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Direct Support Worker Jobs in Calgary, AB (NOW HIRING)

Kids U

Assistant Center Director

Calgary, AB · On-site

Working closely with the Center Director, the Assistant Center Director helps maintain compliance with licensing regulations, supports staff development, oversees daily operations, assists with ...

Aerotek

Customer Support Associate

Calgary, AB

Working at Aerotek and why you will love it... We are a team of driven people who push ourselves ... Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients. * Managing ...

Volvo Group

Service Network Support Manager

Calgary, AB · Hybrid

CA$100K - CA$130K/yr

  • Retirement

  • PTO

While this role has no direct reports, it carries high impact. You will analyze performance ... Hybrid working mode; * Unique work environment; * Annual performance bonuses. Who are you?

Fresh Direct Produce

Delivery Driver

Calgary, AB · On-site

Fresh Direct Produce Description Are you looking for a dynamic and fast-moving environment? As one ... They deliver and pick up produce from customers and suppliers, and they also support our team by ...

SysGen Solutions

IT Support Technician

Calgary, AB

  • PTO

We are a group of hard-working,result-orientedpeople focused on disrupting the I.T. industry by ... clients as directed. A Career at SysGen Solutions - Perks & Benefits - What's in it for you?

New

myHSA

Customer Support Representative

Calgary, AB · Hybrid

  • Medical

  • Dental

  • Vision

  • PTO

Identify and direct any inquiries, issues or platform bugs to the appropriate internal teams * Flag ... Comfortable working in a live chat, high-volume environment with competing priorities * Highly ...

myHSA LTD

Customer Support Representative

Calgary, AB · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Identify and direct any inquiries, issues or platform bugs to the appropriate internal teams * Flag ... Comfortable working in a live chat, high-volume environment with competing priorities * Highly ...

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Showing results 21-40

All JobsDirect Support Worker JobsDirect Support Worker Jobs in Calgary, AB

Direct Support Worker information

What are some common challenges faced by direct support workers, and how can they be managed effectively?

Direct Support Workers often encounter challenges such as managing clients with complex behavioral or medical needs and adapting to varying routines. Effective communication, patience, and ongoing training are essential in navigating these situations. Building strong, trusting relationships with clients and collaborating closely with families and healthcare professionals can also help manage difficulties. Many organizations provide regular supervision and access to support networks, which can be valuable resources for addressing workplace challenges.

What are the duties of a direct support worker?

A direct support worker provides assistance to individuals with disabilities or chronic health conditions, helping with daily activities such as personal care, meal preparation, medication management, and transportation. They also support clients in developing independence and social skills, often working in community or residential settings and following care plans under supervision.

What is the difference between Direct Support Worker vs Personal Care Assistant?

AspectDirect Support WorkerPersonal Care Assistant
CertificationsOften requires certifications like CPR, First Aid, and sometimes specialized trainingMay require similar certifications, especially First Aid and CPR, but less specialized training
Work EnvironmentSupports individuals with disabilities, mental health, or developmental needs in community or residential settingsProvides personal care services in clients' homes or healthcare facilities
Employer & IndustryNonprofits, government agencies, healthcare providersHome healthcare agencies, private households, healthcare facilities

Both roles involve assisting individuals with daily activities, but Direct Support Workers typically work with people with disabilities or mental health needs in community settings, while Personal Care Assistants mainly provide personal care in home or healthcare environments. The certifications and work environments overlap, but the focus and client needs differ slightly.

What are the key skills and qualifications needed to thrive as a direct support worker, and why are they important?

To thrive as a Direct Support Worker, you need a foundational understanding of person-centered care, basic health and safety practices, and often a high school diploma or equivalent. Familiarity with documentation systems, assistive technology, and first aid/CPR certification is typically required. Strong interpersonal skills, patience, and the ability to communicate compassionately make someone stand out in this role. These skills are crucial to effectively support individuals with disabilities, ensure their well-being, and foster independence in daily living.

What is a direct support worker?

As a direct support worker, you provide care and training for people with developmental disabilities. You offer community support by using your skills and experience to help individuals become more active and social. Some direct support workers provide live-in, 24-hour support for clients, while others provide care on a regular, but less constant, basis. A career as a direct support worker requires you have some formal qualifications and education, typically a bachelor’s degree in health, counseling, or a related field.

More about Direct Support Worker jobs
Direct Support Worker jobs near you
Infographic showing various Direct Support Worker job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 32% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support Center Representative

Finning

Calgary, AB

Full-time

Posted 17 days ago

Job description

Company:Finning CanadaNumber of Openings:1Worker Type:Temporary (Fixed Term)Position Overview:Fixed-Term Contract | Monday to Friday | 40 Hours per Week
Are you a customer-focused professional who enjoys helping people, solving problems, and working in a fast-paced environment? We are looking for a Customer Support Centre Representative to join our team on a fixed-term contract basis.
As the first point of contact for customers, you will play a critical role in delivering an exceptional customer experience by directing inquiries, coordinating service requests, and supporting branch operations. This position works Monday to Friday and includes occasional overnight on-call shifts each month.Job Description:
What You'll DoCustomer Support & Call Management
  • Answer and manage incoming customer calls in a high-volume environment.
  • Identify customer needs and connect them with the appropriate branch, department, or team member.
  • Provide professional, timely, and accurate customer service.
  • Handle sensitive and priority inquiries with discretion and professionalism.
Service Coordination
  • Gather customer information and service requirements.
  • Create and document service requests for branch follow-up and resolution.
  • Ensure all customer interactions are accurately recorded.
Chat & Digital Support
  • Respond to incoming customer chats and online inquiries.
  • Direct parts and service requests to the appropriate teams.
  • Collect key information and coordinate follow-up communication.
After-Hours Support
  • Participate in occasional overnight on-call rotations.
  • Monitor and respond to after-hours customer inquiries and urgent requests.
  • Accurately document and communicate call-out information to appropriate teams.
Operational & Administrative Support
  • Assist with maintaining accurate branch information and customer resources.
  • Support reception coverage when required.
  • Record and communicate customer feedback and operational updates.
  • Assist with reporting and administrative activities that support daily business operations.
Lead Generation & Customer Inquiries
  • Identify sales opportunities and submit customer leads.
  • Route customer inquiries to sales and support teams for follow-up.
  • Help ensure customers are connected with the right resources promptly.
What We're Looking ForQualifications
  • High School Diploma (Grade 12) or equivalent.
  • Minimum 1 year of experience in a customer service, call centre, receptionist, dispatch, or similar support role.
  • Experience working in a fast-paced, high-volume environment.
  • Strong computer skills, including Microsoft Office applications.
Skills & Abilities
  • Excellent verbal and written communication skills.
  • Strong customer service mindset with a focus on finding solutions.
  • Exceptional attention to detail and organizational skills.
  • Ability to multitask and prioritize competing demands.
  • Strong problem-solving and decision-making abilities.
  • Comfortable working independently and as part of a team.
  • Professional and confident when interacting with customers and stakeholders.
Why Join Us?
  • Monday to Friday schedule
  • Opportunity to work in a collaborative and supportive team environment.
  • Gain experience supporting customers across multiple business areas.
  • Play an important role in delivering excellent customer service and operational support.
  • Develop valuable experience with customer support and service management systems.

If you enjoy helping customers, coordinating multiple priorities, and being the person people can rely on to get things done, we'd love to hear from you.

Apply today to join our team as a Customer Support Centre Representative.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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