Digital Support Agent Jobs in Draper, UT (NOW HIRING)

CTG is seeking to fill a ServiceNow Now Assist Engineer position for our client.

Onsite in Charlotte, NC; New York, NY; Phoenix, AZ; or Salt Lake City, UT

12 months

• Design, develop, implement, and optimize AI-powered experiences across the ServiceNow platform, with a primary focus on Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Business Continuity Management (BCM), Privacy, and Enterprise Risk.
• Design and implement ServiceNow Now Assist capabilities across IRM, Risk, Policy, Audit, Vendor Risk, Privacy, BCM, and Security Operations.
• Configure and customize AI Agents and Agentic Workflows to automate governance, risk, compliance, and business processes.
• Build conversational experiences using Now Assist Panel and Virtual Agent.
• Establish AI guardrails aligned with organizational security, privacy, compliance, and governance requirements.
• Design, develop, and deploy applications across the ServiceNow platform using deep platform and configuration expertise.
• Configure ServiceNow using platform-native capabilities whenever possible and develop reusable automation components following enterprise development standards.
• Support new capabilities during implementations, as well as production enhancements, architectural changes, medium- to high-complexity upgrades, and major ServiceNow releases.
• Support SDK and source-controlled development where appropriate.
• Develop workflow automation solutions that improve efficiency, accelerate compliance activities, and enhance employee experiences.
• Balance rapid delivery with long-term platform stability, performance, maintainability, and alignment with enterprise IT strategies.
• Collaborate with risk, compliance, security, privacy, business continuity, and IT stakeholders to translate business requirements into scalable ServiceNow and AI solutions.
• Explain AI capabilities, risks, and solutions to technical and non-technical audiences.
• Apply strong analytical and problem-solving skills to complex platform, workflow, and AI engineering challenges.
• Promote automation, continuous improvement, responsible AI adoption, and human oversight.

• ServiceNow platform development and configuration
• ServiceNow Now Assist
• Integrated Risk Management (IRM)
• Governance, Risk & Compliance (GRC)
• Business Continuity Management (BCM)
• Privacy and Enterprise Risk
• AI Agents and Agentic Workflows
• Generative AI
• Workflow Automation
• Platform Engineering
• Now Assist Panel and Virtual Agent
• AI governance, guardrails, and responsible AI practices
• ServiceNow SDK and source-controlled development
• Strong communication and collaboration skills
• Ability to explain complex AI and technical concepts to non-technical audiences

• Proven experience developing and configuring solutions on the ServiceNow platform.
• Experience implementing or supporting ServiceNow Now Assist and AI-powered capabilities.
• Experience with IRM, GRC, BCM, Privacy, Risk, or related enterprise governance and compliance processes.
• Experience designing AI Agents, Agentic Workflows, generative AI solutions, and platform-native automation.
• Experience supporting ServiceNow implementations, production enhancements, architectural changes, upgrades, and major releases.
• Experience working with technical and business stakeholders across risk, compliance, security, and IT organizations.
• Strong analytical, problem-solving, and troubleshooting abilities.
• Experience establishing governance, security, compliance, and human-oversight controls for AI solutions is highly desirable.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred.
• Equivalent combination of education, training, and professional experience may be considered.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results‑driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest‑growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.