Digital Navigator Jobs in Renton, WA (NOW HIRING)

• Primary Point of Contact: Serve as the lead contact for patients and caregivers via high-volume inbound and outbound calls.

• Scheduling: Coordinate and schedule in-home and virtual care visits efficiently and accurately.

• Patient Education: Educate patients on myLaurel program services and set clear, empathetic expectations for their care journey.

• Post-Visit Support: Manage critical post-visit needs, including equipment coordination, pharmacy requests, and clinical documentation.

• Systems Management: Maintain high-integrity documentation of every interaction within our internal systems and Electronic Health Record (EHR).

• Cross-Functional Partnership: Collaborate daily with clinical and operations teams to deliver a seamless, “white-glove” patient experience.

• 2+ years of professional experience in a healthcare call center or patient facing environment.

• Proficiency with Electronic Health Record (EHR) platforms (e.g., Epic, Athena, Cerner, or similar) required.

• A dedicated, private, HIPAA-compliant workspace with a door.

• Reliable high-speed internet (minimum 20 Mbps download / 5 Mbps upload).

• Exceptional active listening skills and the ability to multitask across multiple software systems while maintaining an empathetic phone presence.

• High school diploma or GED required.

• Join a mission-driven team bringing hospital-level care into patients' homes.

• Step onto a defined Care Navigator career path, with room to grow into senior and specialist roles.

• Fully remote role with a supportive, collaborative team culture.

• Be part of a high-growth startup transforming acute and transitional care for frail, elderly, and medically complex patients.

myLaurel was founded on the belief that a meaningful portion of hospital care can — and should — be delivered in the comfort of home. As a tech-enabled medical group, we provide on-demand acute and transitional care to frail, elderly, or medically complex patients at home, helping them avoid the traditional pathway of ambulance, emergency department, hospital admission, and post-acute facility care.

For high-risk populations, myLaurel achieves 33% lower ED utilization, a 49% absolute reduction in readmissions, and a Net Promoter Score of 97. myLaurel has been named to Fast Company's Most Innovative Companies and the New York Digital Health 100. Learn more at mylaurelhealth.com.