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Desktop Technical Support Engineer Jobs in Novato, CA

Cypress HCM

Technical Support Engineer

San Francisco, CA

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

Coralogix

Technical Support Engineer

San Francisco, CA · Remote

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

Gamma

Technical Support Engineer

San Francisco, CA · On-site

Technical background through a degree, certification, or hands-on experience in support engineering, QA, AI enablement, or software development * Experience at an early-stage startup, or familiarity ...

Factory

Technical Support Engineer

San Francisco, CA · On-site

Factory is bringing autonomy to software engineering, and they are seeking a Technical Support Engineer to ensure customers get maximum value from their developer-centric platform. The role involves ...

Plaid Inc

Technical Support Engineer

San Francisco, CA · On-site

As we continue to grow, we're looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical ...

Plaid Inc

Technical Support Engineer

San Francisco, CA · On-site

$73K - $110K/yr

As we continue to grow, we're looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical ...

McKay Brothers

Desktop Support

Oakland, CA · On-site

$70K - $90K/yr

Providing technical support related to staff desktop and facilities needs * Using AI tools such as Claude, ChatGPT, and Gemini in administrative tasks * Installing new hardware components for ...

McKay Brothers

Desktop Support

Oakland, CA · On-site

$70/hr

Providing technical support related to staff desktop and facilities needs * Using AI tools such as Claude, ChatGPT, and Gemini in administrative tasks * Installing new hardware components for ...

Valid8 Financial, Inc.

Desktop Support

Oakland, CA · On-site

$70/hr

The desktop/technical support responsibilities include, but are not limited to: Providing technical support related to staff desktop and facilities needs Using AI tools such as Claude, ChatGPT, and ...

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Desktop Technical Support Engineer information

See Novato, CA salary details

$11

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$53

How much do desktop technical support engineer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for desktop technical support engineer in Novato, CA is $31.69, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $36.11 per hour, depending on experience, location, and employer.

Technical Support Engineer

San Francisco, CA

Cypress HCM
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Cypress HCMexternal

$39.21 - $44.13/hr

Full-time

Re-posted 15 days ago

Key responsibilities

  • Support customers and partners by troubleshooting technical issues related to API integrations, especially with ecommerce platforms like Shopify.

  • Create and maintain technical documentation, user guides, and knowledge base articles for internal and external stakeholders.

  • Collaborate with Product, Engineering, and Sales teams to share customer feedback, identify product improvement opportunities, and troubleshoot complex issues.

Job description

 

Technical Support Engineer
 
Description:
  • We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers, troubleshooting issues, assisting with integrations (particularly with Shopify), and sharing actionable insights across Product, Engineering, and Sales teams. You’ll also play a key role in creating and maintaining technical documentation and knowledge bases, ensuring both internal and external partners have up-to-date, accurate support.
  • The ideal candidate demonstrates strong problem-solving and technical proficiency, shows curiosity to learn, and excels in customer-facing interactions and cross-functional collaboration. Experience in ad tech and/or ecommerce is highly advantageous
 
Duties:
  • Serve as the primary point of contact for customers and partners seeking support with API integrations, especially related to ecommerce platforms like Shopify and/or Ad Tech partners like Mobile Measurement Partners 
  • Troubleshoot and resolve a range of technical issues, including server-side API errors, client-side browser scripts, data discrepancies, and connectivity problems, to ensure high customer satisfaction.
  • Provide continuous proactive and reactive support through a scaled ticketing system, while ensuring a high level of satisfaction and ensuring low total resolution time
  • Work cross-functionally with Product, Engineering, and Sales teams to share customer feedback, product insights, and identify opportunities for product improvement.
  • Analyze support trends and communicate recurring issues or feature requests to internal teams.
  • Author and update knowledge base articles, user guides, and technical documentation for both internal and external stakeholders.
  • Lead and participate in training sessions for new product releases or feature updates.
  • Collaborate with engineering on troubleshooting complex issues, reproducing bugs, and testing solutions.
  • Become a product expert on ad solutions and ecommerce integrations, while staying up-to-date on best practices and new product capabilities.
 
Requirements:
  • Bachelor’s degree in Computer Science, Information Technology, or related technical field, or equivalent practical experience.
  • Strong communication skills with the ability to translate complex technical concepts into clear, user-friendly language.
  • 3+ years experience in a technical support, solutions engineering, or similar customer-facing technical role.
  • Hands-on experience supporting RESTful APIs; capable of debugging and analyzing API payloads, logs, and HTTP request/response cycles
  • Hands-on experience working with SQL and databases
  • Proficient in a modern programming language like JavaScript, Python etc. 
  • Experience with ecommerce integrations (especially Shopify) and ecommerce flows/pain points, or with ad tech measurement (tags/pixels, server-side Conversions APIs, MMPs); having both is ideal.
  • Familiarity with ad tech concepts, digital advertising platforms, or commerce ecosystems highly desirable.
  • Proven track record contributing to technical documentation and knowledge base resources.
  • Self-starter mentality with a passion for helping others, problem-solving, and continuous learning.
  • Comfortable working with a distributed team and collaborating across multiple time zones.
 
Compensation:
  • $39.21 – 44.13/hr W—2
 
Req ID: 
  • 36558625
Cypress HCM logo

About Cypress HCM

Sourced by ZipRecruiter

We deliver consistently superior recruiting by virtue of trusting, communicative relationships with companies and candidates alike. From Fortune 100s to startups, clients lean on us to fulfill their range of needs from contract to full-time positions. With an intimate knowledge of the industries we serve, a keen sense of what makes for high-performing talent in any role, and shared sense of urgency, our clients will tell you: your solution begins here.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2005

Social media

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