Digital Support Agent Jobs in Washington (NOW HIRING)

Overview

AI & Digital Transformation Lead and SharePoint Support (SIOP-2026-26025):

Bowhead seeks a AI & Digital Transformation Lead and SharePoint Support to join our team in providing program management support in a broad range of services to and assisting our US Navy clients. This Learning Strategist & Adoption Specialist is responsible for designing, developing, and maintaining modern, automated business solutions using SharePoint, PowerApps, and AI-driven tools.

This position will work a hybrid schedule with multiple days onsite at the DC Naval Shipyard.

Responsibilities

The Learning Strategist & Adoption Specialist integrates data across multiple applications, builds intelligent workflows, and develops advanced reporting capabilities that support organizational efficiency and strategic decision-making.

Job duties include but are not limited to:

• Share and create AI Prompts with client streamline reports and creating documents using Gemini AIfrom talking to client about obstacles.
• Serve as backup maintain SharePoint lists, libraries, and automated workflows.
• Draft business requirementsPOAM to create scalable PowerApps applications that meet stakeholder requirements with consideration and on site coordinationwith client to meet deadlines.
• Serve as backup for exporting/importing monthly reports when team lead is out.
• Partner with teams to translate business needs into technical solutions with minimal friction.
• Maintain and enhance existing applications within organizational standards.
• Document processes, workflows, data structures, and solution architecture with the assistance of AIprompts.
• Lead in person brown bags on techniques and increase user adoption of current AI model available within program (Gemini AI)
• Other duties as assigned

Qualifications

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Information Technology, Software Engineering, Computer Engineering, Data Analytics, or a related technical discipline. Equivalent combination of education and relevant experience may be considered in lieu of degree.
• Two or more (2+) years relevant expertise and experience with strong presentation and business requirements gathering, SharePoint skills, including canvas and model-driven apps.
• Familiarity with the use-case of Power BI for KPP metrics and presentations.
• Experience using AI tools for workflow creation, automation, data analysis, and natural language agents.
• Interest in learning PowerApps development and maintenance.
• Ability to unify datasets across apps; proficiency in importing, exporting, merging, and transforming data.
• Skill in crafting effective prompts, prompt chains, and agent instructions for AI-powered tasks.
• Ability to create clear, structured compare/contrast reports using complex and varied inputs.
• Proficiency in developing scheduled, automated reports delivered through SharePoint, Teams, or other enterprise channels.
• Strong problem-solving and system-thinking abilities.
• Excellent written and verbal communication skills.

Preferred Qualifications:

• Knowledge of relational databases.
• Understanding of enterprise data governance and security requirements.
• Familiarity with version control practices and lifecycle management for apps and automation.
• Background in program or project management.

Physical Demands:

• Must be able to lift up to 50 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

Target salary is $95,000/year to $115,000/year, commensurate with experience

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

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