Job Summary:
Dice is seeking experienced Senior Specialty Systems Operations Engineers to support critical mainframe applications within a highly specialized production environment. The role involves providing Level 2/Level 3 production support, monitoring system health, troubleshooting job failures, and ensuring seamless production coverage alongside offshore partners.
Responsibilities:
• Provide Level 2/Level 3 production support for core applications including Automated Credit, Rewards, and Credit Card Hub
• Monitor system health, stability, and uptime across mainframe platforms
• Troubleshoot and resolve mainframe job failures (JCL) and system issues
• Perform root cause analysis and execute corrective actions
• Partner with Production Control to restart, recover, and validate failed processes
• Respond to business and application support requests in a timely manner
• Maintain accurate incident tracking and documentation using tools such as ServiceNow, JIRA, and Confluence
• Manage application support mailboxes and coordinate issue resolution
• Document incidents, resolutions, and create follow-up tasks or enhancements
Qualifications:
Required:
• 6+ years of mainframe production support experience (application support required)
• Strong expertise in: JCL, COBOL, CICS, DB2
• Experience with CA7, IDCAMS, Mainview
• Experience with file management and analysis tools (File Manager, File Analyzer, EZTRIEVE)
• Familiarity with incident and workflow tools (ServiceNow, JIRA, Confluence, or similar)
• Ability to operate effectively in a high-volume, production-critical environment
Preferred:
• 1-2 years of experience with Dynatrace (Application Performance Monitoring)
• 1-2 years of experience with MQ and system monitoring tools
• Experience working in global delivery models or distributed teams
• Strong troubleshooting, communication, and documentation skills
• Ability to adapt quickly in a non-standard, highly specialized technical environment
Company:
Dice is the go-to career marketplace for tech professionals. Founded in 2010, the company is headquartered in Drachten, NLD, with a team of 201-500 employees. The company is currently Growth Stage.