

  • Effective time management skills which demonstrate the ability to multi-task and prioritize by accomplishing tasks and assignments.

  • Adaptability to constantly evolving environments and demonstrable flexibility which meets or exceeds a state requirement or a customer's expectation.

  • Ability to work independently and efficiently while performing defined functions with minimal errors. 

  • Advanced understanding of Workers' Compensation and claim handling processes.

  • Proficient computer skills and extensive knowledge of the Microsoft suite of Office products including Outlook, Word, Excel, and PowerPoint, and Adobe Acrobat. 

Experience, Education & Requirements:

  • College Degree or equivalent experience preferred.

  • Minimum of 7 years of experience directly handling California Workers' Compensation lost time claims required.

  • Current with California WC Adjuster continuing education requirements.

  • Experience in a fast paced, fluid environment.

  • Strong communication and telephonic skills.  Proficiency with Microsoft Office Products 

  • If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

The pay range for the role is $107,800 to $156,200. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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