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Devops Production Support Engineer Jobs in Chicago, IL

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS Amount by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution ...

Virtusa

Production Support Engineer

Chicago, IL

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the ... operational escalation you will go beyond standard troubleshooting scripts to perform codelevel ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS ® Amount™ by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution ...

Cooley LLP

Product Support Engineer

Chicago, IL · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ...

Cooley

Product Support Engineer

Chicago, IL · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ...

Deloitte

DevOps Engineer III

Chicago, IL

$54.25 - $74.50/hr

AI & Engineering/EaaS - DevOps Engineer III Build and scale modern DevOps capabilities that help ... Experience supporting Agile delivery models and cross-functional product or engineering teams

US Bank

Site Reliability Engineering (SRE ) lead

Chicago, IL · On-site

$58.75 - $78/hr

... DevOps, and production support engineers. * Utilize operational metrics including MTTR, MTTD, SLA compliance, backlog health, incident volume, and problem closure rates to drive continuous ...

New

Vizient

Development Support Engineer

Chicago, IL · On-site

$77K - $135K/yr

... DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and observability instrumentation, or technical product support required. * Strong troubleshooting, SQL/data ...

Vizient, Inc.

Development Support Engineer

Chicago, IL

$77K - $135K/yr

... DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and observability instrumentation, or technical product support required. Strong troubleshooting, SQL/data analysis ...

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All JobsDevops Production Support Engineer JobsDevops Production Support Engineer Jobs in Chicago, IL

Devops Production Support Engineer information

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How much do devops production support engineer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for devops production support engineer in Chicago, IL is $49.42, according to ZipRecruiter salary data. Most workers in this role earn between $41.59 and $54.23 per hour, depending on experience, location, and employer.

What does a DevOps Production Support Engineer do?

A DevOps Production Support Engineer is responsible for maintaining and improving the stability, reliability, and efficiency of software systems in production environments. They monitor application performance, troubleshoot issues, and collaborate with development and operations teams to resolve incidents quickly. Their role often includes automating deployment processes, managing infrastructure, and implementing best practices for continuous integration and delivery. By ensuring systems run smoothly, they help minimize downtime and enhance the end-user experience.

What are the key skills and qualifications needed to thrive as a DevOps Production Support Engineer?

To thrive as a DevOps Production Support Engineer, you need a strong background in systems administration, scripting (such as Bash or Python), and cloud infrastructure, often supported by a degree in computer science or related certifications like AWS Certified SysOps Administrator. Familiarity with CI/CD tools (e.g., Jenkins), monitoring platforms (e.g., Prometheus, Nagios), and ticketing systems (e.g., Jira) is typically required. Strong problem-solving abilities, effective communication, and a proactive mindset are crucial soft skills in this role. These skills ensure reliable system operations, efficient incident resolution, and seamless collaboration between development and operations teams.

How does a DevOps Production Support Engineer typically collaborate with development and operations teams to resolve incidents?

As a DevOps Production Support Engineer, you will frequently act as a bridge between development and operations teams, especially during incident resolution. You’ll participate in regular stand-ups, contribute insights during post-incident reviews, and work closely with developers to reproduce and troubleshoot issues. Collaboration often involves using ticketing systems, chat platforms, and monitoring tools to communicate real-time updates and coordinate fixes, ensuring minimal disruption to production environments. This cross-functional teamwork is essential for maintaining system reliability and deploying long-term preventive solutions.

What is the difference between Devops Production Support Engineer vs System Administrator?

AspectDevops Production Support EngineerSystem Administrator
Required CredentialsCertifications like AWS, Linux, or Docker; scripting skillsLinux/Windows certifications; basic scripting knowledge
Work EnvironmentCloud environments, CI/CD pipelines, automation toolsOn-premises servers, network management, hardware setup
Employer & Industry UsageTech companies, SaaS providers, cloud service firmsEnterprises, government agencies, IT service providers

While both roles involve system management, Devops Production Support Engineers focus on maintaining and automating cloud-based systems and deployment pipelines, whereas System Administrators primarily manage on-premises infrastructure and hardware. The Devops role emphasizes automation, continuous integration, and cloud skills, making it more aligned with modern software development practices.

How much do Devops Production Support Engineers make?

Devops Production Support Engineers typically earn a median annual salary ranging from $70,000 to $120,000, depending on experience, location, and industry. Salaries can be higher with certifications in tools like AWS, Docker, or Kubernetes, and often include benefits such as on-call compensation and performance bonuses.

Is Devops Production Support Engineer still in demand in 2026?

Devops Production Support Engineers are expected to remain in demand in 2026 due to the ongoing need for managing cloud infrastructure, automation, and continuous integration/continuous deployment (CI/CD) pipelines. Skills in tools like Jenkins, Docker, Kubernetes, and scripting are highly valued as organizations prioritize reliable and scalable software delivery. The role's focus on maintaining system stability and performance ensures its relevance in evolving IT environments.

What cities near Chicago, IL are hiring for Devops Production Support Engineer jobs?

Cities near Chicago, IL with the most Devops Production Support Engineer job openings:

Infographic showing various Devops Production Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $102,790 per year, or $49.4 per hour.

Production Support Engineer

Chicago, IL • On-site

FIS Amount
See more jobs at FIS Amountexternal

$73K - $80K/yr

Full-time

Re-posted 26 days ago

Job description

A DAY IN THE LIFE:

The Production Support Engineering team plays a key role at FIS Amount by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution following industry best practices. You'll troubleshoot, fix, and apply workarounds to resolve technical issues across multiple platforms.  Each day, you'll interact with every aspect of our organization to find the best solution for our partner.  Management of ticket queues, monitoring for issues and post-release validation are also a large part of this role, all while meeting our partners' SLA requirements.   

Team: This role interacts with nearly every group within the organization, including engineering, product, QA, customer success and others. 
Salary: $73,000-$80,000 base salary

Similar job titles: Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer

WHAT WE'LL TRUST YOU TO DELIVER:

  • Technical ability to deep dive into issues by querying tables, analyzing data and problem-solving
  • Prioritization and triage of incoming requests/issues 
  • Drive incident resolution and lead conversations with cross-functional groups.   Ask the right questions to help determine impact/priority and the correct route for resolution.  Oversee a technical bridge, if required.
  • Management of all incidents through the incident management lifecycle
  • Documentation of all relevant events, getting status reports while driving decision-making and resolution 
  • Ensure stakeholders are updated according to predefined service level agreements
  • Completion and ownership of the postmortem with appropriate root cause analysis performed  
  • Improvement suggestions to capture preventative measures that will avoid recurrences of incidents
  • Investigate patterns that indicate larger overall issues, even if we don't have the solution. 
  • Compilation of metrics on a weekly and monthly basis.  Maintain dashboards for service incidents and ad hoc reporting as requested
  • Play an active role during critical incidents which may occur outside of normal business hours.  Nights, weekends, and holidays on an on-call rotation basis is a must
  • Creation of runbooks or standard operating procedures (SOP) so we can all learn from each other and add to our knowledge base

WHAT YOU LIKELY BRING TO THE TABLE: 

  • Technical and/or engineering background, ideally with experience writing SQL queries
  • Experience working with development teams in a fast-paced environment
  • Basic knowledge or interest of any programming language such as Java, Python or Ruby 
  • 2 years of experience coordinating and executing major incidents, with demonstrated capacity to lead under pressure
  • Previously collaborated with a wide spectrum of internal and external stakeholders
  • Worked in an organization with a complex business environment
  • Leadership skills with the ability to make quick decisions
  • Familiar with ITSM/ITIL concepts
  • You thrive being a self-starter, who can lead others during stressful situations
  • Familiar with tools such as Confluence, Jira, and on-call management software such as PagerDuty and experience with error monitoring software (Sentry, Kibana)

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