Digit Systems Jobs in Nevada (NOW HIRING)

Who are we hiring?

The Merch Supervisor ensures an exceptional guest experience throughout the levels of the MSG Sphere by leading and directing front-line colleagues. The Supervisor collaborates across functions to achieve business results and reacts as needed within a fast paced and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results.

What will you do?

• Accountable for daily supervision and leadership of front-line colleagues in merch outlets such as concessions, suites, clubs, restaurant, and catering; takes ownership of assigned locations and maintains a clean, safe and aesthetically pleasing environment.
• Manages the content and delivery of pre-shift meetings; communicates event-related information and ensures front-line staff is informed and following event instructions.
• Addresses customer concerns, feedback and suggestions in a timely and efficient manner, offers recovery solutions and escalates as appropriate.
• Conducts monthly audits, daily inventory and trains and motivates staff. Participates in meetings as deemed necessary.
• Collaborates with all colleagues in multiple departments.
• Ensures that front line colleagues are compliant with Company policies and local/state regulations.
• Assesses, evaluates and provides consistent, fair and timely feedback to front-line colleagues through various methods (i.e., coaching, mentoring, one on one).
• Proactively identifies and recommends solutions to departmental challenges.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.  
• Supervision of Merchandise Workers

What do you need to succeed?

• Minimum of 2-3 years of Food & Beverage supervisory experience
• Knowledge of Southern Nevada Health Food regulations and proper food handling certifications.
• Must take and pass TAM (Techniques of Alcohol Management) Nevada training class; adheres to TEAM training guidelines.
• Excellent communication skills and ability to engage with all levels in the organization in a variety of settings and group sizes.

Ideally, you'll also have:

• Experience in Point of Sale (POS), purchasing and inventory systems.
• Comfortable employing sound business judgement to manage conflict and resolve guest concerns with a sense of urgency.

Special Requirements

• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

• General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.
• May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
• May be deployed to outdoor posts that may be exposed to triple-digit temperatures, UV rays, high winds, or monsoon weather. Appropriate hydration, PPE, and sun protection will be provided.
• May have outdoor and UV exposure

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