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Desktop Support System Jobs in Austin, TX (NOW HIRING)

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How much do desktop support system jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for desktop support system in Austin, TX is $24.11, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $26.92 per hour, depending on experience, location, and employer.

How do you get into a desktop support system?

To become a desktop support technician, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with remote support tools and customer service is often required. Entry-level positions may require some hands-on experience or internships in IT support environments.

How much does a desktop support system technician make in the US?

A desktop support technician in the US typically earns between $40,000 and $65,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or Microsoft Certified can earn higher salaries. The role often involves troubleshooting hardware and software issues in office environments.

What is a desktop support system job?

A desktop support system job involves providing technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. It often requires knowledge of operating systems, remote support tools, and customer service skills, with certifications like CompTIA A+ being beneficial.

What is the career path for desktop support system?

A career in desktop support typically starts with entry-level roles such as help desk technician or support specialist, focusing on troubleshooting hardware and software issues. With experience, professionals can advance to roles like systems administrator, network technician, or IT support manager, often gaining certifications such as CompTIA A+ or Microsoft Certified IT Professional to enhance career growth.

Desktop Support Technician | Part-Time | Moody Center

Austin, TX • On-site

Oak View Group
Management of Companies and Enterprises • 51 - 200 employees
Learn more about Oak View Groupexternal

$25/hr

Part-time

Retirement

Re-posted 12 days ago

Oak View Group rating

6.6

Company rating: 6.6 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

Job description

Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
We are seeking a motivated, detail-oriented entry-level Desktop Support Technician to join our IT team. You will serve as the first point of contact for our employees, troubleshooting hardware, software, and network issues as well as support for events. This role is perfect for a tech-savvy problem solver looking to grow their career in a hands-on IT environment.
This role pays an hourly rate of $25.00.
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
This position will remain open until October 2, 2026.
About the Venue
At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons, and community.
Moody Center is Austin's new arena that gave the "Live Music Capital of the World" the world-class arena it deserves. Moody Center is a premier 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to the University of Texas Women's and Men's basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has recently been named the Arena of the Year by Pollstar and by the Academy of Country Music.
Responsibilities
  • IT Support: Provide Tier 1 technical support to on-site employees, diagnosing and resolving desktop, laptop, printer, and mobile device issues.
  • Hardware & Software Setup: Configure, deploy, and update computer systems using standard company imaging and provisioning processes.
  • Network Troubleshooting: Assist users with basic network connectivity issues, VPN setup, and Wi-Fi configurations.
  • Collaboration: Escalate complex, unresolved issues to Tier 2/3 support teams or vendors as necessary.
  • Work a flexible schedule, including early mornings, days, evenings, holidays, and extended (long) workdays for an extended number of days as needed.
  • Frequent bending, carrying, moving, climbing, working from various heights, lifting 50+ pounds, sitting, exposure to moderate to loud noises, and extensive walking through the building.

Qualifications
  • Education/Experience: High school diploma or equivalent; Associate's degree, technical certification (e.g., CompTIA A+, Network+), or 1-2 years of relevant IT experience is highly preferred.
  • Technical Skills: Basic understanding of Windows and macOS operating systems, Microsoft 365 applications, and standard PC hardware.
  • Customer Service: Excellent communication and interpersonal skills, with a patient and customer-first approach to troubleshooting.
  • Problem-Solving: Strong analytical skills and the ability to learn new technologies quickly.
  • Physical Requirements: Ability to lift/move heavy objects and set up computer equipment at various workspaces.
  • Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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About Oak View Group

Sourced by ZipRecruiter

Oak View Group (OVG) is a Development and Investment Company based in Los Angeles, CA, USA. Founded in 2015, the company plays a significant role in the sports and live entertainment industry. Specializing in arena & stadium alliances, OVG is committed to establishing partnerships that facilitate the growth of the live entertainment industry. The company operates multiple subdivisions involved in different aspects like facilities, security, content & media, and investments. Oak View Group's core mission is to be an industry leader that can be trusted by partners, residents, and fans to create world-class experiences.

Industry

Management of companies and enterprises

Company size

51 - 200 Employees

Headquarters location

Los Angeles, CA, US

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