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Developer Success Engineer Jobs in California (NOW HIRING)

NetApp

Customer Success Engr

San Francisco, CA · On-site

$175K - $190K/yr

AWS Customer Success Engineer Join NetApp Cloud Customer Success as an AWS Customer Success Engineer (CSE). In this customer-facing technical role, you will serve as a trusted advisor to strategic ...

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NetApp

Customer Success Engr

San Francisco, CA

$175K - $190K/yr

Job Summary AWS Customer Success Engineer Join NetApp Cloud Customer Success as an AWS Customer Success Engineer (CSE). In this customer-facing technical role, you will serve as a trusted advisor to ...

New

Pave

Customer Success Engineer

San Francisco, CA · On-site

$190/hr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

Lambda

Technical Success Engineer

San Francisco, CA · On-site

$251K - $335K/yr

About this role The Superintelligence Technical Success Engineer is part of Lambda's Superintelligence business unit, dedicated to our largest, most strategic customers operating in the most complex ...

Socket.dev

Technical Success Engineer

San Francisco, CA · On-site

About this role The Superintelligence Technical Success Engineer is part of Lambda's Superintelligence business unit, dedicated to our largest, most strategic customers operating in the most complex ...

Lambda

Technical Success Engineer

San Jose, CA · On-site

About this role The Superintelligence Technical Success Engineer is part of Lambda's Superintelligence business unit, dedicated to our largest, most strategic customers operating in the most complex ...

Pave

Customer Success Engineer

San Francisco, CA · On-site

$113K - $142K/yr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

CYNET SYSTEMS

Collaboration Success Engineer

Sunnyvale, CA · On-site

$69 - $74/hr

... success, consulting, or a related field. * Experience gathering business requirements and ... We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and ...

New

CYNET SYSTEMS

Collaboration Success Engineer

Sunnyvale, CA · On-site

$69.07 - $74.07/hr

... customer success, consulting, or a related field. Experience gathering business requirements and ... We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and ...

New

CYNET SYSTEMS

Collaboration Success Engineer

Sunnyvale, CA · On-site

$69 - $74/hr

... success, consulting, or a related field. * Experience gathering business requirements and ... We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and ...

New

Altruist

Senior Customer Success Engineer

Los Angeles, CA · On-site

$112K - $154K/yr

The opportunity We're hiring a Senior Customer Success Engineer to sit at the intersection of AI ... Partner with DevOps and Security to ensure AI agents and applications are deployed reliably, meet ...

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Showing results 21-40

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Developer Success Engineer information

What does a Developer Success Engineer do?

A Developer Success Engineer acts as a bridge between software developers and a company's products or platforms. Their main role is to support, guide, and empower external or internal developers to successfully use tools, APIs, or software offerings. This can include providing technical assistance, creating documentation, troubleshooting issues, and gathering developer feedback to help improve products. They often work closely with engineering, product, and support teams to ensure a seamless developer experience. Ultimately, their goal is to help developers be productive and satisfied with the company's technology.

What are the key skills and qualifications needed to thrive as a Developer Success Engineer?

To thrive as a Developer Success Engineer, you need strong technical expertise in software development, API integration, and troubleshooting, often supported by a degree in computer science or related experience. Familiarity with modern programming languages, cloud platforms, ticketing systems, and sometimes certifications like AWS Certified Developer are typically required. Exceptional communication, problem-solving ability, and a customer-focused mindset help you build relationships and effectively support developer communities. These skills ensure you can resolve technical issues efficiently, foster developer engagement, and drive product adoption.

How does a Developer Success Engineer typically collaborate with product and engineering teams to improve the developer experience?

Developer Success Engineers frequently act as a bridge between external developers and internal product or engineering teams. They gather feedback from users, identify pain points, and relay actionable insights to help refine products and documentation. Regularly, they participate in sprint meetings, work closely with product managers to prioritize developer-impacting features, and may even prototype solutions. This collaborative environment ensures that developer needs are addressed promptly, fostering a positive and productive ecosystem.

What cities in California are hiring for Developer Success Engineer jobs?

Cities in California with the most Developer Success Engineer job openings:

Associate Customer Success Engineer

San Francisco, CA • On-site

Ouster
Electrical Equipment, Appliance, and Component Manufacturing • 201 - 500 employees
Learn more about Ousterexternal

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

At Ouster, we build sensors and tools for engineers, roboticists, and researchers, so they can make the world safer and more efficient. We've transformed LIDAR from an analog device with thousands of components to an elegant digital device powered by one chip-scale laser array and one CMOS sensor. The result is a full range of high-resolution LIDAR sensors that deliver superior imaging at a dramatically lower price. Our advanced sensor hardware and vision algorithms are used in autonomous cars, drones and many other applications. If you're motivated by solving big problems, we're hiring key roles across the company and need your help!
Ouster is hiring an Associate Customer Success Engineer to help our robotics customers get the most out of our lidar sensors. This is a great entry point into technical customer support: you'll help customers get up and running, learn to troubleshoot hardware, firmware, networking, and software issues under the guidance of senior team members, track trending issues, and process returns. You'll build deep technical fluency with our products while developing the skills to grow into a more senior Customer Success Engineer role. All work is performed in compliance with policy guidelines and within timeframes defined in the team's SLAs and/or project requirements.
Key Responsibilities:
  • Customer Integration & Onboarding:
    • Support post-sale technical onboarding, helping customers with sensor integration, network configuration, and software (SDK/API) setup, with guidance from senior engineers on more complex setups.
    • Help validate customer system architecture and sensor configurations against standard reference setups.
  • Technical Triage & Resolution:
    • Field and triage inbound technical support requests, distinguishing between common hardware, firmware, networking, and software issues, escalating novel or complex cases to senior engineers.
    • Review sensor diagnostic logs and basic network captures (e.g., Wireshark) to help identify the likely source of an issue.
  • Diagnostics & Troubleshooting:
    • Use command-line interfaces (CLI) and diagnostic software to work through known troubleshooting paths for sensor connectivity and data streaming (TCP/UDP) issues on Linux and Windows.
    • Help replicate customer environments and issues in the lab under the direction of senior team members.
  • Engineering Collaboration:
    • Assist in escalating unresolved issues by authoring clear bug reports in a ticketing system (e.g., Jira), including logs, reproducible steps, and initial observations.
    • Research documented solutions using technical documentation, schematics, and internal knowledge bases, asking for help when you hit the edge of what's documented.
  • Customer Guidance:
    • Help customers apply documented best practices for sensor parameters (e.g., resolution, rotation rate) and basic network settings.
  • Knowledge Base Contributions:
    • Contribute to and help maintain application notes, troubleshooting guides, and knowledge base articles as you learn the product.
  • Customer Communication:
    • Support customers via email and, as you build confidence, live video and phone troubleshooting calls.
    • May participate in an on-call rotation for lower-severity support coverage as skills develop; senior engineers remain the primary escalation point for mission-critical, after-hours issues.
Desired Qualities and Skills:
Technical Skills
  • Linux Fundamentals: Working knowledge of Linux environments (Ubuntu preferred), including basic command-line use and navigating a system; willingness to build deeper system administration skills on the job.
  • Networking Basics: Understanding of core networking principles (TCP/IP, UDP, DNS, DHCP) and interest in learning tools like tcpdump, Wireshark, ping, and netstat; exposure to VLANs or PTP (IEEE 1588) is a plus, not required.
  • Scripting: Some experience with Python (coursework, personal projects, or professional) for basic scripting or log review is a plus.
  • Robotics Frameworks (Bonus): Any exposure to ROS/ROS2 or tools like RViz is a plus, but not expected.

Professional Qualities
  • Problem-Solving & Curiosity: An analytical, resourceful mindset with eagerness to learn how to troubleshoot technical problems and ask good questions.
  • Technical Communication: Clear written and verbal communication skills, with the ability to explain technical issues to customers and teammates.
  • Customer Focus: A patient, positive demeanor and genuine interest in helping customers succeed, even in stressful situations.
  • Ownership & Proactivity: A strong sense of ownership for your assigned tickets, following up consistently and asking for help when needed.
  • Organization & Collaboration: Good time-management skills and the ability to prioritize a dynamic workload while collaborating within a fast-paced team.

$80,000 - $100,000 a year
The base pay will be dependent on your skills, work experience, location, and qualifications. This role may also be eligible for equity & benefits.
We acknowledge the confidence gap at Ouster. You do not need to meet all of these requirements to be the ideal candidate for this role.
At Ouster we offer a range of competitive benefits, as we believe in taking care of our employees in all aspects of their lives. Our newly renovated office, located in the Mission District of San Francisco, is a dog-friendly workplace with a kitchen stocked with snacks, fresh fruit and drinks, and a complimentary dinner catered nightly. Additional perks include 15 vacation days/10 paid holidays annually; paid parental leave; pre-tax commuter or health care/dependent care accounts; 401K match up to 4%; medical, vision and dental plans with premiums covered at 100% for the employee and 75% for dependents (Cigna or Kaiser); life insurance; and short term disability and long term disability. Ouster offers the best benefit options available because we consider the well-being of our employees a top priority.
Ouster is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Ouster does not make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Ouster also strives for a healthy and safe workplace, and prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance, Ouster considers qualified applicants with arrest and conviction records for employment. If you have a disability or special need that requires accommodation, please let us know.
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About Ouster

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

201 - 500 Employees

Headquarters location

San Francisco, CA, US

Year founded

2015

Social media

Twitter

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