Developer Operations Scrum Master Jobs in Cleveland, OH

Job#: 3046765
Job Description:
KeyBank's Commercial Payments Technology organization is seeking an experienced Scrum Master to support multiple Agile teams delivering solutions for commercial banking and payment services, including ACH, Positive Pay, Treasury Services, and payment processing platforms. The Scrum Master partners with Product Owners and delivery teams to facilitate Agile practices, promote team accountability, remove impediments, and support the timely delivery of business value through effective Scrum execution.
Key Responsibilities

• Lead and coach multiple Scrum teams in Agile and Scrum practices.
• Facilitate Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives.
• Foster self-organizing, collaborative teams focused on delivering business outcomes.
• Partner with Product Owners to support backlog management and Sprint goal alignment.
• Identify, escalate, and help remove impediments affecting team delivery.
• Promote adoption of Agile best practices and continuous improvement.
• Coordinate dependencies and collaboration across teams and stakeholders.
• Monitor and improve Scrum processes while minimizing external distractions.
• Support Agile project planning, release readiness, and delivery transparency.
• Facilitate effective communication among business, product, technology, and operations partners.

Required Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of experience as a Scrum Master supporting multiple Agile teams.
• Strong knowledge of Scrum principles, Agile development methodologies, and Agile delivery practices.
• Experience facilitating Agile ceremonies and coaching teams.
• Experience removing impediments and driving continuous improvement.
• Knowledge of Agile project management and release management practices.
• Strong facilitation, communication, collaboration, and problem-solving skills.
• Experience working with Jira, Azure DevOps, or similar Agile toolsets.

Preferred Qualifications

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification.
• Experience in commercial banking, treasury management, payments, ACH, Positive Pay, or other financial services domains.
• Experience working in a regulated environment.
• Experience coordinating delivery across multiple teams and business stakeholders.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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