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Desktop Support Tech Jobs in New York (NOW HIRING)

AA2IT

Desktop Support Technician I

Holmdel, NJ · On-site

$30 - $32/hr

Desktop Support Tech Location: 101 Crawfords Corner Rd. NJ 07733 Pay Rate: $25 - $30/HR Primary day-to-day responsibilities will include creating and resolving desktop issues for First Energy ...

Apex Informatics

Senior IT Desktop support Tech

New York, NY · On-site

$22.25 - $28.25/hr

Job Title: Senior IT Desktop support Tech Location: NYC,NY- 5 days in office Duration: 6-12 months * Systems/Apps administration including installation/upgrade of software's, account management ...

AA2IT

Desktop Support Tech - L3

Morristown, NJ · On-site

$28/hr

Desktop Support Technician III Location: 340 Mt. Kemble Avenue, Morristown, NJ 07960 Pay Rate: $28/HR on W2 Desktop Support - Assisting customers in an office environment and remotely using various ...

AA2IT

Desktop Support Tech - L3

Somerset, NJ · On-site

$28/hr

Desktop Support Technician III Location: 340 Mt. Kemble Avenue, Morristown, NJ 07960 Pay Rate: $28/HR on W2 Desktop Support - Assisting customers in an office environment and remotely using various ...

Apex Informatics

Senior IT Desktop support Tech

New York, NY · On-site

$22.25 - $28.25/hr

Job Title: Senior IT Desktop support Tech Location: NYC,NY- 3 days in office Duration: 6-12 months * Supporting financial applications is MANDATORY * Systems/Apps administration including ...

Artech Information System LLC

DESKTOP SUPPORT

New York, NY · On-site

$22.25 - $28.25/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Desktop support Purchase ,NY DURATION 3 DAYS Desktop support skills Candidates should be able to ...

Purple Drive

Desktop Support Engineer

Newark, NJ · On-site

... IT service management tool with proper work notes. o Provide Tier II support for system images ... desktop support services and remote support, where appropriate. o Deskside Management, Touch ...

Diverse Lynx

Desktop Support

Edison, NJ · On-site

$18/hr

Desktop Support Duration: Long Term Contract Location: Remote Rate Range: $18/hr. - $15/hr ... We are looking for a positive and eager IT Integration Desktop Engineer who can be inserted within ...

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How much do desktop support tech jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support tech in New York is $25.12, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Tech, and why are they important?

To thrive as a Desktop Support Tech, you need strong troubleshooting abilities, knowledge of operating systems, hardware, and networking, often supported by a relevant associate’s degree or certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and basic scripting is typically expected. Excellent communication, patience, and customer service skills help you effectively assist users and manage technical issues under pressure. These skills ensure quick resolution of IT problems, minimize downtime, and maintain user productivity in an organization.

What are some common challenges faced by Desktop Support Techs, and how can they be managed effectively?

Desktop Support Techs often encounter challenges such as managing high volumes of support requests, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. Handling these challenges effectively requires strong organizational skills, prioritization, and clear communication. Building a solid knowledge base, collaborating with team members, and staying updated with new technologies can also help Desktop Support Techs resolve issues more efficiently and provide excellent user support.

What are Desktop Support Techs?

Desktop Support Techs, also known as Desktop Support Technicians, are IT professionals who provide technical assistance and support to computer users in an organization. They troubleshoot hardware and software issues, install and configure computer systems, and help maintain the overall functionality of desktops, laptops, and related equipment. Their role often involves responding to user inquiries, resolving technical problems, and ensuring that workstations are running efficiently and securely. They may also assist with network connectivity issues and help users with software installations or updates.

What is the difference between Desktop Support Tech vs Help Desk Technician?

AspectDesktop Support TechHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Employer & IndustryIT departments, tech companies, corporate officesIT support centers, service providers, corporate help desks

Both roles involve assisting users with technical issues, but Desktop Support Techs typically focus on hardware and software troubleshooting on-site, while Help Desk Technicians often handle remote support and user inquiries. The roles overlap in certifications and industry usage, but their primary work environments and daily tasks differ slightly.

What are popular job titles related to Desktop Support Tech jobs in New York? For Desktop Support Tech jobs in New York, the most frequently searched job titles are:
What job categories do people searching Desktop Support Tech jobs in New York look for? The top searched job categories for Desktop Support Tech jobs in New York are:
What cities in New York are hiring for Desktop Support Tech jobs? Cities in New York with the most Desktop Support Tech job openings:
Desktop Support Tech jobs near you
Desktop Support Tech.

Desktop Support Tech.

Wyckoff Heights Medical Center

Manhattan, NY • On-site

$68.13K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

  • Image , configure ,deploy .upgrade and troubleshoot all IT endpoint hardwares ( Computers , laptops, printers, Scanners & others ) and various softwares & applications.
  • Resolve technical issues in person & remotely .
  • Perform preventative maintenance on equipment and software patches .
  • Update all Incidents and Requests using the Service Desk ticketing system within agreed SLA's , include all relevant information related to troubleshooting and results.
  • Troubleshoot basic LAN/WAN connection issues.
  • Experience supporting MacOS is a plus
  • Receive and respond to calls and/or tickets regarding technical issues and requests
  • Thoroughly document common issues/causes/solutions into the knowledgebase as well as the analysis required for resolution
  • Interact with vendors to resolve technical problems with desktop computing equipment and software
  • Stay current with the latest industry trends, technologies, and best practices and regularly discuss this with management.
  • Assist in IT special projects that may require Technology Services participation.
  • Handle Warranty process for damaged equipment.
  • Assist other IT team members in project work where needed
  • Provide both oral and written status updates to management
  • Demonstrate an enthusiastic customer service-focused approach, partnering with business units in a positive, can-do manner
  • Other duties as assigned by management
Required Skills and Qualifications
  • High School diploma , an associate degree in IT, computer science, or equivalent technical certifications (e.g., CompTIA A+). but preferably Bachelor's degree in Computer Science, Information Technology, or a related field required
  • Previous experience in a technical support or help desk role required.
  • Proficiency in all Windows operating systems, Active Directory, MS Office Suite , Intune, Bitlocker,Group Policy, and remote management tools in an enterprise/corporate environment required
  • Must have experience in working with enterprise Ticket management system.
  • Advanced technical knowledge of current networking protocols, operating systems, and standards.
  • Ability to organize, prioritize, and follow up independently
  • In-depth knowledge of up to date IT support methodologies and principles
  • Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environment
  • Ability and drive to work on multiple projects at a time and potentially switch projects as necessary, maintaining a strong quality focus on each
  • Ability to take ownership of an issue or project and the dedication to see it through to completion
  • Experience using collaboration tools such as Microsoft Teams, and ZOOM preferred
  • Experience in working with, and setting up, video conferencing units
  • Healthcare IT background, preferred. Experience supporting and maintaining Electronic Medical Records systems & other medical systems preferred.
  • Excellent troubleshooting, communication, and customer service skills.
Physical Requirements
  • Flexible scheduling outside of normal business hours , weekend ,holidays ,different shifts may be required, based on project requirements or urgent business needs
  • Lifting and moving of objects weighing up to 25 lbs.
  • Travel to Offsite locations

Salary $68,134.61
Shift - Shift 9am -5pm ( Monday -Friday )
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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