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Desktop Technical Support Engineer Jobs in Florida

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will provide high-quality technical support to Kaseya customers while helping ensure an exceptional customer experience. You will troubleshoot technical ...

New

STARLIMS

Technical Support Engineer

Hollywood, FL · On-site

The Technical Support Engineer delivers accurate and timely technical support, guidance, and solutions related to the organization's products and services throughout the customer lifecycle. This role ...

MDAEdge

Senior Desktop Support Engineer

Clearwater, FL · On-site

MDAEdge is a company seeking a Senior Desktop Support Engineer to provide technical assistance and support for desktop and laptop systems. The role involves managing ticket queues, coordinating with ...

Cohesity

Technical Support Engineer

Heathrow, FL · On-site

As a Technical Support Engineer at Cohesity, you will work within our Customer Support organization, supporting and resolving data protection issues on traditional platforms and databases. We are ...

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Technical Support Engineer Job Details Job Type Full-time Description Position Summary: Software Support Specialist, where the position's main requirements include installing, training, and providing ...

Koud

Desktop Support Engineer

Miami, FL · On-site

Koud is looking for a Desktop Support Engineer to work with one of our clients. Our client is a large financial institution with a strong presence in both local and international markets. They offer ...

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Desktop Technical Support Engineer information

What cities in Florida are hiring for Desktop Technical Support Engineer jobs?

Cities in Florida with the most Desktop Technical Support Engineer job openings:

Technical Support Engineer

Boca Raton, FL • On-site

R2 Unified Technologies
IT Services • 11 - 50 employees
Learn more about R2 Unified Technologiesexternal

Other

Medical, Dental, Life, Retirement, PTO

Posted 8 days ago

Job description

This is a customer-focused role in which the Support Engineer will be expected to handle and resolve customer issues through phone and email. You will be responsible for performing basic routine health checks, network monitoring and troubleshooting of network, systems, security, cloud and voice related issues. As a Technical Support Engineer, you are essential to providing a "white-glove" level of support to our customers.

Responsibilities
  • Handle incoming phone calls, gather information, create tickets in ticketing system and elevate or assign as necessary
  • Work on trouble tickets to troubleshoot & resolve client network, security, cloud and voice related issues in a timely manner
  • Perform moves, adds, changes for client phone systems, network devices, VMware, AWS, or Azure
  • Provide support for Windows servers, PCs and laptops as well as loading software
  • Responding to monitoring and security alerts according to standard processes
  • Execute software updates to network devices and systems
  • Escalate issues and partner with Engineering team for network & system infrastructure support
  • Update and create internal articles and/or documentation
  • Check to ensure backups have been completed and remediate failures when necessary
  • Create and manage user accounts in Active Directory
  • Work within required SLAs for the business and provide regular and frequent status updates
401k

Including matching

Profit sharing

Share in the success

Paid time off

Unlimited PTO

100% Covered

Medical & Dental

Life Insurance

ST & LT Disability

Job Requirements
  • Experience working across multiple disciplines (Servers, Desktop, Cloud, LAN, WAN, Voice)
  • Knowledge of basic network troubleshooting
  • Knowledge of basic Windows troubleshooting
  • Ability to work independently without supervision
  • Strong verbal and written communication skills
  • This position will participate in an on-call schedule, providing after hours support as necessary
Required Experience
  • Possess college degree or equivalent technical experience
  • 3+ years’ experience in an IT position or support environment configuring and supporting various systems
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