Help Desk Lead
Montgomery, AL · On-site
The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination ... This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps ...
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Montgomery, AL · On-site
The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination ... This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps ...
Quick apply
Montgomery, AL · On-site
The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination ... This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps ...
Montgomery, AL · On-site
The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination ... This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps ...
Montgomery, AL · On-site
The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination ... This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps ...
Montgomery, AL · On-site
$127K/yr
Working closely with software engineers, architects, DevSecOps engineers, database administrators, and Government stakeholders, the QA Lead will help ensure every release is thoroughly validated ...
Montgomery, AL · On-site
$127K/yr
Working closely with software engineers, architects, DevSecOps engineers, database administrators, and Government stakeholders, the QA Lead will help ensure every release is thoroughly validated ...
Montgomery, AL · On-site
The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination ... This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps ...
Montgomery, AL · On-site
The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination ... This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps ...
Huntsville, AL · On-site
$63 - $82/hr
Infrastructure as Code (Terraform, Bicep, ARM) CI/CD and DevSecOps pipelines Automation scripting (Python, PowerShell) Proven ability to: Lead technical teams Work directly with government customers ...
Huntsville, AL · On-site
$63 - $82/hr
Infrastructure as Code (Terraform, Bicep, ARM) CI/CD and DevSecOps pipelines Automation scripting (Python, PowerShell) Proven ability to: Lead technical teams Work directly with government customers ...
Huntsville, AL · On-site
$62.50 - $81.50/hr
CI/CD and DevSecOps pipelines * Automation scripting ( Python, PowerShell ) * Proven ability to: * Lead technical teams * Work directly with government customers * Balance technical excellence, cost ...
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Huntsville, AL · On-site
$62.50 - $81.50/hr
CI/CD and DevSecOps pipelines * Automation scripting ( Python, PowerShell ) * Proven ability to: * Lead technical teams * Work directly with government customers * Balance technical excellence, cost ...
Huntsville, AL · On-site
$110 - $140/hr
The Test Lead will be responsible for planning, coordinating, and executing developmental and ... Drive test automation a much a feasible using a DevSecOps approach. * Coordinate with government ...
Huntsville, AL · On-site
$110 - $140/hr
The Test Lead will be responsible for planning, coordinating, and executing developmental and ... Drive test automation a much a feasible using a DevSecOps approach. * Coordinate with government ...
Huntsville, AL · On-site
$131K - $237K/yr
The Test Lead will be responsible for planning, coordinating, and executing developmental and ... Drive test automation a much a feasible using a DevSecOps approach * Coordinate with government ...
Huntsville, AL · On-site
$131K - $237K/yr
The Test Lead will be responsible for planning, coordinating, and executing developmental and ... Drive test automation a much a feasible using a DevSecOps approach * Coordinate with government ...
Huntsville, AL · On-site
$46.75 - $63.75/hr
The Test Lead will be responsible for planning, coordinating, and executing developmental and ... Drive test automation a much a feasible using a DevSecOps approach * Coordinate with government ...
Huntsville, AL · On-site
$46.75 - $63.75/hr
The Test Lead will be responsible for planning, coordinating, and executing developmental and ... Drive test automation a much a feasible using a DevSecOps approach * Coordinate with government ...
$46.75 - $63.75/hr
The Test Lead willbe responsible forplanning, coordinating, and executing developmental and ... Drive test automation a much a feasible using a DevSecOps approach * Coordinate with government ...
$46.75 - $63.75/hr
The Test Lead willbe responsible forplanning, coordinating, and executing developmental and ... Drive test automation a much a feasible using a DevSecOps approach * Coordinate with government ...
Overview LEAD ISSE / CLOUD SECURITY ENGINEER (CASBES): Bowhead seeks a Lead Information System ... security, DevSecOps security, or RMF engineering for DoD/Federal cloud-hosted systems.
Overview LEAD ISSE / CLOUD SECURITY ENGINEER (CASBES): Bowhead seeks a Lead Information System ... security, DevSecOps security, or RMF engineering for DoD/Federal cloud-hosted systems.
Huntsville, AL · On-site
$120 - $180/hr
The Architect will collaborate with team leads--including Software Integration Lead, Software ... Ensure products adhere to processes and best practices, focusing on software reuse, DevSecOps, and ...
Huntsville, AL · On-site
$120 - $180/hr
The Architect will collaborate with team leads--including Software Integration Lead, Software ... Ensure products adhere to processes and best practices, focusing on software reuse, DevSecOps, and ...
Montgomery, AL · On-site
The Build & Release Engineer works directly with the DevSecOps Platform Lead, Configuration Manager, Independent Test Lead, Cybersecurity personnel, and Enterprise Integration personnel to coordinate ...
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Montgomery, AL · On-site
The Build & Release Engineer works directly with the DevSecOps Platform Lead, Configuration Manager, Independent Test Lead, Cybersecurity personnel, and Enterprise Integration personnel to coordinate ...
Montgomery, AL · On-site
The Build & Release Engineer works directly with the DevSecOps Platform Lead, Configuration Manager, Independent Test Lead, Cybersecurity personnel, and Enterprise Integration personnel to coordinate ...
Montgomery, AL · On-site
The Build & Release Engineer works directly with the DevSecOps Platform Lead, Configuration Manager, Independent Test Lead, Cybersecurity personnel, and Enterprise Integration personnel to coordinate ...
Montgomery, AL · On-site
The Build & Release Engineer works directly with the DevSecOps Platform Lead, Configuration Manager, Independent Test Lead, Cybersecurity personnel, and Enterprise Integration personnel to coordinate ...
Montgomery, AL · On-site
The Build & Release Engineer works directly with the DevSecOps Platform Lead, Configuration Manager, Independent Test Lead, Cybersecurity personnel, and Enterprise Integration personnel to coordinate ...
Huntsville, AL · On-site
$55 - $73.50/hr
... DevSecOps pipelines required to deploy them across Impact Level 5 and 6 (IL5/IL6) environments. About the Program: You will lead the modernization of legacy defense applications, designing cloud ...
Huntsville, AL · On-site
$55 - $73.50/hr
... DevSecOps pipelines required to deploy them across Impact Level 5 and 6 (IL5/IL6) environments. About the Program: You will lead the modernization of legacy defense applications, designing cloud ...
... DevSecOps implementation, or enterprise-scale digital transformation efforts and the measurable outcomes achieved. Responsibilities Lead Technical Strategy & Modernization * Build and execute ...
... DevSecOps implementation, or enterprise-scale digital transformation efforts and the measurable outcomes achieved. Responsibilities Lead Technical Strategy & Modernization * Build and execute ...
... DevSecOps implementation, or enterprise-scale digital transformation efforts and the measurable outcomes achieved. Lead Technical Strategy & Modernization * Build and execute modernization roadmaps ...
... DevSecOps implementation, or enterprise-scale digital transformation efforts and the measurable outcomes achieved. Lead Technical Strategy & Modernization * Build and execute modernization roadmaps ...
... DevSecOps implementation, or enterprise-scale digital transformation efforts and the measurable outcomes achieved. Responsibilities Lead Technical Strategy & Modernization * Build and execute ...
... DevSecOps implementation, or enterprise-scale digital transformation efforts and the measurable outcomes achieved. Responsibilities Lead Technical Strategy & Modernization * Build and execute ...
... DevSecOps implementation, or enterprise-scale digital transformation efforts and the measurable outcomes achieved. Responsibilities Lead Technical Strategy & Modernization * Build and execute ...
... DevSecOps implementation, or enterprise-scale digital transformation efforts and the measurable outcomes achieved. Responsibilities Lead Technical Strategy & Modernization * Build and execute ...
$13.13 is the 25th percentile. Wages below this are outliers.
$9.59 - $14.72
36% of jobs
The median wage is $16.38 / hr.
$14.72 - $19.85
43% of jobs
$19.85 - $24.98
10% of jobs
$24.98 - $30.11
4% of jobs
$30.11 - $35.24
1% of jobs
$35.24 - $40.37
1% of jobs
$40.37 - $45.50
0% of jobs
$45.50 - $50.63
0% of jobs
$50.63 - $55.76
4% of jobs
$55.76 - $60.89
0% of jobs
$60.89 - $66.02
1% of jobs
$9
$23
$66
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 5 days ago
Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and operational reporting activities. The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS.
This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring incidents, operational pain points, and sustainment trends are integrated into backlog refinement and modernization prioritization activities. The Help Desk Lead also governs CAT I escalation activities, response-time management, operational communication during outages, and sustainment coordination during surge events.
Within BMx, the Help Desk Lead supports mission continuity by ensuring operational issues affecting maintenance scheduling, PMEL operations, calibration visibility, readiness reporting, or logistics workflows are escalated and resolved rapidly
Requirements
Must possess DoD Secret Clearance.
Technical Skills· ITSM/ticketing systems
· Incident management
· Escalation coordination
· Operational reporting
· Help Desk governance
· Agile sustainment integration
CertificationsPreferred:
· ITIL Foundation
· Security+
Experience· 7+ years Help Desk management.
· Experience supporting enterprise operational systems.
Benefits
Sourced by ZipRecruiter
Business management consulting
201 - 500 Employees
Chantilly, VA, US
1983