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Director Capacity Management Jobs in Rochester, NY

Braven, Inc.

Director, Strategy

Newark, NY · On-site

You will also lead cross-functional project teams and manage outside consultants as needed. You ... Highly entrepreneurial - someone who is curious and can take initiative, with a capacity to ...

Kiongroup

Director of Installation

Henrietta, NY · On-site

$150K - $188K/yr

The Director provides leadership for a geographically dispersed team of Installation Managers, Site ... capacity enhancements, and complete system replacements. The role ensures projects are executed ...

Kiongroup

Director of Installation

Henrietta, NY

$150K - $188K/yr

The Director provides leadership for a geographically dispersed team of Installation Managers, Site ... capacity enhancements, and complete system replacements. The role ensures projects are executed ...

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Showing results 21-40

All JobsCapacity Management JobsDirector Capacity Management JobsDirector Capacity Management Jobs in Rochester, NY

Director Capacity Management information

See Rochester, NY salary details

$33.1K

$115.9K

$192.9K

How much do director capacity management jobs pay per year?

As of Sep 13, 2026, the average yearly pay for director capacity management in Rochester, NY is $115,914.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,900.00 and $154,900.00 per year, depending on experience, location, and employer.

What is a director capacity management?

Director Capacity Management jobs involve overseeing and optimizing the use of resources, such as staff, equipment, and facilities, to ensure that an organization can meet current and future demands. These professionals are responsible for analyzing data, forecasting needs, and implementing strategies to maximize operational efficiency. They collaborate with multiple departments, develop capacity plans, and help resolve bottlenecks or resource shortages. Directors in this role play a critical part in supporting organizational growth and maintaining high levels of service or production.

What are the key skills and qualifications needed to thrive as a director capacity management?

To thrive as a Director of Capacity Management, you need expertise in operations management, resource planning, and a strong analytical background, often supported by a degree in business, engineering, or a related field. Familiarity with capacity planning tools, data analytics platforms, and enterprise resource planning (ERP) systems is typically required. Strong leadership, strategic thinking, and effective communication are vital soft skills for guiding teams and collaborating across departments. These skills ensure optimal resource utilization, efficient operations, and the ability to respond proactively to business demands.

How does a director capacity management typically work with cross-functional teams to align resources with organizational goals?

A Director of Capacity Management frequently collaborates with operations, finance, HR, and IT teams to ensure that staffing and resource allocations align with strategic business objectives. This role involves regularly meeting with department heads to forecast demand, analyze resource utilization, and identify potential bottlenecks. Effective communication and negotiation skills are key, as the Director must balance competing priorities while supporting organizational growth. Cross-functional collaboration ensures that capacity plans are realistic, data-driven, and adaptable to changing business needs.

What is the difference between Director Capacity Management vs Capacity Planner?

AspectDirector Capacity ManagementCapacity Planner
CredentialsBachelor's degree, often with experience in operations or supply chainBachelor's degree, often in logistics, supply chain, or related fields
Work EnvironmentStrategic, leadership-focused, overseeing teams and processesAnalytical, focused on data analysis and forecasting
Industry UsageUsed in manufacturing, logistics, and supply chain industriesCommon in manufacturing, IT, and logistics sectors
Primary FocusOverseeing capacity strategies and resource allocationForecasting demand and planning capacity needs

While both roles focus on capacity, the Director Capacity Management leads strategic initiatives and manages teams, whereas the Capacity Planner concentrates on data analysis and forecasting to inform capacity decisions.

Director, Commercial Lines

Fairport, NY • On-site

Insurance Office of America
Insurance Services • 1 - 5K employees
Learn more about Insurance Office of Americaexternal

Full-time

Medical, Retirement

Posted 24 days ago

Key responsibilities

  • Partner with Divisional and Regional Leadership to develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance.

  • Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes.

  • Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization.

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Description

Job Description:

Title: Director, Commercial Lines 

Fully Remote: preferred Central Time Zone working hours
Required: 5-7 years experience in a commercial lines operational leadership (or similar) role w/ a large brokerage/agency, active P&C license, and active designation (CPCU and/or CIC strongly preferred)
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 

About the Role: The Director/VP, Commercial Lines serves as a national subject matter expert in Commercial Property & Casualty insurance and agency operations. This role partners with Divisional and Regional Leadership to advance corporate objectives, optimize operational effectiveness, and strengthen Commercial Lines performance across the organization. Responsible for driving workflow standardization, process improvement, workforce planning, operational scalability, and agency best practices, this role serves as a strategic advisor supporting producers, account teams, and operational leaders in delivering exceptional client service and maximizing shareholder value. The Director/VP, Commercial Lines also plays a key role in M&A integration initiatives, operational transformation efforts, and the ongoing evolution of the agency's Commercial P&C operating model.

Key Responsibilities:

  • Commercial Lines Strategy: Partner with Divisional and Regional Leadership to develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance.

  • Operational Excellence: Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes.

  • Workflow Standardization: Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization.

  • Process Optimization: Lead process improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness.

  • Root Cause Analysis: Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements.

  • Workforce Planning: Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth and operational excellence.

  • Managed Services Alignment: Partner with operational and Managed Services teams to ensure efficient utilization of resources and alignment with organizational goals.

  • Technical Expertise: Serve as a national Commercial P&C subject matter expert, providing guidance on agency operations, workflows, systems, and industry best practices.

  • M&A Integration Support: Support merger and acquisition initiatives through operational assessments, integration planning, workflow alignment, and process standardization.

  • Stakeholder Collaboration: Build strong partnerships with producers, operations teams, and leadership to drive engagement, accountability, and successful implementation of strategic initiatives.

  • Systems & Technology Optimization: Promote effective utilization of EPIC, workflows, reporting tools, and operational technology platforms to improve performance and consistency.

  • Performance Analysis: Utilize operational metrics, service measurements, and business intelligence to evaluate organizational effectiveness and identify opportunities for improvement.

  • Change Leadership: Lead operational transformation efforts by facilitating adoption of new processes, workflows, and business practices throughout the organization.

  • Professional Development: Maintain advanced industry, operational, and leadership expertise through continuous learning and professional development.

  • Champion IOA Values: Demonstrate integrity, leadership, accountability, and professionalism in all interactions.

Ideal Candidate Qualifications:

  • Active Property & Casualty License required

  • CPCU and/or CIC designation (or equivalent)

  • 5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency

  • Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization

  • Demonstrated experience with workflow standardization, operational excellence, and continuous improvement initiatives

  • Experience conducting root cause analysis and implementing sustainable process improvements

  • Strong workforce planning, capacity modeling, and resource management experience

  • Experience supporting mergers, acquisitions, and operational integration initiatives

  • Applied EPIC experience strongly preferred

  • Excellent communication, stakeholder management, and change leadership skills

  • Proven ability to influence leaders and drive results in a highly matrixed organization

  • Strong analytical, strategic thinking, and problem-solving capabilities

What We Offer: 

  • Competitive salaries and bonus potential

  • Company-paid health insurance

  • Paid holidays, vacations, and sick time 

  • 401K with employer match

  • Professional growth and career progression opportunities

  • Respectful culture and work/family life balance

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is $125,000.00 - $150,000.00 annually depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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