Director Aero Energy Jobs (NOW HIRING)

Training & Development

• Conduct comprehensive inflight and on-ground on-the-job training for new Experience Specialists and Leads, covering all aspects of lounge hosting, cabin service, and safety procedures.

• Perform annual line checks for existing Experience Leads to ensure service consistency and compliance with Aero's standards.

• Act as the primary subject matter expert on all Aero service standards, policies, and guest experience protocols.

• Lead the implementation and training for new service activations, including new routes, menus, service flows, and operational procedures.

• Develop and maintain training materials, documentation, and service guides in partnership with the Experience leadership team.

• Provide ongoing coaching and feedback to teammates to support continuous improvement and career development.

• *Occasionally meet flights at our PBI terminal 

Experience Lead Duties

In addition to training responsibilities, the Experience Trainer & Activations Lead maintains full Experience Lead qualifications and actively performs the following duties:

• Serve as a cabin host onboard, representing Aero and delivering a premium guest experience on all scheduled and charter flights operating in and out of our OPF and PBI base.

• When flying, prepare the aircraft cabin prior to departure, ensuring cleanliness, proper setup, and stocking of all onboard supplies; assist with post-flight cabin reset and offloading.

• Serve as a lounge host, welcoming guests into our terminal, handling guest luggage (collection, tagging, weighing), using our check-in system, conducting TSA-required screening, and coordinating with FBO personnel to ensure on-time departures.

• Ensure guest safety, comfort, and service excellence throughout the entire journey-from lounge arrival through inflight service and disembarkation.

• Provide warm, attentive, and professional inflight hospitality, including streamlined food and beverage service.

• Work closely with pilots, ground operations, airport partners, and the Experience Team to support on-time departures, smooth arrivals, and safe operations.

• Follow all company policies, safety procedures, and regulatory requirements, including the Experience Policy, Service Playbook, and Twelve-Five Standard Security Program (TFSSP).

• Maintain required certifications and complete all mandatory training, including emergency procedures, security coordination, and service training.

• Collect and share guest feedback to help improve service, operations, and the overall experience.

• Create memorable, personalized moments for guests by building rapport and participating in Aero's Daymaker program.

• Demonstrated experience delivering luxury hospitality or guest experience, ideally in aviation, premium travel, or a comparable environment.

• A  passion for mentoring and developing team members; prior training or leadership experience preferred.

• Impeccable attention to detail and a high standard for service consistency.

• Excellent verbal and written English communication skills; communicates with poise and confidence.

• Proficient with Google Suite products and Slack; ability to manage administrative tasks and meet deadlines efficiently.

• Optimism and collaboration: you bring a calm yet confident energy, especially in high-pressure situations, and believe your success comes by making others successful.

• Must embody Aero's values and ethos at all times, serving as a model for teammates.

• Flexible schedule required; must be willing to work outside 9-5 hours including nights, weekends, and holidays. A rotating schedule of base, jet, and reserve duty may apply. Schedule based on 12 days off per month.

• Must be able to report to the station base as assigned within 120 minutes.

• Must be able to work on your feet for extended periods of time; fast-paced movement may be required.

• Must be able to move, pull, carry, or lift up to 100 lbs; occasionally kneel, bend, carry, and assist around the jets.

• U.S. citizen or have the legal right to live and work in the United States. Must be a minimum of 21 years of age.

• Must be able to operate to foreign countries and meet foreign country entry requirements to support the company route structure.

• As this is a DOT safety-sensitive position as defined in 14 CFR Part 120: all prospective employees are subject to DOT pre-employment testing and random drug testing throughout employment.