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Digital Workplace Engineering Jobs in Colorado (NOW HIRING)

Woodward

Manager, Engineering IT Systems

Fort Collins, CO · On-site

$142K - $177K/yr

Woodward is committed to creating a great workplace for all team members. Our company and its ... Ability to drive digital transformation initiatives, such as adopting model-based workflows or ...

DAT

Engineering Manger

Denver, CO · On-site

... the digital backbone that powers our economy. You will combine your technical leadership with ... For starters, we have a hybrid work environment, but we also know what makes a great workplace. We ...

New

DAT

Engineering Manger

Denver, CO · On-site

... the digital backbone that powers our economy. You will combine your technical leadership with ... For starters, we have a hybrid work environment, but we also know what makes a great workplace. We ...

New

AECOM

Structural Engineering Manager

Denver, CO · On-site

... engineers, scientists, digital innovators, program and construction managers and other ... workplace strategy, urban planning, and landscape architecture to deliver holistic, resilient, and ...

AECOM

Structural Engineering Manager

Denver, CO · On-site

... engineers, scientists, digital innovators, program and construction managers and other ... workplace strategy, urban planning, and landscape architecture to deliver holistic, resilient, and ...

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Showing results 21-40

All JobsDigital Workplace Engineering JobsDigital Workplace Engineering Jobs in Colorado

Digital Workplace Engineering information

What are some common challenges faced by digital workplace engineers, and how can they be addressed?

Digital Workplace Engineers often face challenges such as integrating new collaboration tools with legacy systems, ensuring seamless user experiences across diverse devices, and maintaining security in a rapidly evolving digital environment. Addressing these requires strong problem-solving skills, continuous learning about emerging technologies, and effective communication with both IT and end-users. Regular cross-functional meetings and proactive monitoring can help identify potential issues early and ensure solutions align with business needs.

What are the key skills and qualifications needed to thrive as a digital workplace engineer?

To thrive as a Digital Workplace Engineer, you need expertise in IT infrastructure, cloud services, end-user computing, and a relevant degree or certifications such as Microsoft 365 or Azure. Familiarity with tools like Microsoft Endpoint Manager, Active Directory, collaboration platforms (e.g., Teams, Slack), and automation systems is typical. Strong problem-solving, communication, and project management skills help drive user adoption and ensure seamless digital experiences. These abilities are essential for optimizing digital workflows, ensuring security, and enhancing productivity in modern hybrid work environments.

What is digital workplace engineering?

Digital Workplace Engineering involves designing, implementing, and maintaining the digital tools and technologies that enable employees to work efficiently from anywhere. This field focuses on integrating software, hardware, and cloud solutions to support collaboration, communication, and productivity in modern organizations. Professionals in this role ensure that systems like intranets, collaboration platforms, and virtual desktops are secure, reliable, and user-friendly. They also work to continuously improve the digital employee experience by adopting new technologies and best practices.

What is the difference between Digital Workplace Engineering vs IT Support Specialist?

AspectDigital Workplace EngineeringIT Support Specialist
CredentialsCertifications in cloud, networking, collaboration toolsCompTIA A+, Network+ or similar
Work EnvironmentDesigning, implementing, and optimizing digital workplace solutionsProviding technical support and troubleshooting
Employer & IndustryTech companies, large enterprises, consulting firmsAny industry, corporate IT departments, service providers
Search & Comparison IntentUnderstanding roles in digital workplace setup and managementTechnical support and issue resolution roles

Digital Workplace Engineering focuses on designing and implementing digital tools and environments for organizations, while IT Support Specialists handle day-to-day technical support and troubleshooting. Both roles require technical certifications and are integral to modern IT operations, but they differ in scope and responsibilities.

What does a digital workplace engineer do?

A digital workplace engineer designs, implements, and manages digital tools and systems that enable employees to collaborate and work efficiently. They often work with cloud platforms, collaboration software, and security protocols, requiring skills in IT infrastructure, troubleshooting, and user support. Their role ensures seamless digital experiences across an organization’s technology environment.
What are popular job titles related to Digital Workplace Engineering jobs in Colorado? For Digital Workplace Engineering jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Digital Workplace Engineering jobs in Colorado look for? The top searched job categories for Digital Workplace Engineering jobs in Colorado are:
What cities in Colorado are hiring for Digital Workplace Engineering jobs? Cities in Colorado with the most Digital Workplace Engineering job openings:
Digital Workplace Engineering jobs near you
Infographic showing various Digital Workplace Engineering job openings in Colorado as of August 2026, with employment types broken down into 58% Full Time, 21% Contract, and 21% Nights. Highlights an 100% In-person job distribution.

Principal Customer Success Engineer

Freshworks

Denver, CO • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 20 days ago

Job description

Company Description
Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There's another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
The Customer Success Engineer (CSE) serves as a strategic advisor and product subject matter expert (SME), helping customers maximize business outcomes from their Freshworks investment. Operating at the intersection of Customer Success, Product Expertise, Operational Transformation, and AI Innovation, CSEs partner with customers to drive product adoption, accelerate value realization, support revenue growth, mitigate customer risk, and influence product evolution through strategic customer insights.
The CSE role directly contributes to the six strategic pillars of the Global Solutions organization: Create Demand, Increase Win Probability, Expand Accounts, Scale the Revenue Engines, Protect Revenue & People.
Core Responsibilities
1. Create Demand
Support customer engagement activities that create awareness, demonstrate value, and generate future opportunities.
Responsibilities
  • Conduct workflow audits, discovery sessions, operational assessments, and stakeholder workshops to understand customer requirements and identify improvement opportunities.
  • Participate in webinars, customer communities, advisory boards, executive roundtables, and thought leadership initiatives.
  • Promote AI best practices, customer use cases, and success frameworks that demonstrate measurable business value and generate customer interest.

2. Increase Win Probability
Position Freshworks as a trusted strategic partner by providing consultative guidance and industry expertise.
Responsibilities
  • Act as a strategic advisor on industry trends, AI innovation, service management evolution, and digital workplace transformation.
  • Develop and showcase customer success stories, transformation journeys, and measurable business outcomes.
  • Provide consultative guidance across ITSM, ESM, ITAM, and ITOM capabilities, aligning platform capabilities with business outcomes such as:
    • Enhanced employee and customer experiences
    • Increased self-service adoption
    • Data-driven decision making
    • Productivity improvements
    • Operational efficiency

3. Expand Accounts
Drive customer adoption and identify opportunities for long-term growth.
Responsibilities
  • Partner with Customer Success Managers and Account Managers to support expansion strategies through adoption insights and business outcome alignment.
  • Analyze product utilization trends and recommend initiatives that improve platform adoption and support revenue growth.
  • Provide strategic recommendations that align customer objectives with long-term transformation initiatives.
  • Guide customers on embedding AI into workflows, self-service experiences, automation strategies, and employee support operations.
  • Improve AI adoption and value realization by helping customers achieve measurable business outcomes.

4. Scale the Revenue Engines
Develop scalable programs, assets, and operational best practices that increase organizational effectiveness.
Responsibilities
  • Build scalable enablement assets, including: Playbooks, Best practice guides, Maturity models, Adoption frameworks, FAQs, Dashboards, ROI methodologies.
  • Lead workshops, webinars, and enablement programs that can be reused across customer segments and internal teams.
  • Standardize customer engagement methodologies and value realization practices.
  • Consolidate customer insights, adoption trends, feature requests, and operational challenges to influence product strategy and roadmap prioritization.
  • Participate in product reviews, beta programs, steering committees, and strategic customer initiatives.
  • Identify and implement AI-driven efficiencies that improve productivity, accelerate execution, and enhance team scalability.

5. Protect Revenue
Drive proactive customer engagement to improve adoption, reduce risk, and support retention.
Responsibilities
  • Partner with Customer Success Managers and Account Managers on retention strategies through proactive engagement and adoption planning.
  • Identify adoption barriers, utilization gaps, operational inefficiencies, and customer risks using data-driven analysis.
  • Monitor customer health indicators, operational performance metrics, and adoption trends to proactively address risks.
  • Support at-risk account mitigation through Technical consultation, Workflow optimization, Solution recommendations and Executive alignment
  • Collaborate with the Risk Steering Committee by providing customer insights and contributing to mitigation strategies.

6. People
Contribute to organizational excellence while fostering collaboration and continuous learning.
Responsibilities
  • Support organizational initiatives that drive business impact and operational excellence.
  • Enable customer-facing teams through coaching, knowledge sharing, and technical enablement.
  • Foster a culture of continuous learning, innovation, accountability, and customer obsession.
  • Collaborate effectively across Go-to-Market (GTM) teams to drive strategic programs and organizational priorities.
  • Continuously build AI expertise while contributing to team-wide AI initiatives and

Qualifications
Experience
  • 5+ years of experience in Customer Success, Solutions Engineering, Technical Consulting, Service Management, or related customer-facing roles.
  • Experience conducting workshops, process consultations, enablement sessions, and executive-level customer engagements.
  • Proven experience collaborating cross-functionally with Product, Engineering, Support, Sales, and Customer Success organizations.

Technical & Domain Expertise
  • Working knowledge of ITIL principles and service management best practices (ITIL certification preferred).
  • Strong understanding of Employee Service Management (ESM), workflow automation, operational transformation, and digital workplace processes.
  • Experience working with enterprise SaaS platforms related to service management, workflow orchestration, employee experience, or operational support systems.
  • Deep understanding of workflow optimization, automation, integrations, analytics, and AI-enabled operational experiences.

Business & Consulting Skills
  • Strong analytical skills with the ability to interpret customer health indicators, adoption metrics, and operational performance trends.
  • Excellent communication, presentation, and stakeholder management skills with the ability to engage both technical and executive audiences.
  • Demonstrated ability to influence product direction through structured customer feedback and strategic insights.

Additional Information
  • Willingness to travel up to 30%, based on business needs.
  • Compensation Package
    $140,000 - $175,000 Base Salary. This role is also eligible for variable compensation.
    Freshworks offers multiple options for dental, medical, vision, disability and life insurances. ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
    At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
    At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
    At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Apply