ZipRecruiter

Log In

1

Desktop Support Engineer Level 2 Jobs in Florida

Resource Logistics

Desktop Support

Tampa, FL · On-site

Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported ... Provide hardware and software support to users which includes application supports like MS Office ...

SISL Global

Desktop Support Specialist

Riverview, FL · On-site

Escalate and track issues that require higher-level intervention or vendor support. * Collaborate ... Qualifications * 2+ years of experience in desktop or end-user support, preferably in a corporate ...

previous page

Showing results 41-60

All JobsDesktop Support Engineer Level 2 JobsDesktop Support Engineer Level 2 Jobs in Florida

Desktop Support Engineer Level 2 information

What is the difference between Desktop Support Engineer Level 2 vs Desktop Support Engineer Level 1?

AspectDesktop Support Engineer Level 2Desktop Support Engineer Level 1
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+
ResponsibilitiesAdvanced troubleshooting, network issues, software deploymentBasic hardware/software support, user account setup
Work EnvironmentHelpdesk, onsite, remote supportHelpdesk, onsite support
Experience1-3 years0-1 year

Desktop Support Engineer Level 2 typically handles more complex issues, requiring advanced skills and certifications, compared to Level 1. Level 2 support often involves troubleshooting network problems and software deployment, whereas Level 1 focuses on basic hardware and software support. Both roles are essential in IT support teams, with Level 2 providing more in-depth technical assistance.

What is a Desktop Support Engineer Level 2 job description?

A Desktop Support Engineer Level 2 provides technical assistance for hardware, software, and network issues to end-users. They troubleshoot complex problems, install and configure systems, and may support remote or on-site users, often requiring knowledge of operating systems, ticketing tools, and certifications like CompTIA A+ or Microsoft Certified. This role typically involves working in an IT support team with a focus on resolving escalated issues efficiently.
Infographic showing various Desktop Support Engineer Level 2 job openings in Florida as of August 2026, with employment types broken down into 44% Full Time, 30% Part Time, and 26% Temporary. Highlights an 100% In-person job distribution.

Desktop Support

Tampa, FL • On-site

Resource Logistics
See more jobs at Resource Logisticsexternal

Other

Posted 8 days ago

Job description

Job Title: Service Desk Analyst/ IT Helpdesk Support role

Mode : Contract (6+ Months)

Locations: Tampa, FL / Oklahoma City, Oklahoma / Tampa, FL / Syracuse, NY / Troy, New York / Midland, Texas. Northborough , MA / Dallas TX / Minot, ND / Raritan NJ

Job responsibilities:

  • Perform technical support to client via telephone, chat, emails, or self-service tickets across all geographies.
  • Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported incidents and requests ensuring 100% compliance with
  • Internal policies and procedures.
  • Provide hardware and software support to users which includes application supports like MS Office, Citrix, VPN, SCCM, Amazon Workspaces etc.,
  • Provide clients with a first level resolution, where possible, leveraging standard operating procedures or work instructions.
  • Perform customer call backs as required.
  • Provide remote solutions to problems, inquiry problems, and explain the solution in such a way that non-technical users understand.
  • Build knowledge articles, or flag the need for such content, when relevant knowledge articles are not available.
  • Taking Ownership for the Tickets/Request and communicating with customers on a regular basis to ensure speedy resolution.
    Meet Service level agreements like response and resolution time, ASA (Average Speed of Answering), (Average Handling Time for a Ticket/Request) AHT and (Customer Satisfaction) CSAT.
  • Providing res to new members onshore and offshore
  • Managing and Providing support to different LOB s during requirement
  • Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
  • Knowledge of Mobile OS like iOS, iPadOS & Android

Eligibility Criteria:

  • Strong Oral and Written communication skills in all the languages required and known.
  • Should have 1-5 Years of work experience in IT Technical Support / Service Desk will be preferred.
  • Excellent Knowledge and working experience on Windows / iOS & Android OS troubleshooting related issues. Basic skill on MAC OS.
  • Experience with ServiceNow Ticketing System
  • Open to work in 24*7 Work Environment with rotational Shifts and Week-Offs
  • Bachelor s degree in computer science or a similar field, IT Diploma holders are also preferred

Apply