Digital Design Director Jobs in Virginia (NOW HIRING)

We are seeking a Product Design Director to lead the Global Enterprise Affairs (GEA) team within the Experience Design organization. You will lead two emerging spaces within Global Enterprise Affairs: the Accelerator and the Enablement and Innovation teams. The Accelerator is an internal, cross‑functional team that works to alleviate complex challenges across Risk, Technology, Product and Design, easing pathways for innovation across the enterprise for new acquisitions and teams on the cutting edge of change. The Enablement and Innovation team creates solutions for a diverse group of Capital One associates.

We require not just a people leader who can tactically execute work, but a strategic design leader who can deliver in the following areas.

• Strategic Ownership: Beyond managing day-to-day operations and team outputs, independently help define the vision for integration experiences, build the design roadmap, and proactively identify priorities without heavy oversight.
• Cross-Functional Influence and Executive Presence: Influence priorities and drive high‑stakes initiatives across multiple functional areas and senior leaders.
• Navigating Ambiguity and Context Shifting: Preserve optionality, make decisions with incomplete data, and pivot without losing momentum.
• Building a Design Org of the Future: Scale the function, design the future organizational structure, and develop current designers as the team grows; leverage technology to broaden the reach of design within the organization.

The Experience Design team at Capital One is focused on enriching digital and physical experiences and creating memorable, meaningful product experiences that build the Capital One brand with humanity. We foster collaboration, authenticity and healthy critique, honor diversity of thought, and strive for a culture of belonging.

Here are the competencies expected for this role:

• Product Design Expertise: Leverage leadership in product design to elevate the design practice, spanning interaction, visual and service design; oversee tools, platforms, frameworks and design systems; develop artifacts such as vision stories, journey maps, blueprints, high‑fidelity designs and prototypes.
• Leadership: Create an inclusive, positive team environment and set a vision for collaboration.
• Human-Centered: Champion customer and partner voices, aligning business and customer outcomes to deliver experiences that exceed expectations.
• Business-Focused: Apply insights about products, processes, customers, competitors and market trends to shape how design solves business challenges.
• Problem-Solving: Share insights on technical advances and data capabilities, helping teams navigate constraints to deliver bold solutions.
• Collaboration: Connect teams and processes across portfolios and lines of business to drive coherent experiences and accelerate delivery.
• Communication: Present work clearly across levels, integrating design frameworks, data and research insights to influence stakeholders.

The ideal candidate has a strong portfolio demonstrating leadership, process, results and impact.

• At least 8 years of experience in a product design role
• At least 3 years of experience leading design teams

• At least 10 years of experience in a product design role
• At least 5 years of experience leading design teams
• Experience spanning product design, service design, design strategy and content design
• Experience leading product design teams across UX and UI, strategy, content and research from strategy through delivery to market
• Experience partnering with product managers, engineers, marketing and analytics leaders to shape strategy, OKRs, roadmaps and operating models
• Experience working within a design system
• Proficiency with web and mobile technologies and platforms
• Expertise with design and prototyping tools such as Figma
• Experience managing an interdisciplinary design team
• Experience working in regulated, data-heavy problem spaces
• Proficiency in business case development, grounding decisions to business value
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations
• Exceptional people management and development skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries are for candidates hired to perform work within one of these locations and reflect the amount Capital One is willing to pay at the time of posting. Salaries for part-time roles will be prorated based on hours worked: McLean, VA: 230,400 - 263,000; New York, NY: 251,400 - 286,900; Richmond, VA: 209,500 - 239,100.

Candidates hired to work in other locations will be subject to the pay range for that location; the actual annualized salary offered will be stated in the offer letter. This role may be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).

Capital One offers a comprehensive, inclusive set of health, financial and other benefits. Learn more at the Capital One Careers website. Eligibility varies by status and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. Capital One maintains a drug-free workplace and considers qualified applicants with criminal histories in compliance with applicable laws.

If you require an accommodation during the application process, please contact Capital One Recruiting via phone or email. All information you provide will be kept confidential and used to provide reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com. Capital One does not guarantee third-party products or services available through this site. Capital One Financial is composed of multiple entities; positions posted in Canada, the United Kingdom, and the Philippines correspond to those respective entities.